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How to punish an unscrupulous tour operator?
From a week of rest, due to the dishonesty of the tour operator, we lost two days - I would not want to forgive, but there is no time to beat against the wall. Does anyone have any suggestions for effective methods of punishment?
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Answers • 13
Interestingly, someone met on the Internet"black lists " travel agencies? I didn't find anything, but it would be worthwhile to study before contacting ......
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answered 17 years ago
thanks for the link - interesting, unfortunately before the trip (especially the first) few people are interested in the intricacies of such problems.
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answered 17 years ago
Unfortunately, I myself asked this question, but it all ended with the fact that the travel agency switched the arrows to the air carrier ..... what about me? what do I have in relation to the air carrier? The carrier has a contractual relationship with the tour operator, and not with me - an individual
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answered 17 years ago
THIS PROBLEM IS OLD AS WORLD. We got ourselves into this too. One-to-go is called. Hear-run...
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answered 17 years ago
I understand correctly: a travel agency and a tour operator are two different things?
A travel agency is a store that sells tickets.
The tour operator is a type of mez-tour. )))
Correctly?
A travel agency is a store that sells tickets.
The tour operator is a type of mez-tour. )))
Correctly?
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answered 17 years ago
If the operator is to blame, then you can cut money from him for the trip + compensation!!! 100% Just don’t leave it halfway, because everyone is counting on this, that all offended can only swear and wave their arms. The law is on your side!!! Good luck!!
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answered 17 years ago
All hotels have a specific check-in and check-out time, usually check-in at 14.00, check-out at 12.00. For example, you came to the hotel at 23.00, this will be considered as a whole day for you, although you will spend only 1 hour from this day. You are evicted at 12.00 and the plane or bus home at 20.00 and in this case you will be credited for the whole day, but I can tell you that because of you no one will reschedule the flight, if the plane leaves at 20.00 this means that you have to wait 8 hours. It just needs to be known.
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answered 17 years ago
from the tourism business.
1. Tourist business also works in market conditions. Therefore, he perfectly understands that the client must be satisfied, otherwise the business has no prospects.
2. There are problems. The main reasons are an unqualified travel agent and a weak tour operator.
3. Therefore, when buying a tour, look carefully at how the manager works. Communication should be open, you should be shown the prices of the tour operator, flight schedules, a description of the hotel in the operator’s catalog, tell about the operator himself and his place in the market
1. Tourist business also works in market conditions. Therefore, he perfectly understands that the client must be satisfied, otherwise the business has no prospects.
2. There are problems. The main reasons are an unqualified travel agent and a weak tour operator.
3. Therefore, when buying a tour, look carefully at how the manager works. Communication should be open, you should be shown the prices of the tour operator, flight schedules, a description of the hotel in the operator’s catalog, tell about the operator himself and his place in the market
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answered 17 years ago
Carrier information. The manager must conclude an agreement with you in the form determined by the operator, indicating three parties - the agent, the operator and the customer. A document must be issued for the money received. Ask to make a reservation in front of you - this procedure takes 5 minutes.
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answered 17 years ago
4. And a general recommendation - buy tour operators who are leaders in the market. They are leaders because they have everything properly organized. Buy tours of medium and small operators only when their price for the same hotel is significantly lower. Choose good hotels at the same time, because the hotel, by and large, does not care who brought the tourist to them.
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answered 17 years ago
HotLine is right about the fact that one should be more careful in choosing a travel agency and a hotel, and most importantly, in order to avoid problems at the initial stage, immediately find out which tour operator the travel agency works with. But if a problem has occurred, then it is necessary to protect your rights. And do not listen to the managers of the travel agency when they blame everything on the tour operator. If the terms of the contract were violated by the tour operator, these are NOT YOUR problems, but travel agencies, so YOU concluded the contract with HER, and not with the tour operator, but the fact that they are in bad faith
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answered 17 years ago
reacted to the selection of a tour operator (most likely deciding to save money) - THEIR problems. So the demand is from THEM.
Therefore, PROTECT your rights - this is real. A detailed answer to the question"what to do " is given to the next question. In your case, to save time, correspond with the company by fax, and after sending a claim, IMMEDIATELY contact the Committee for Youth and Tourism and the Committee for the Protection of Consumer Rights with complaints. And it will not be beating against the wall - it REALLY works.
Good luck!
Therefore, PROTECT your rights - this is real. A detailed answer to the question"what to do " is given to the next question. In your case, to save time, correspond with the company by fax, and after sending a claim, IMMEDIATELY contact the Committee for Youth and Tourism and the Committee for the Protection of Consumer Rights with complaints. And it will not be beating against the wall - it REALLY works.
Good luck!
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answered 17 years ago
I want to ask for help. We bought a ticket to Bulgaria for 36,000 rubles. Arriving home on the Tui website, the same tour was 23,000 rubles, but when I arrived at the agency, they convinced me that this was the last number and I needed to take it urgently. I believed and bought, but at the same hour, when I came home, I saw that I had been deceived. I wanted to return the difference and repeatedly applied to the thuja office with a request to return the money, but they told me that I wouldn’t bother the devil anymore. what should I do? help me return the money. People don't buy tours from TuI agency. Because they are cheaters and cheaters
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answered 11 years ago