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We are going to travel with a child. How about entering the sea without a pontoon? May I come in
We are going to travel with a child. How about entering the sea without a pontoon? Can you come in and swim? And what about slides and heated pools? going in winter in january
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1 outdoor pool heated in winter
Swimming from the pontoon is prohibited until 09.00, due to the large accumulation of fish (later - you can, but you need special shoes)
Swimming from the pontoon is prohibited until 09.00, due to the large accumulation of fish (later - you can, but you need special shoes)
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answered 10 years ago
Why on the high seas with pontoon shoes?!!!! To not get bitten on the finger?! And in what year did they introduce swimming only after 9.00? in 2011 bathed at any time. And without a pontoon you can swim a little. There is a concrete path in the center of the beach, narrow, maximum waist-high. The people are crowding. That's where the fish can swim near the feet.
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answered 10 years ago
There is also a separate beach for guests of Elizir or Prestige, I don’t remember. And for the guests of the Sultan, a beach with a pontoon. There are more fish there, but the boats are mooring. Domina has its own port. By the way, find out if all the guests of the complex can now swim in the lake, but for me it is not very clean. The water is brown, like a river.
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answered 10 years ago
You can enter without a pontoon, but then special. shoes are needed. Even a small piece of coral can cut. In fact, some hotels prohibit swimming at night, because marine life swims closer to the shore. From the pontoon, special shoes are not needed, in fact, you immediately find yourself at a depth.
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answered 10 years ago
Orbitours, I'm not talking about the night. Nowhere have I seen restrictions on swimming in the morning during daylight hours. It dawns around 5-6 am. Many have a wonderful time to swim before breakfast. Therefore, I do not understand the phrase about the ban on swimming before 9 am. Where Faviya Travel was informed about this, that's what's interesting. Maybe the Domina Hotel has introduced its own personal restrictions? (The fish settled on a slightly deserted reef? :)) And at night, of course, it is impossible in Egypt.
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answered 10 years ago
Went with my grandson (8 years old) last year. With entry into the sea for children, the problem. You can enter with your feet only in one place on the Sultana beach (along the beach, to the right, at the end behind the pontoon). But, not very easy! There are large slippery stones under your feet (you can’t do without corals), and it’s very narrow, somewhere around 1.5-2 m.). A children’s club is taken out there. You can help the child, but not swim. And the rest we liked everything.
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answered 10 years ago
Dear Orchid21
So that you are not so funny from the information I provided - please read:
http://www.tez-tour.com/ru/spb/hotel.html?id=6003684
item "Additional information"
If someone's opinion doesn't match yours, it doesn't mean it's wrong.
So that you are not so funny from the information I provided - please read:
http://www.tez-tour.com/ru/spb/hotel.html?id=6003684
item "Additional information"
If someone's opinion doesn't match yours, it doesn't mean it's wrong.
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answered 10 years ago
No less respected Favia Travel.
I did not make fun and did not claim that you are wrong, but I asked very specific questions about changing the policy of the hotel after 2011. Based on the fact that I was in Domina twice that year and there were no such restrictions. I quote: "And in what year did they introduce swimming only after 9.00? In 2011 they bathed at any time."
I did not hear your answer as from a travel agent to a tourist. The link to the general information of the teztur is not an answer about the time of the introduction of changes. If this information was posted there before 2011, then according to the realities of staying at the hotel at that time, it was not relevant. Swim when you want. There is absolutely not much fish there, no more than other hotels. There are even more populated reefs, and nowhere is it forbidden to swim early.
The question remained relevant: In what year were such restrictions introduced (it would be interesting to check on the experience of friends who rested there after 2011).
And the question is not in personal opinion, it does not matter, but in the competence of the travel agent, who must and must fully possess information about the hotel (not only from the information sections, but the real situation), in which he sends him to rest for the money of the tourist.
I did not make fun and did not claim that you are wrong, but I asked very specific questions about changing the policy of the hotel after 2011. Based on the fact that I was in Domina twice that year and there were no such restrictions. I quote: "And in what year did they introduce swimming only after 9.00? In 2011 they bathed at any time."
I did not hear your answer as from a travel agent to a tourist. The link to the general information of the teztur is not an answer about the time of the introduction of changes. If this information was posted there before 2011, then according to the realities of staying at the hotel at that time, it was not relevant. Swim when you want. There is absolutely not much fish there, no more than other hotels. There are even more populated reefs, and nowhere is it forbidden to swim early.
