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Is it possible to change the date of the tour without penalty?
We booked and paid for the tour for 1.03-7.03. The contract has not yet been signed by us. My husband had problems with work, he needed to shift the trip for 5-6 days. Is it possible to do this without extra costs or how much will we pay. (Paid for the tour 4 days ago)
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Answers • 24
It’s a pity the agency, which, as I understand it, made the reservation, but has not yet taken money from you ((I wish all agencies had fewer such tourists ...
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answered 7 years ago
Or rather, the money has been paid, but now they don’t want to go)) well, don’t go, buy another tour)) If there is an adequate agency, it will send you to go on vacation on 01.03, if not, it will try to change your dates))
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3.5
answered 7 years ago
How did you pay without a contract? If confirmation from the tour operator has come, there will be fines during the transfer.
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½
answered 7 years ago
If the payment was, then the contract was signed, but how else. I don’t give money until I read the contract from cover to cover, including the clause about if something .... then how much it will cost me and what I have rights to and what not. All information is in the contract, but the staff of the agency often go to the meeting. There is also insurance (but since you ask, I think that you do not have it).
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answered 7 years ago
travelsita yes, usually, apparently the guys don’t buy the first tour from the agent, so they stopped by, gave money, made a reservation, but for some reason they didn’t sign the contract right away. Of course, the agency is to blame, which so simply puts reservations on faith and takes money. Well, Nitsche, their work, now let them wipe their mistakes. Although the operator can change it without any special whims, although it is very unlikely that it would also be without fines. I’ve always wondered, it’s difficult for people to agree on vacation dates with everyone at first, at work in the family, and only then plan reservations!*!?!?! this is not clear...
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answered 7 years ago
It’s very understandable, it happens ... In 15, 4 adults and 2 children (2 families) were supposed to fly for 10 days. My friend's husband had a "force majeure" at work before the flight. We flew out 3 adults, 2 children (the allowance for children was issued in an emergency). After 2 days, our friend flew in, paid about $ 90 for a charter and lost 2 days of rest.
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½
answered 7 years ago
We have the same situation flying 2 families 2 small children! With this tour company is not the first time we fly to Egypt. The contract was sent to us by mail. The tour operator says that he has already taken out insurance and confirmation has come from the hotel, only flights for the plane have not been ordered. Judging by your answers, is it possible to somehow reschedule the dates without surcharges?!
The travel agency was not even going to throw it, I just want to find out what will cost us less a vacation at our own expense or a change in travel dates?
The travel agency was not even going to throw it, I just want to find out what will cost us less a vacation at our own expense or a change in travel dates?
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3.5
answered 7 years ago
travelsita well, this is force majeure, he simply lost a couple of days of rest due to his own (working) fault, but no one changed the date of arrival for him, or rather did not shift it? right)
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answered 7 years ago
This is only the ag-in you will calculate the penalty. Although everything should be written in the contract. There may be such an option: you cancel the tour 2 weeks in advance (pay a penalty) and book a new tour.
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answered 7 years ago
The arrival date has been changed (with a surcharge) by 2 days, and the hotel reservation has not changed. We flew back together.
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answered 7 years ago
We bought a tour on March 6, clarified it in the agency and it is written in the contract, if we refuse the tour or reschedule for 2 weeks or more, we do not lose anything. And so it happened, today I asked to be moved to March 14. Without problems and without loss, everything was moved, the contract was re-signed
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answered 7 years ago
Yes, more. If the company wants to keep you as a regular customer, it will definitely compromise.
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answered 7 years ago
The agency has no right to take money without a signed contract.
The contract is not signed, there are no grounds for payment.
The contract is not signed, there are no grounds for payment.
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2
answered 7 years ago
Here is what the tour operator answered:
Svetlana received the answer:
There are 17 days left until the start of the tour.
Cancellation of applications is possible only with penalties in accordance with the terms of the agency.
agreement item 6.2.3 .:
6.2.3. In case of refusal of the Travel Agent and / or Tourist to receive tourist services from
any reasons or inability to obtain them due to the refusal of the country's embassy.
visit in the issuance of a tourist visa (hereinafter - the refusal) Travel agent
undertakes to pay a fine to the Tour Operator in the following order and amounts:
• in case of refusal 30-21 days before the start of tourist services - 15% of the cost
tourist services;
• in case of refusal 20-15 days before the start of tourist services - 50% of the cost
tourist services;
Svetlana received the answer:
There are 17 days left until the start of the tour.
Cancellation of applications is possible only with penalties in accordance with the terms of the agency.
agreement item 6.2.3 .:
6.2.3. In case of refusal of the Travel Agent and / or Tourist to receive tourist services from
any reasons or inability to obtain them due to the refusal of the country's embassy.
visit in the issuance of a tourist visa (hereinafter - the refusal) Travel agent
undertakes to pay a fine to the Tour Operator in the following order and amounts:
• in case of refusal 30-21 days before the start of tourist services - 15% of the cost
tourist services;
• in case of refusal 20-15 days before the start of tourist services - 50% of the cost
tourist services;
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answered 7 years ago
Maybe this or the tour operator is misinforming so as not to fool himself once again?
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½
answered 7 years ago
But you said that they sent you a contract, this scale should also be spelled out in your contract (whether it was signed or not) and yes, it just might be, but there is. Takpya shkpla is always in the contract. I tell you bolbshn skpzhu that each MOT can have its own, harsher conditions. Here, for example, I booked a tour to Egypt in April and there was also a scale of fines, but after it there were two points ... - if the tour is scheduled for the hot season, a fine of 100%. - If the tour belongs to the Republic of Belarus, a fine of 100%. ... in my opinion, practically any tour can be pulled up under one of these points (this is a joint up) ... I already have it on the black list ..... and I was going to book through them, but. ...... such an interesting contract. But they immediately offer to buy insurance, from such a case, like it will cover everything if anything ..... I booked through the tour. But there's just a standard penalty scale in case ..... so your travel agent wrote everything to you correctly. Either fly or...
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answered 7 years ago
slimcentr31 for the future, a reservation is a reservation for a specific date of arrival and departure and accommodation, and even if after booking you want to change the date of arrival of departure for at least 1 day even at the same hotel, for any MOT this means not a replacement, but a new tour. So you will have to fork out for 50% of the cost of the tour...
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1.5
answered 7 years ago
So I don’t understand why you ask a question, and when they answer it, write “yes, no, it’s not true, it can’t be, you’re sure!” ...
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answered 7 years ago
And I do not understand how to beat such illiterates (and this is our time), pay money and fail to read the contract. After all, everything is written in black and white..the sense here to ask questions, took a piece of paper, read, asked a question to the representative of YES ..... in general, well, probably there are people from the category of "I like to talk ".
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answered 7 years ago
This is just as simple. They handed over the money, but they have not reached the signing of the contract yet.
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answered 7 years ago
this is strange, how you can give money away (any tour today costs more than 3 kopecks), even the cheapest one at the current rate costs well .... without reading the contract, the terms of termination and refund if ..... After all, this is life and it is so unpredictable .... in many cases, even an agreement will not always help, but still, it is a document.
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3
answered 7 years ago
