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Basically I want to protect our rights...
Good afternoon. Please give advice, (especially Hotline, because you have very useful tips), this is not the first time we go to Egypt, we settled not in the hotel specified in the contract, we went to Sultan Beach 4 *, but settled in Domina Makadi 5 * (Hotel very good), but for certain family reasons we chose Sultan Beach. We went from Anex and we want to express our displeasure to them, what should we do?
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Answers • 12
It is unlikely that it is just unfounded to demand compensation, especially since the cost of living in Domina is higher than in the Sultan. Read the contract to see if there are any penalties for violating the terms of the contract. Write a claim addressed to the director of the agency, focusing precisely on the fact that checking into another hotel, regardless of the star rating, caused you a lot of inconvenience, list everything clearly and thoroughly, less emotions and more facts, be sure to indicate your requirements, if any, provided
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answered 17 years ago
contract, if not, then evaluate your moral damage. Specify the period during which you expect a response. Be sure to ask for a written response. Register all correspondence (outgoing, incoming). Meet personally with the head of the agency and find out his position. I understand that you are not so much interested in money as justice? If the leadership does not make contact, then you can always mention the court and the press.
Be sure to contact the Youth and Tourism Committee (or how it
Be sure to contact the Youth and Tourism Committee (or how it
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answered 17 years ago
called there). And there leave a complaint against the agency, discussing with their specialist what measures they can take. This is one of the most effective ways.
Good luck!
Good luck!
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answered 17 years ago
This is one of the main problems in the relationship between the operator and the tourist, so believe me, ALL operators have long effectively defended themselves against such claims. Read the contract carefully. It certainly provides for the possibility of replacing the hotel with an equivalent or higher class. In any case, there is such a clause in the standard contract of Aneks, which he obliges the agent to conclude with a tourist. For Russia, it sounds like this (Article 9, paragraph 3) -
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answered 17 years ago
“If, after the start of the trip, it turns out that the TOURIST cannot be provided with part of the booked Services, then the TOUR OPERATOR is obliged to offer their alternative replacement without any additional costs for the TOURIST and reimburse the TOURIST for the difference, if any, from the cost of previously booked and the price of the services actually provided , as well as pay the TOURIST documented damages associated with the failure to provide part of the Services.
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answered 17 years ago
Moreover, if you agreed to a replacement in Egypt, then the following paragraph works - “3.1. If the TOURIST used the proposed alternative services instead of the Services not provided or rendered improperly, then the Services under this Agreement are considered by the Parties to be duly performed. And this is just your option - you used the services of Domina, so you can no longer make claims on the basis of the contract.
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answered 17 years ago
Even if the agency, at its own risk, has entered into an agreement with you in its own form, all this is in the agreement between the agency and ANEX. Those. ANEX is not in danger anyway. In this case, only the agency can be in trouble, and it has nothing to do with it. You can, of course, launch hostilities - challenge the contract itself, as violating some consumer rights, referring to some articles of the law on the protection of consumer rights. But I don't think this is your option.
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answered 17 years ago
To do this, you need to have a great desire, and considerable legal opportunities. I don't know of any such cases.
What to do? You won't give Anex any trouble. You can try to get "good things" for yourself. Write a claim, describing the situation with a statement of the fact that you did not receive the service that you expected and which was fundamental to you. According to the procedure, you must give it to the agency (two copies, one for you with a note on the date of admission).
What to do? You won't give Anex any trouble. You can try to get "good things" for yourself. Write a claim, describing the situation with a statement of the fact that you did not receive the service that you expected and which was fundamental to you. According to the procedure, you must give it to the agency (two copies, one for you with a note on the date of admission).
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answered 17 years ago
Try not to violate the 20-day deadline from the date of return (so in the Anex contract). The agency is obliged to hand over to Anexa. And wait for his answer. You may be offered some sort of compensation. Perhaps, but not necessarily. Complaining is not an option. Minor annoyances for the agency and NO compensation for you. And Domina Makadi, indeed, is an order of magnitude better than the Sultan. In a normal situation, it would be good luck to live in this hotel at the price of the Sultan.
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answered 17 years ago
The hotel and the one and the other does not represent anything worthwhile, rejoice that you didn’t settle in new hotels where pantones of 800 meters each bought from my girlfriend np sandy beaches and then went to a wild beach to swim in the sea and not wander 15 kicks to the ankle.
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answered 17 years ago