The question remained relevant: In what year were such restrictions introduced (it would be interesting to check on the experience of friends who rested there after 2011).
And the question is not in personal opinion, it does not matter, but in the competence of the travel agent, who must and must fully possess information about the hotel (not only from the information sections, but the real situation), in which he sends him to rest for the money of the tourist.
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answered 10 years ago
And then people then come and are outraged by unflattering words at a negligent travel agent who gave information about the hotel that does not correspond to reality.
Also, from your answer, they did not see confirmation that after 9 in the morning you can swim from the pontoon only in safety shoes - "(later - you can, but you need special shoes)". I didn't find this information on the teztura website either.
Also, from your answer, they did not see confirmation that after 9 in the morning you can swim from the pontoon only in safety shoes - "(later - you can, but you need special shoes)". I didn't find this information on the teztura website either.
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answered 10 years ago
You probably misunderstood me a little.
You can swim from the pontoon after nine as you wish
And in safety shoes to go from the beach.
You are a little mistaken if you think that a travel agent is obliged to visit every hotel and REMEMBER all the information about each of them. For this, operators create such information sections - in the fact that travel agents (we are also people) sometimes use them there is nothing criminal and such as to call a travel agent negligent
You can swim from the pontoon after nine as you wish
And in safety shoes to go from the beach.
You are a little mistaken if you think that a travel agent is obliged to visit every hotel and REMEMBER all the information about each of them. For this, operators create such information sections - in the fact that travel agents (we are also people) sometimes use them there is nothing criminal and such as to call a travel agent negligent
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answered 10 years ago
Favia, your sentence is structured like this "Swimming from the pontoon is prohibited until 09.00, due to the large accumulation of fish (later - you can, but you need special shoes)" - which gives information only about using the pontoon. Therefore, I wondered why special shoes for the pontoon.
About remember information about the hotel. It is very important. It is clear that not all and you need to use the official website. But it is also necessary to receive information first-hand, from the tourists you send to rest. Realities often differ from sites and often not for the better. We often travel to Egypt and, during the transfer to the airport, we get acquainted with tourists from other hotels and, before landing at home, share our impressions about the hotels. Unfortunately, often people drive such a thing on the agent who sent them to this or that hotel. It is clear that how many people, so many opinions, but there are also completely correct claims about incompetence or unwillingness to spend time collecting information about a particular hotel (unwillingness to spend time sending a request there).
About remember information about the hotel. It is very important. It is clear that not all and you need to use the official website. But it is also necessary to receive information first-hand, from the tourists you send to rest. Realities often differ from sites and often not for the better. We often travel to Egypt and, during the transfer to the airport, we get acquainted with tourists from other hotels and, before landing at home, share our impressions about the hotels. Unfortunately, often people drive such a thing on the agent who sent them to this or that hotel. It is clear that how many people, so many opinions, but there are also completely correct claims about incompetence or unwillingness to spend time collecting information about a particular hotel (unwillingness to spend time sending a request there).
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answered 10 years ago
Don't teach us how to work, please)
And answers to requests from hotels can come for months - I can tell you from experience.
The sentence is built incorrectly, I admit.
And answers to requests from hotels can come for months - I can tell you from experience.
The sentence is built incorrectly, I admit.
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answered 10 years ago
Specific example. I was looking for a vacation in April of this year with a limited time frame. The time of departure and arrival was of great importance. Everything rested on a not entirely clear designation +1 by the date of arrival back. The agent claimed that I would arrive at home on the 29th. After my stubborn harassment, she called back to her girlfriends, agents, to the tour operator, then to me and said that now let's talk openly. That we arrive not on the 29th, but on the 30th, and this day 29 is paid until 12.00 and you can extend the room, etc. I corrected the dates and the rest was a success. And a married couple with a one-year-old child from a friend of the hotel received information that the 30th was also paid. And the number does not need to be extended, it has already been paid for, and food and everything else. Imagine their state when they are going to the beach past the reception during the day and hear a question why they didn’t give up their number, because they are flying out tonight, not tomorrow. And you have to pay extra for the extension and for dinner. Let me remind you that they have a one-year-old child, it is simply necessary to renew the room, you can’t stay at the hotel for a day. The couple is not very rich, they took the money back to back for souvenirs, they give it away for renewing the number. They are not enough for dinner, they are not fed. Check out at 18.00, departure at 01.00. They fly home without souvenirs.
