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Tell me, who bought tours online - what are the nuances?
I started to monitor prices - and in many places from the first order they give the same discount as my agent, where I have been booking for a long time. And it's even cheaper in the regions.
Question: how to book and not send money to some left account? Or some other pitfalls. Previously, I only paid at the office.
Question: how to book and not send money to some left account? Or some other pitfalls. Previously, I only paid at the office.
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Answers • 19
Good afternoon, we have been doing tours online for over a year now.
In order for everything to be fine, check the documents of the company - whether it really exists.
A decent company will always send you its registration documents without any problems and show you the site, such companies do not scam, because we risk what we have been accumulating for years.
Best regards, Vova tour Zaporozhye.
In order for everything to be fine, check the documents of the company - whether it really exists.
A decent company will always send you its registration documents without any problems and show you the site, such companies do not scam, because we risk what we have been accumulating for years.
Best regards, Vova tour Zaporozhye.
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answered 6 years ago
You can buy directly from TO TUI they sell online, but without the discount that the agency gives
I pay my agent online, and she sends documents by mail
I know about agencies that are located in small towns and towns that give good discounts, friends bought such tours. An example of tourists from Kyiv, they buy from a mini agency from the Zhytomyr region, an instant discount of 10-15%, they paid everything online to a private account, the documents are also online and that's all. No support from such an agency if anything
I pay my agent online, and she sends documents by mail
I know about agencies that are located in small towns and towns that give good discounts, friends bought such tours. An example of tourists from Kyiv, they buy from a mini agency from the Zhytomyr region, an instant discount of 10-15%, they paid everything online to a private account, the documents are also online and that's all. No support from such an agency if anything
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answered 6 years ago
10-15% discount is great! Especially if you fly almost every month! And what kind of support "if that"? Flight delay - so this issue will be resolved by itself. I'm for a discount! Give me the number of this agency, please!
I had the experience of buying a very cheap tour to Egypt, I will not hide, I thought they would throw me. But everything went great. The tour cost $183 for 2 for 6 days. Hotel Tivoli in Hadaba.
I had the experience of buying a very cheap tour to Egypt, I will not hide, I thought they would throw me. But everything went great. The tour cost $183 for 2 for 6 days. Hotel Tivoli in Hadaba.
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answered 6 years ago
"And what kind of support "if anything"" - flight delays are not the worst thing, flight delays have now spread like an infection to all airlines that work on air for tour operators
I just returned from Tunisia, and when I arrived at the hotel, it turned out that the TUI tour operator forgot to book and pay for my room, and it was very "fun" to find out at 2 am. In this case, the mini-agency will not help you, just no one will answer your calls
I just returned from Tunisia, and when I arrived at the hotel, it turned out that the TUI tour operator forgot to book and pay for my room, and it was very "fun" to find out at 2 am. In this case, the mini-agency will not help you, just no one will answer your calls
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answered 6 years ago
Vika284, I'm not sure that my agent will somehow help and answer the call at 2 am. And you do not check the application on the operator's website? I have eternal paranoia - I have to check everything myself, to be sure.
As for the discounts, I get 6% on Anex and Tez. And we recently went from Coral - no discount at all, because promo. Yesterday I signed off with other agents - in Kharkov they immediately give Tez - $ 6, Coral - 2% promo + certificate to the sports club + transfer to the airport, if you fly from Kharkov. And the agency in the Dnieper - 9% and 6.5%, respectively. But online. And they have a website, but I found them in Telegram on the mailing list.
As for the discounts, I get 6% on Anex and Tez. And we recently went from Coral - no discount at all, because promo. Yesterday I signed off with other agents - in Kharkov they immediately give Tez - $ 6, Coral - 2% promo + certificate to the sports club + transfer to the airport, if you fly from Kharkov. And the agency in the Dnieper - 9% and 6.5%, respectively. But online. And they have a website, but I found them in Telegram on the mailing list.
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answered 6 years ago
Vika284, and how was everything resolved?
vovatour, what is your discount? It is possible in a personal.
The other day my agent did not have time to put us on a flight - a very pleasant price was for the tour. And some little things began to come to mind in a bunch - and she didn’t know how to check the reservation on the tour operator’s website, that only travel agents can do it under their password. And discounts for regular customers are less than others offer the first time ... So what's the point? With documents-visas, I myself will find out everything, there is no hope for her, that at a critical moment something will tell.
vovatour, what is your discount? It is possible in a personal.
The other day my agent did not have time to put us on a flight - a very pleasant price was for the tour. And some little things began to come to mind in a bunch - and she didn’t know how to check the reservation on the tour operator’s website, that only travel agents can do it under their password. And discounts for regular customers are less than others offer the first time ... So what's the point? With documents-visas, I myself will find out everything, there is no hope for her, that at a critical moment something will tell.
