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please tell me where can I send a complaint about the Egyptian hotel guide from the "pegasus" ??? Who to contact in Kyiv???
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Answers • 16
In Kyiv, most likely, there is no one. Try to write in Egyptian "Pegasus".
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answered 15 years ago
Write to the travel agency that sold the ticket. Be sure to provide all information about the guide (name, surname, phone number, hotels where he works).
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answered 15 years ago
I am writing and writing here that Pegasus, if not a hotel, then a bad guide, but no one believes me ... But how can you fall for Pegasus? Tour operator for the tight-fisted!
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answered 15 years ago
This is how lucky you are. I personally have no claims to the operator or his services. really liked it.
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answered 15 years ago
Do you think only Pegasus has such guides? Our first train to Egypt (2 years ago) was spoiled by the hotel guide (bastard) from TEZTUR. Well, when we left, we filled out a bad questionnaire about him, but nothing has changed. They met him again the following year. As they say, the family has its black sheep.
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answered 15 years ago
Anex tour and Turtess never disappointed me and my wife with anything and did not meet other people who were not satisfied. I can’t say anything about teztour, because. never met him.
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answered 15 years ago
I don’t know .. 2 times I flew with a Pegasus, I can’t say anything bad about either the guides or the hotels .... most likely someone will be as lucky.
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answered 15 years ago
What result do you want to achieve.
Formally, you must contact the agency with a claim. They must accept it and transfer it to Pegasus according to the established procedure. Should respond within a month.
Informally, you can contact the Kyiv office of Pegasus in person or in writing. They are not obliged to accept, but most likely they will listen to you and somehow react.
What the answer will be is hard to say. First, I don't know what the problem is.
Secondly, the Ukrainian office of Pegasus has very limited powers and functions.
Formally, you must contact the agency with a claim. They must accept it and transfer it to Pegasus according to the established procedure. Should respond within a month.
Informally, you can contact the Kyiv office of Pegasus in person or in writing. They are not obliged to accept, but most likely they will listen to you and somehow react.
What the answer will be is hard to say. First, I don't know what the problem is.
Secondly, the Ukrainian office of Pegasus has very limited powers and functions.
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answered 15 years ago
HotLine, in all honesty, do you follow this formal procedure? Although, I doubt that someone will complain about the guide - they don’t wave their fists after a fight - unless they take their souls away, the agency is least of all to blame for the fact that Pegasus or Tez and others like them hire unscrupulous (according to the tourist) people. Again, in terms of "take your soul away" it will be more effective to contact the TO office, you can still send complaints by e-mail to the "local" office of Pegasus, maybe it will feel better))
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answered 15 years ago
Check out my profile. I'm just an agency.
And the question is not who is to blame, but how to get the result. Of course, the agency is not to blame. But there is a formal procedure for filing a claim, which begins with the subject with whom the contract for the purchase of the tour was concluded. Only in this way can we expect an official answer.
Regarding the TO office - I wrote. Can. But the reaction may be different. We had precedents when the operator immediately sent to the agency - write, the agency will issue, we will answer. And formally - it is correct.
I don't know how Pegasus reacts. Haven't had any problems with them for a long time.
And the question is not who is to blame, but how to get the result. Of course, the agency is not to blame. But there is a formal procedure for filing a claim, which begins with the subject with whom the contract for the purchase of the tour was concluded. Only in this way can we expect an official answer.
Regarding the TO office - I wrote. Can. But the reaction may be different. We had precedents when the operator immediately sent to the agency - write, the agency will issue, we will answer. And formally - it is correct.
I don't know how Pegasus reacts. Haven't had any problems with them for a long time.
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answered 15 years ago
Can someone tell me what to do if 4 months have already passed since the filing of the claim, and there is still no answer from the travel agency? That is, all these claims are just a formality and a waste of time?
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answered 15 years ago
HotLine, I know that you are an agency) and, by the way, I read your answers with pleasure - clearly, competently and without emotions, in a businesslike way) when I asked how you follow this procedure, I had in mind the situation (as it seems to me the most frequent ), when the tourist himself cannot clearly formulate a claim to the guide, just on emotions - he is so bubbly, he sold the tour, it was more expensive than on the street, he didn’t return the change, he wasn’t seen at all during the rest, he didn’t help solve our problems - 99 % of guides, regardless of the tour operator, fit this description ... if, indeed, a serious situation happened (for example, due to the guide’s fault, they didn’t make it to the plane) ... it’s clear, a clear legal procedure, but what to do with emotions when except for "he is bad" nothing can be achieved?)))
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answered 15 years ago
alenora, in this case, you need to gently disturb the agency and demand an answer (since, although they formally unsubscribe, they are obliged to give an answer), you can write a second claim, indicating the response time, and then, depending on the circumstances, either continue to correspond, or contact the administrative body controlling tourism with copies of all correspondence attached. but it all makes sense if the claim is really, essentially
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answered 15 years ago
to alenora:
Do not disturb the agency "not soft." All rights are on your side. In accordance with the Law of Ukraine "On Citizens' Appeals" you are obliged (!) to provide an answer within a month. What the answer will be is another matter. Much depends on what evidence your complaint is supported by.
You can appeal against the lack of a response within the prescribed time frame to the prosecutor's office (with reference to the law I mentioned), since it is the supervisory authority for compliance with the law. Just getting involved in a fight, once again calculate what trump cards you have on hand. In any case, the inspection of the prosecutor's office will not be pleasant for the travel company, and it can be assumed that it will be costly. Let this at least comfort you.
Do not disturb the agency "not soft." All rights are on your side. In accordance with the Law of Ukraine "On Citizens' Appeals" you are obliged (!) to provide an answer within a month. What the answer will be is another matter. Much depends on what evidence your complaint is supported by.
You can appeal against the lack of a response within the prescribed time frame to the prosecutor's office (with reference to the law I mentioned), since it is the supervisory authority for compliance with the law. Just getting involved in a fight, once again calculate what trump cards you have on hand. In any case, the inspection of the prosecutor's office will not be pleasant for the travel company, and it can be assumed that it will be costly. Let this at least comfort you.
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answered 15 years ago
Thank you for this assessment of my life.
Of course, situations are different.
But after Coral was actually rude to our tourist when she tried to complain, I do not advise such direct contacts. Better an official piece of paper, a letter with a notification, and let them just try not to answer. And they answer because they know that in this case they will be 100% wrong.
It is clear that without evidence the answer will be formal. But he should be. And with the accumulation of complaints against the same employee, organizational measures will also be taken. On the fifth or tenth complaint, but they will.
TEZTUR once pleased. Introduced a program for such situations - TEZ-KNOCK. It is possible through their site to "squeal" on the shortcomings of the service.
Of course, situations are different.
But after Coral was actually rude to our tourist when she tried to complain, I do not advise such direct contacts. Better an official piece of paper, a letter with a notification, and let them just try not to answer. And they answer because they know that in this case they will be 100% wrong.
It is clear that without evidence the answer will be formal. But he should be. And with the accumulation of complaints against the same employee, organizational measures will also be taken. On the fifth or tenth complaint, but they will.
TEZTUR once pleased. Introduced a program for such situations - TEZ-KNOCK. It is possible through their site to "squeal" on the shortcomings of the service.
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answered 15 years ago