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answered 10 years ago
I sincerely sympathize with these people - most likely they stumbled upon a person who was just starting his work in the field of tourism. Unfortunately, this is not the first time I hear such stories - and all this is very sad, because because of such situations people lose confidence.
Indeed, yes, the designation "+1" means that the flight arrives the next day. Such troubles can be avoided if you contact certified travel agents who have not only pictures of the beach on the walls, but also all kinds of certificates of advanced training.
Tourism is a complex area in principle, because everything is done by people and for people. It’s impossible to predict everything anyway, but when unprofessionalism and inattention are added, such unpleasant incidents happen
Indeed, yes, the designation "+1" means that the flight arrives the next day. Such troubles can be avoided if you contact certified travel agents who have not only pictures of the beach on the walls, but also all kinds of certificates of advanced training.
Tourism is a complex area in principle, because everything is done by people and for people. It’s impossible to predict everything anyway, but when unprofessionalism and inattention are added, such unpleasant incidents happen
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answered 10 years ago
Obscenities cover the agent and the whole of Egypt in which no more foot. This is about specific negligence or deliberate deception of tourists.
And the fact that stories about the range of hotel services, the state of the beach and food often do not match, many people are outraged that they believed the agent.
And learning to work is not shameful at all, you are offended in vain. That's probably what you were educated for. And if not, they came from another profession, so all the more, you need to study. And you can personally visit many hotels through info tours. At a gallop, but at least you will have some idea about the hotel to which you are sending a tourist. He earns money for this vacation, and does not travel for free. And paying them to an agent who does not want to improve in his specialization is stupid. Return to proven and competent. Here they have a good percentage of their work and knowledge. If the agent does not know how to work with a tourist, then they will not return to him, and to the country of an unsuccessful vacation, too.
And the fact that stories about the range of hotel services, the state of the beach and food often do not match, many people are outraged that they believed the agent.
And learning to work is not shameful at all, you are offended in vain. That's probably what you were educated for. And if not, they came from another profession, so all the more, you need to study. And you can personally visit many hotels through info tours. At a gallop, but at least you will have some idea about the hotel to which you are sending a tourist. He earns money for this vacation, and does not travel for free. And paying them to an agent who does not want to improve in his specialization is stupid. Return to proven and competent. Here they have a good percentage of their work and knowledge. If the agent does not know how to work with a tourist, then they will not return to him, and to the country of an unsuccessful vacation, too.
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answered 10 years ago
It's great that you give me advice, but I have a higher education in the field of tourism and regular participation in all kinds of seminars and courses.
Once again I ask - do not teach me how to work, I already know everything that you said. The experience of info tours is also present, but when you look at 11-12 hotels a day, something is erased from memory)
Once again I ask - do not teach me how to work, I already know everything that you said. The experience of info tours is also present, but when you look at 11-12 hotels a day, something is erased from memory)
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answered 10 years ago
You know, I write to the hotel's website and within a few working days I get a response from the hospitality. Why it takes them so long to respond to agencies is a mystery. It may be possible for agents to discuss and register this issue at some seminars, etc. The quality of service would increase and the number of misinformed and disappointed tourists would decrease.
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answered 10 years ago
It's a good idea, maybe it will be necessary to raise this issue at one of the workshops, because sometimes it seems that letters disappear into a black hole.
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answered 10 years ago
It's true. No efficiency. The impression is that neither the hotel nor the tour operator is interested in attracting tourists. And so it will come. Only information is given that the hotel reserves the right to change the service, but on request, you can send the latest changes. Often no one is there for days. When asked by the reception about the guesthouse, I answer tomorrow, perhaps. Or walking somewhere. During this time, you can give answers to all agencies.
By the way, about swimming after 9.00. Other tour operators on the site do not have such information. Do not limit.
By the way, about swimming after 9.00. Other tour operators on the site do not have such information. Do not limit.
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answered 10 years ago
Well, I sent a request to the hotel especially for you. Yesterday)
I had a situation (continuing the topic of the "efficiency" of hotels and hosts)
Tourists who had an emphasis on the price of a holiday at the Grand Beauty 4 * hotel in Turkey left. Warn - warned, told, told. But sometimes it is simply impossible to do something - well, people cannot add a couple of thousand to the budget.
