Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
5.0
Cleanliness:
6.0
Food:
10.0
Amenities:
6.0
Immediately upon arrival at the hotel at the reception, we were informed that the room was booked for three people (as there were four of us), so this room does not suit us and it is not possible to accommodate us. It is necessary to pay an additional 120 dollars for a larger room for 4 persons. When asked to deliver a bed, the staff laughed and refused.
We paid this amount, but later our travel agent informed us that if 4 people were not allowed in the reserved room, the system would not have missed it.
Then the next day we had a problem with the safe, we couldn't open it after coming home from lunch. Security was called and they barely unlocked it with a special key. After that we found that all our wallets and bags were ransacked, but nothing was taken, which is very strange. We wrote a statement about this situation, there are a lot of cameras around the rooms, but in the future we were not given information about who rummaged through our things.
There was still a mouse in the room.
And they found that she had climbed through a small crack in the front door. The staff reacted to this message as follows: "Close the closet, bags and toilet tightly! »
Also, our transfer to the airport was late in the evening and we were refused to extend the room, arguing that all the rooms were occupied. But another vacationing family was given a room extension free of charge as compensation because of the same mouse in the room!
And at the reception, they often pretend that they don't understand: you speak English, they ask you to switch to Russian, you switch to Russian, the same situation.
Although when a group of tourists from Kazakhstan arrived, the same employee went to communicate with them in pure Russian, without any accent.
From the pros: very tasty cuisine, good animation, there is something for children to do
We paid this amount, but later our travel agent informed us that if 4 people were not allowed in the reserved room, the system would not have missed it.
Then the next day we had a problem with the safe, we couldn't open it after coming home from lunch. Security was called and they barely unlocked it with a special key. After that we found that all our wallets and bags were ransacked, but nothing was taken, which is very strange. We wrote a statement about this situation, there are a lot of cameras around the rooms, but in the future we were not given information about who rummaged through our things.
There was still a mouse in the room.
And they found that she had climbed through a small crack in the front door. The staff reacted to this message as follows: "Close the closet, bags and toilet tightly! »
Also, our transfer to the airport was late in the evening and we were refused to extend the room, arguing that all the rooms were occupied. But another vacationing family was given a room extension free of charge as compensation because of the same mouse in the room!
And at the reception, they often pretend that they don't understand: you speak English, they ask you to switch to Russian, you switch to Russian, the same situation.
Although when a group of tourists from Kazakhstan arrived, the same employee went to communicate with them in pure Russian, without any accent.
From the pros: very tasty cuisine, good animation, there is something for children to do
Translated automatically from Ukrainian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Normal hotel, but there is a problem with the rooms and with the service
- Nice hotel with mice in the room
- Terrible hotel
- Terrible hotel with no respect for visitors.
- Loved the hotel
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