Nice hotel, great lagoon. But there are questions!

Written: 10 january 2022
Travel time: 20 — 29 october 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 7.0
Cleanliness: 7.0
Food: 7.0
Amenities: 8.0
Good afternoon, wt. Ladies and Gentlemen.

Well, we decided to leave a review about the rest this year (9 nights 20.10-29.10)!

We rested in Egypt with children 9 and 15 years old not for the first time, there is something to compare.

PROS: The territory is very clean, well-groomed, lots of greenery. A magnificent lagoon, a large beach, there are always free sunbeds, the main restaurant is not only for visiting with children, but also without. In the second, there are never queues, it is quiet and calm. Juices from packages, other drinks not diluted, there are smoothies, ice cream. The food is good, every other day the sea food, the waiter brings drinks in the restaurant, you need to wait a bit.
MINUSES:
Check-in at 14.00, it was possible to agree at 12.00, they wanted of course earlier.

From 4 am tried to sleep in the lobby. The rooms are ordinary, old, the air conditioning unit is located in the hallway under a false ceiling, it makes a lot of noise. It didn't get cold for a couple of days. Cards from the number are constantly demagnetized. At the reception went sometimes 2 times a day to magnetize.
MAIN MINUS: the pontoon at the hotel does not work, you can see the sunken ship on the coral line. They were not allowed to go to the reef on the neighboring pontoon, as our hotel is not served. The pontoon from which you can go down to the reef through the hotel (the pontoon of the Jazz hotel chain, 30 minutes walk, the declared transport to the pontoon was not seen.
MEGA MINUS, you haven’t seen anything like this anywhere: you didn’t have time to come to dinner before 18:30 you will stand in line for 40-50 minutes and after the seat is vacated you will be escorted to the table, after 19:30 you can go to the main restaurant without a queue, but the seats are fresh air - if you're lucky.
As a rule, they tried to come to clean 17:30-18:00 when the bath procedures after the sea. Replacement of beach towels in rooms after 18.00. Never been replaced. The service personnel of our building were caught and changed manually.
Outcome:
Accommodation: 7.8
Power: 8.2
Sea: lagoon 9.5, pontoon 5
Average score: 7.6
Translated automatically from Russian. View original