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answered 6 years ago
I am also for a discount, now agents do not help at all. Regarding the contract, I described my wishes to the agent, some points do not suit me, I will not sign in such a wording. They all unanimously - either this way or nothing! So why do I need them at all then. They do not give a discount, they say this is our salary, we are people too. Sold the tour at the price of the operator. Agency from Kyiv. I will also buy on a turtender. At least you can see the percentage of the discount there. All conditions are the same
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answered 6 years ago
Tigrusya, there was a reservation on the TO TUI website, the hotel was booked and paid 100% 1.5 months before the start of the tour and a tourist visa to Tunisia was opened under a voucher for this hotel
at 2 a.m. I didn’t see any point in calling tour operators do not work at night, but I wrote a message on Viber to my travel agent, paid for 1 day for the hotel + early check-in. While paying, my agent replied in any case, they compensate me for the payment for 1 day. From 8 am to 12:00 pm, the story lasted that the managers of the TUI company in Tunisia forgot about my reservation. At about 12 o'clock TUI representatives arrived in Tunisia, who speak only English, French and Arabic, because it is not the season and there are no Russian-speaking representatives, but they compensated with a free transfer to the airport on the way back and one procedure at the SPA.
Thanks to my agent who called TUI Ukraine 20 times and wrote me all the results and did not leave me with such a problem. If it was join up , and so it is TUI
at 2 a.m. I didn’t see any point in calling tour operators do not work at night, but I wrote a message on Viber to my travel agent, paid for 1 day for the hotel + early check-in. While paying, my agent replied in any case, they compensate me for the payment for 1 day. From 8 am to 12:00 pm, the story lasted that the managers of the TUI company in Tunisia forgot about my reservation. At about 12 o'clock TUI representatives arrived in Tunisia, who speak only English, French and Arabic, because it is not the season and there are no Russian-speaking representatives, but they compensated with a free transfer to the airport on the way back and one procedure at the SPA.
Thanks to my agent who called TUI Ukraine 20 times and wrote me all the results and did not leave me with such a problem. If it was join up , and so it is TUI
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answered 6 years ago
Crazy ... Here's what to do if the agent "washes his hands"? Our return flight was canceled that year, though even before the start of the vacation. So the hotline at Tez tour did not work. I looked at their contacts now in different countries - for example, the working hours are Mon-Fri. Where do you go on weekends?
When the tour operator confirms the reservation, I always write to the hotel to confirm, otherwise you never know. But you never know - where next time "straws lay"
When the tour operator confirms the reservation, I always write to the hotel to confirm, otherwise you never know. But you never know - where next time "straws lay"
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answered 6 years ago
Once upon a time there was a heated discussion:
https://www.turpravda.com/tr/question-82022.html
"Agencies" with 10-15% discounts from small villages, I thought there - this is a fiction.
I will add. In Ukraine, there are no large sites for online booking of tours yet. The reasons are not discussed.
A small site is a typical average agency. With a selection of tours bought from vacations and an established acquiring. There can be no super discounts there - in addition to the standard costs, you also need to pay for the tour selection used and the bank for acquiring from 2%.
There are already large online projects in Russia. They don't give discounts at all. This is an objective reality.
The advantage of online booking is an independent real-time selection of the "best tour at the best price" and ease of calculation. Not a discount. Like online booking sites.
Therefore, for discounts, go to ordinary offline agencies.
https://www.turpravda.com/tr/question-82022.html
"Agencies" with 10-15% discounts from small villages, I thought there - this is a fiction.
I will add. In Ukraine, there are no large sites for online booking of tours yet. The reasons are not discussed.
A small site is a typical average agency. With a selection of tours bought from vacations and an established acquiring. There can be no super discounts there - in addition to the standard costs, you also need to pay for the tour selection used and the bank for acquiring from 2%.
There are already large online projects in Russia. They don't give discounts at all. This is an objective reality.
The advantage of online booking is an independent real-time selection of the "best tour at the best price" and ease of calculation. Not a discount. Like online booking sites.
Therefore, for discounts, go to ordinary offline agencies.
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answered 6 years ago
Read. There were other topics
https://www.turpravda.com/tr/question-64557.html?p=1#pagination
https://www.turpravda.com/tr/question-62657.html
I was not talking about unknown agencies with 10-15% discounts. Or about online booking sites (what about Pilgrim, Farvater, the same Tour tender? Everything is online).
