Question about hotel The Grand Hotel Sharm El Sheikh 5*
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Is it possible to change the date of the tour if it is already 100% paid?
good evening. The situation is this: in December we bought a tour and immediately paid for it. Departure date February 24th. Now we went to the website of the travel agency and the ticket to the same hotel is cheaper by 1500 UAH. But that's not the point. It's about the date. Departure February 28th. When the tour was purchased, there were no offers for this date and beyond. Question: Is it possible to change the tour from February 24 to February 28? It's not about the price. We don't need a refund. Or it will be considered a cancellation of the reservation and you will need to pay a penalty of 15%, because. 29 days left before departure. Tour agency join up
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Answers • 9
What is written in the contract with the travel agency about changing the conditions? We can write anything here, but what does the tour seller say?
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answered 7 years ago
There is nothing written about rebooking. Only about the cancellation of the tour. Cancellations within 30 days incur a 15% penalty. Which is probably just in our case
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answered 7 years ago
If nothing is written, then the agent writes a letter to the operator clarifying the conditions for rebooking.
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answered 7 years ago
And in this case, if neither the agent nor the operator wants to meet halfway, the desire to change the dates will be equated to the desire to cancel the tour and buy a new one.
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answered 7 years ago
I'm wondering what they say to you where you purchased the tour? Why not settle the issue with them. There is also a human factor, despite the contract. This is not the season, so your TA can easily negotiate with TO
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answered 7 years ago
They said that it would be the cancellation of the already paid and the acquisition of a new + 2500 fine for canceling the purchased tour. Well, okay, let's fly as it turns out)
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answered 7 years ago
Good afternoon, lina.fursova.
You can discuss all questions regarding booking and making changes with a representative of the agent or tour operator.
Sincerely,
Guest service
You can discuss all questions regarding booking and making changes with a representative of the agent or tour operator.
Sincerely,
Guest service
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fograndsharm
answered 6 years ago
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