Сервис очень плохой Service is very bad

Hello) I do not recommend and will not return a second time. We chose a tour before the New Year, through Anex.
We arrived at 15:00, at 17:00 we arrived at the hotel (we waited a long time for one lost girl). At the reception, not friendly and irritated people (a girl and 2 guys), took the documents for a copy, gave them and wait. What is not clear, after 40 minutes, they came up again, they said go to another window for the Key (why not immediately say this). We checked in at 19:20 and went to the buffet table.
Do not even count on Wi-Fi, there is no Internet. Or terrible speed.

RESTAURANT. The tables are all occupied, there was nowhere to sit, I had to walk in circles and wait until a table was free, and then look for a waiter to take the cutlery. By the way, this quest was the whole rest - to look for cutlery and napkins. They gave one napkin per person ...In a row, tea and instant coffee only in the morning. Lunch and dinner should go to the lobby or the Fisher bar for tea or coffee. Dessert was taken in a napkin and went to the lobby in line for coffee.
Then the food is terrible, almost the entire rest I ate rice and vegetables (there is a pole - I lost weight). Seafood is a whole crab (or not peeled, rinsed) like sauteed with seafood, eat very carefully - you can hurt your gums. Food is given out in portions per person (they throw it and give it away very casually), although we are always friendly. If you are with your family and want 5 pieces of chicken on one plate, you will beg and explain that this is for 5 people. I watched it every day - how mothers beg for more portions. Toothpicks were found only at the bar.
PARTIES. Almost did not go, went to the city. I don't know anything about them here. But the bar is always on the wrong side of the party. After 22:00 there is one bar where there is a queue for 30 minutes for a drink. Animators were waiting for 30-60 minutes to go to the club.
CLEANING. One day it was raining and our room was flooded up to the corridor.
I called 3 times asking to be cleaned, they came at 5 in the morning, they knocked until I woke up, I said that I wanted to sleep, so that they would come after 9, so the cleaner insisted on cleaning ...in the end I did not allow cleaning at 5 in the morning , the cleaner of our room took out clothes from the closet, touched my underpants and even washed mine, I threw them away - I don’t know what he did if he decided to wash them. At the reception, I heard the girl swear that her cleaner harassed and entered the room when she was in the toilet and didn’t want to leave (when they say leave 10 times and it’s clearly understandable in their forehead language, they know Russian). The workers whistle and call like cats (kit kitty) and different sounds - I started swearing with them - on what basis do they behave like that. In a swimsuit, she went exclusively near the pool, dressed in a room or in a bar. Rude attitude and absolute disrespect for girls.
Before check-out, they asked 3 times to take out things.

Despite the fact that we always left a tip of $ 1 everywhere.

One plus - a very beautiful area, warm fables, there were a couple of days cool. 2 slides. The animations are funny, but tired (not all, but the darkest one with dreadlocks is the most cheerful and cheerful - he has a separate rating of 5 *).
Flight to sharm el sheikh - Azur air 4 hours of flight and 1 bottle of water 0.3, the second one was categorically not allowed to buy too. Neither tea nor coffee. Flight 31.12. 2021 from 11:00 from Kyiv - 15:00 Sharm.
Taking into account that departure to the airport for an hour + 2 hours for check-in, you can’t buy anything at the airport of sharm el sheikh, there is no store, as a result, 7 hours before sharm and 4 more hours.