And about buying a tour online, without visiting the office. And here it happens that we urgently need to book - while I was driving to the office a month ago, the tour has risen in price by 20 euros. In the meantime, I was driving home - there were no more seats for the flight. Here also there was a question of payment thus .
https://www.turpravda.com/tr/question-64557.html?p=1#pagination
https://www.turpravda.com/tr/question-62657.html
I was not talking about unknown agencies with 10-15% discounts. Or about online booking sites (what about Pilgrim, Farvater, the same Tour tender? Everything is online).
And about buying a tour online, without visiting the office. And here it happens that we urgently need to book - while I was driving to the office a month ago, the tour has risen in price by 20 euros. In the meantime, I was driving home - there were no more seats for the flight. Here also there was a question of payment thus .
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answered 6 years ago
And if you still pay online, then why not make it much cheaper? I already wrote above - what specific discounts were offered to me by several different agencies. The question is - how to protect yourself from the offerers. And can an agent really influence a lot in an extreme situation. And how to avoid this situation :)
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answered 6 years ago
"misto travel" agency is booking tours online and now offers a cashback of 19% of the amount of the reservation, which supposedly can be spent on the purchase of the next tour. sounds tempting, but common sense dictates that free cheese (fatty bonus) can only be in a mousetrap. it reminds me of a bank on the brink of bankruptcy trying to attract deposits at high interest rates. although I may be wrong...
on purchases of a tour in an offline agency, where I always buy, discounts are approximately as follows: Coral - 3%, Tez - 6%, Anex -5 or 6% (I don’t remember exactly), Pegasus 6%, Joint - 8%. The last few tours bought on the Internet. but, I know the agent, the agent knows me.
on purchases of a tour in an offline agency, where I always buy, discounts are approximately as follows: Coral - 3%, Tez - 6%, Anex -5 or 6% (I don’t remember exactly), Pegasus 6%, Joint - 8%. The last few tours bought on the Internet. but, I know the agent, the agent knows me.
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answered 6 years ago
In Ukraine, there are no large sites for online booking of tours yet. With all the consequences. The ones you listed are just the same.
The scheme you described is not an online booking. This is a REMOTE sale. Such reservations are now made by almost all agencies.
You choose a tour remotely with the agency, they send you a contract (that's right, but not everyone does it) and payment details. Formally, this is the official obligation of the agent. By paying, you yourself confirm the acceptance of the terms of the contract. Receiving money, the agent makes a reservation, pays for the tour, sends you documents. normal agents support such tourists in the same way as those who go to the office.
Those who do not follow this procedure and immediately give big discounts are potential scammers. For a normal agent, selling a tour with a 9% discount does not make any sense. Moreover, operators do not like such agents; such an agent has limited ability to resolve emerging issues.
The scheme you described is not an online booking. This is a REMOTE sale. Such reservations are now made by almost all agencies.
You choose a tour remotely with the agency, they send you a contract (that's right, but not everyone does it) and payment details. Formally, this is the official obligation of the agent. By paying, you yourself confirm the acceptance of the terms of the contract. Receiving money, the agent makes a reservation, pays for the tour, sends you documents. normal agents support such tourists in the same way as those who go to the office.
Those who do not follow this procedure and immediately give big discounts are potential scammers. For a normal agent, selling a tour with a 9% discount does not make any sense. Moreover, operators do not like such agents; such an agent has limited ability to resolve emerging issues.
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answered 6 years ago
3% additional discount for a tourist is 3%. And for an agent, this is 50% of the income.
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answered 6 years ago
HotLine, it is interesting to know your opinion about misto travel? scammers on the verge of ruin?
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answered 6 years ago
It is incorrect to publicly evaluate specific fellow competitors.
Let me just make two remarks.
Any agent (even a large one) for any operator is one of hundreds. Therefore, no agent has any extra commissions. There are no 19% commissions.
But as far as I know, Misto Travel receives only its own commission from the tourist, and the tourist pays the net cost of the tour directly to the operator. This is exactly the problem with the cost of acquiring. Perhaps the cashback is for this amount of commission.
Let me just make two remarks.
Any agent (even a large one) for any operator is one of hundreds. Therefore, no agent has any extra commissions. There are no 19% commissions.
But as far as I know, Misto Travel receives only its own commission from the tourist, and the tourist pays the net cost of the tour directly to the operator. This is exactly the problem with the cost of acquiring. Perhaps the cashback is for this amount of commission.
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answered 6 years ago
No, 19% is promised from the total cost of the tour, i.е. net + commission. Today I went to their website and saw the amount of cashback for the tour that I bought from my agent, and I was impressed. 190 euros for every thousand.
But, in principle, the message is understood.
Thanks for the clarification and sorry for the bad question.
But, in principle, the message is understood.
Thanks for the clarification and sorry for the bad question.
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answered 6 years ago