Проблемы с поселением! Settlement problems!

Now the hotel is empty, but that's okay, it's clear that the hotel is not busy. With food, the question is, lunches are only fast food at the bar, the restaurant does not work for them for lunch ((((((this is despite the fact that the hotel writes to the travel agent’s e-mail and assures that all restaurants and bars are fully functioning!
With settlement. . . it got hot, although I understand that this is more of a problem for the operator, and not for the hotel, but the travel agent booked us a family - 2 rooms. And we were placed in a one-room suite, which is not stated in the description of the operator, we spend the night in a room not of our category. The operator, or rather the operator's receptionist, cannot find the last person who is to blame for the fact that the hotel, as it turned out, has 2 rooms of the family category, a one-room family (which was not on the website in the operator's description and in which we live now) and the second room family - two-room, for which we paid money to the travel agent!
For the second day, the host company has been looking for someone to knock down money from now in order to move us to the room for which we paid... The baron, although empty, does not go to meet us to give us our number, although the host is stupid with the description of the rooms !

I don’t want to name the operator yet, they will suddenly please them and something will be decided . .