So, they come to the hotel, settle them in a room where there is not even a door handle. It is clear that we could not know about the presence of door handles. In general, tourists panic - they call Ukraine, they tell what happened. A colleague is shocked - no matter how bad the hotel is, but the door handle is a minimum. We call the operator, the official answer is "We will write a request to the receiving party." All.
Maybe the request was written.
But.
After 3 hours, NOBODY approached the tourists who were sitting at the reception. And the guide, from whom they tried to find out at least something, said "What do you want from me? I don't know anything"
In the end, the colleague herself, at her own expense, called the hospitality, talked with the manager, who promised that the tourists would now be reassured, offered them another number and tried to improve the situation.
I had a situation (continuing the topic of the "efficiency" of hotels and hosts)
Tourists who had an emphasis on the price of a holiday at the Grand Beauty 4 * hotel in Turkey left. Warn - warned, told, told. But sometimes it is simply impossible to do something - well, people cannot add a couple of thousand to the budget.
So, they come to the hotel, settle them in a room where there is not even a door handle. It is clear that we could not know about the presence of door handles. In general, tourists panic - they call Ukraine, they tell what happened. A colleague is shocked - no matter how bad the hotel is, but the door handle is a minimum. We call the operator, the official answer is "We will write a request to the receiving party." All.
Maybe the request was written.
But.
After 3 hours, NOBODY approached the tourists who were sitting at the reception. And the guide, from whom they tried to find out at least something, said "What do you want from me? I don't know anything"
In the end, the colleague herself, at her own expense, called the hospitality, talked with the manager, who promised that the tourists would now be reassured, offered them another number and tried to improve the situation.
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answered 10 years ago
Another 3 hours passed, but no one came up, and after another call to Turkey, the manager said that she FORGOT!
in the end, the panic of the tourists passed, they calmed down and promised that they would somehow hold out.
Thank God - the tourists turned out to be understanding people.
We wrote complaints, told - no answer.
And you are talking about replies to letters) They sometimes cannot deal with tourists who have already arrived to them)
in the end, the panic of the tourists passed, they calmed down and promised that they would somehow hold out.
Thank God - the tourists turned out to be understanding people.
We wrote complaints, told - no answer.
And you are talking about replies to letters) They sometimes cannot deal with tourists who have already arrived to them)
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answered 10 years ago
Without a pen, of course, it's interesting :))
But this is a complaint in the process of rest, and I'm talking about requests to the hotel even before buying a tour, about the full awareness of the tourist about the main thing. Is early check-in possible, will they feed him dinner (many hotels provide food for a late departure, although only lunch is paid, others will not even give water after 12.00), how much is the extension, etc. All this can be given to a tourist here, and not in Arbo-Russian-English. a mixture of yelling at him at the reception that they don’t know anything and he’s not supposed to do anything, and the pool is not heated, and this only slide is the water park that the agent was talking about, etc. :) There are many nuances, and the tourist should know about them until he has bought a tour. Maybe after that he will choose another hotel or even a country :)
And on request, I will wait for information from you later :)) Interesting :)
But this is a complaint in the process of rest, and I'm talking about requests to the hotel even before buying a tour, about the full awareness of the tourist about the main thing. Is early check-in possible, will they feed him dinner (many hotels provide food for a late departure, although only lunch is paid, others will not even give water after 12.00), how much is the extension, etc. All this can be given to a tourist here, and not in Arbo-Russian-English. a mixture of yelling at him at the reception that they don’t know anything and he’s not supposed to do anything, and the pool is not heated, and this only slide is the water park that the agent was talking about, etc. :) There are many nuances, and the tourist should know about them until he has bought a tour. Maybe after that he will choose another hotel or even a country :)
And on request, I will wait for information from you later :)) Interesting :)
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answered 10 years ago
Yes, your complaints are probably of little interest to them. The tour operator bought the places in the hotel, the hotel has already received the money. It is already the tour operator who needs to turn around and sell places in these hotels. They are interested in improving the service to tourists. I understand correctly?
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answered 10 years ago
The answer (if I get it, of course) I will write here
The tour operator does not buy places in ALL hotels. Each tour operator has a certain list of hotels where he has rooms "under warranty" - that's what it means. that in this hotel a certain number of rooms are redeemed.
Some operators pay hotels not before the start of the season, not even during it - but in general at the end, so the hotel, of course, should be interested in servicing - no matter when the calculation is (this is my opinion) - after all, if a tourist likes it, he Will definitely come back again and recommend to my friends. It does not depend on stardom and on the country.
