Отель слабо тянет на 3 звезды The hotel is weakly pulling on 3 stars

We went to the Virginia Hotel 5 times, attracted by the location and a good free coral reef at El Fanara Beach, relative affordability. Everyone in the hotel knows and we are known in the hotel. Only Arabs rest in the hotel in August, with all the ensuing consequences, at this time it is very hot in Egypt (I do not recommend traveling to Egypt at this time). Taking into account the fact that the hotel staff recognized us, they smiled sweetly, greeted us, but that's all. We arrived at the hotel early in the morning at 5 am. At the reception they explained to us that they would be accommodated after 14-00, and they would feed us breakfast. We changed, had breakfast, bought $2 tickets to the beach at the hotel, and walked to the beach. The beach is about 3-3.5 km, travel time 35-40 minutes. Taking into account the fact that the road is known to us.
We arrived at El Phanara beach (but not the one that was previously, they didn’t explain anything to us at the hotel, apparently they didn’t even know), we had to climb the mountain and go to the lighthouse, followed by our beach. The beach and coral reef are good (we saw a lot, there is something to compare with). Why do I describe for so long, so that the attitude of the hotel employee towards us would be clear. The bus that was supposed to pick us up from the beach did not arrive, and in order not to be left without lunch, we went by taxi. Upon arrival at the hotel after lunch we were settled. The rooms are known to us, nothing has changed for the better, they require a lot of renovation. The wife saw the bed, was horrified, the bed was dirty with traces of sweat and hair, only one sheet. Apparently the Arabs lived there, it suited them. The electric door lock of the room was so dangling that it was about to fall out, the safe in the room did not work. We filmed everything on a smartphone and went to communicate with the administration, the linen was changed, the safe and the door were subdued (it was influenced by the fact that I showed the owner the video).
It seems that the hotel is not ready and was not going to accept Europeans, when I went to the bar during lunch and asked for alcohol, the bartender replied that alcohol was chargeable and left somewhere. In the evening, when meeting with the hotel guide, we asked to find out why we are not given alcoholic drinks if we have all inclusive. The hotel guide assured that, according to the concept of the hotel, they should give alcoholic drinks and provide a bus to the beach. Looking ahead, the bus did not pick us up from the beach for three days, while the owner of the hotel and all the staff smiled sweetly and wondered, ". . . how did everyone say so to the driver, but he did not pick you up. " Despite the described facts, we had enough optimism not to spoil the rest. In general, everything that I wanted to tell. In general, the rest, despite everything, I think it was a success. The food is normal, as always, in previous years, maybe they began to give less fruit, they gave delicious chicken, beef, fish, etc.