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Cancellation
On the 27th, I booked the tour, made an advance payment, on the 28th it turned out that I had to refuse, the reservation was on March 17, 1.03 TA already sent the cancellation to the TEZ tour, tell me what the amount of the fine in this case can be and within WHAT TIME it will return the money, I’m worried, she doesn’t really say anything, they threaten with a large fine from the thesis ((
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Answers • 12
Call Teztour and ask what they have decided on your booking. It may be canceled without penalty. Perhaps they will put something up, but the agency that sold you the tour must return to you everything that Tez returns.
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answered 15 years ago
Call Teztour and ask what they have decided on your booking. It may be canceled without penalty. Perhaps they will put something up, but the agency that sold you the tour must return to you everything that Tez returns.
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answered 15 years ago
and how long does it take to return the money? and at least approximately the amount of the penalty? thanks
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answered 15 years ago
Did you enter into an agreement with the agency when you deposited money, or did you just give it away? If so, then your contract should specify what penalties for such an annulment, if you just gave it away, then don’t demand much ... And the operator should not communicate with a private person, there are agencies for this.
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answered 15 years ago
There is a contract, it is written that from 5 days a refund, and the fine in our case is only 150 rubles per person (as it is written on the TO website), and in TA they intimidated us, they said that they say the fine is huge, it’s easier to rebook, but how is it asked to rebook if according to them According to them, they have already sent the cancellation (here I have a question, can TA withhold the money? And should they have any documentary evidence that they sent the money and the cancellation?
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answered 15 years ago
From 5 days from what ... From the new year or with what joy? It must be written how many days before the start of the tour (7-14 or 1-14 or 14-30) ... Otherwise, you have FROM 5 DAYS ...
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answered 15 years ago
From the moment I received the application for a refund, and the question is: do I have to wait for the cancellation, and then write a statement? Explain what cancellation means, does it not imply a refund?
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answered 15 years ago
It must be written how many days before the start of the tour (7-14 or 1-14 or 14-30). BEFORE THE TOUR STARTED. Everything depends on it - everything rests on it. From the moment of receiving a refund, their return does not depend, because it will not be based on it.
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answered 15 years ago
You do not have to call TO, for this you have a TO, with him and solve this issue. On cancellation:
from 21 days to 14 days under an agreement with Tez Tour, a fine of $5
from 13 days to 7 days - penalty 10%
The agency returns the money to you as soon as the operator sends it to them. About 2-3 days in time.
Cancellation - a written refusal of a trip.
from 21 days to 14 days under an agreement with Tez Tour, a fine of $5
from 13 days to 7 days - penalty 10%
The agency returns the money to you as soon as the operator sends it to them. About 2-3 days in time.
Cancellation - a written refusal of a trip.
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answered 15 years ago
Thank you for your help! I went to the TA, wrote a statement, promised to return everything without a fine, and within 5 working days (I hope they don’t lie), but still they have the money, I’m sure of it! Terrible TA, people don’t go there! !! Managers are not competent, first they say one thing, then another, they cannot answer a single question!
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answered 15 years ago