People need to understand this, because it's their money.
And the lack of door handles, rats near the pools, the rudeness of the reception and other troubles - this will not please even the most loyal and understanding tourist.
The operator also depends a lot on him. Do you like it when the guide does not yell at you like a madman and treats you normally even if you did not buy excursions from him? And the host and guides are chosen by the operator. Accordingly, depending on which host the operator chooses, such will be hotels and guides
Everyone should be people with a conscience - I think so
The tour operator does not buy places in ALL hotels. Each tour operator has a certain list of hotels where he has rooms "under warranty" - that's what it means. that in this hotel a certain number of rooms are redeemed.
Some operators pay hotels not before the start of the season, not even during it - but in general at the end, so the hotel, of course, should be interested in servicing - no matter when the calculation is (this is my opinion) - after all, if a tourist likes it, he Will definitely come back again and recommend to my friends. It does not depend on stardom and on the country.
People need to understand this, because it's their money.
And the lack of door handles, rats near the pools, the rudeness of the reception and other troubles - this will not please even the most loyal and understanding tourist.
The operator also depends a lot on him. Do you like it when the guide does not yell at you like a madman and treats you normally even if you did not buy excursions from him? And the host and guides are chosen by the operator. Accordingly, depending on which host the operator chooses, such will be hotels and guides
Everyone should be people with a conscience - I think so
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answered 10 years ago
We wrote a complaint to the operator - after all, the operator has the right to terminate the contract with the hotel if there are a lot of complaints about it.
But not every (unfortunately!) operator is ready to sacrifice money for the sake of preserving the image
But not every (unfortunately!) operator is ready to sacrifice money for the sake of preserving the image
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answered 10 years ago
Yeah. That's for sure.
I know that redeemable in certain hotels is the number of beds. And since the hotels are interested, they should respond faster :)) And the guides who didn’t buy excursions or don’t believe about invalid insurance are the same :) With red bulging eyes they shout that the tourist will not see them again and will not know about the time of departure back :)
I know that redeemable in certain hotels is the number of beds. And since the hotels are interested, they should respond faster :)) And the guides who didn’t buy excursions or don’t believe about invalid insurance are the same :) With red bulging eyes they shout that the tourist will not see them again and will not know about the time of departure back :)
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answered 10 years ago
In general, they thought the whole day in Domina Coral Bay. And they thought:
We kindly inform you that swimming in the sea is allowed from 9:00 am and all outlets close at sunset (time varies depending on the season). Information about this was originally posted on the official website of the hotel and all guests receive a welcome letter upon arrival. Also, near each of the pools and on the beach there are stands with the opening and closing times of the beaches, stands for issuing and exchanging towels, etc. We remind you that the complex is located on the territory of a protected protected area and the rules of conduct and work on the territory of the reserve are regulated by the laws of the country, and not by the hotel located on it.
When the innovation was adopted - although I asked a specific question - they did not say.
But the fact that swimming is allowed from 09.00 is a fact
We kindly inform you that swimming in the sea is allowed from 9:00 am and all outlets close at sunset (time varies depending on the season). Information about this was originally posted on the official website of the hotel and all guests receive a welcome letter upon arrival. Also, near each of the pools and on the beach there are stands with the opening and closing times of the beaches, stands for issuing and exchanging towels, etc. We remind you that the complex is located on the territory of a protected protected area and the rules of conduct and work on the territory of the reserve are regulated by the laws of the country, and not by the hotel located on it.
When the innovation was adopted - although I asked a specific question - they did not say.
But the fact that swimming is allowed from 09.00 is a fact
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answered 10 years ago
Well, since it has been located there for a long time and the legislation has obviously not been changed recently for one hotel (and they didn’t indicate this in their welcome letter) (everywhere we swim before breakfast in the sea and we are not alone, we have never seen prohibitions), then everything remains there the old way. Although maybe Domina's Bay suddenly became special for the whole of Charm and Egypt :) It's not clear why :) And the opening and closing of racks with towels never affected the time of swimming in the sea :) Come and swim. In the evening, yes, the guards are patrolling, in the morning there is no one :)
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answered 10 years ago
orhideya21, I agree with you completely. I read your correspondence. In fact, it is. Swim in the morning, no problem.
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answered 10 years ago
And I'm talking about the same :) Practice and officialdom are always somewhat different :)
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answered 10 years ago
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