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In continuation to the question from sara, I want to ask the workers of the tourist industry
If the tour is bought for 7 nights / 8 days. according to the HB system, as I understand it, the price includes the first dinner on the day of arrival and the last breakfast on the day of departure. What to do in the situation if initially the evening flight is transferred by the airline (a few days before departure) to an even later time and you get to the hotel at 1 or 2 am. Of course, no one needs this late dinner anymore. Does that mean he disappears? Or it can be rescheduled for the day of departure, because. It often happens that the departure is late, but only breakfast is included?
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Answers • 9
Different hotels have a different system, but most often you are offered a late dinner (in most hotels it is from 0:00 - 1:00) - if you get it. If not, then it is possible to transfer dinner to the day of departure, if you are on time ... It all depends on the OPERATOR AND HOTEL ... If the departure is before a continental breakfast (From 5:00), then you will be given a ration or offered to order an early breakfast (often for money).
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answered 17 years ago
to sokolova88. That is, everything is at the discretion of the OPERATOR AND THE HOTEL ??? And the fact that the tourist paid for it and did not receive it - who to contact? Portability: Whose concern should it be, the tourist or the operator?
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answered 17 years ago
Unfortunately, everything must be achieved. Ms. Sokolova88 is absolutely right! Everything depends on the guide of the meeting party!
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answered 17 years ago
If formally, then check out at the hotel at 12.00, i.e. You can use the hotel services from 12.00 on the first day until 12.00 on the last day. 1000 people live in the hotel and no one, of course, monitors whether you had dinner on the first day and whether you need dinner on the last day. Moreover, the hotel does not know at all whether your flight was delayed or not and whose fault it was.
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answered 17 years ago
Formally, the hotel is obliged to keep you a room for the booked dates and you must check out on the last day before the checkout time, since this room needs to be prepared for the next tourists who have paid and also want to relax. Neither the hotel nor the operator is to blame for the flight delay. It's the carrier's fault. The liability of the carrier is governed by special rules. It's formal.
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answered 17 years ago
And informally - a good operator and a good hotel (if it has the opportunity) is trying to compensate you for the loss of dinner. BUT the price of the issue is $15 per person. If the operator has not shown goodwill, then do not spoil your vacation with a showdown. Formally, you are not required to feed.
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answered 17 years ago
Thanks to everyone for the response, especially HotLine. In particular, something like this I expected to hear.
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answered 17 years ago
By the way, is the operator who hires the carrier not responsible for rescheduling flights? After all, I order air tickets not from the carrier, but from a travel agent who works with the operator. and I overpay the operator. This must be his problem. The thing is that the operators have blocked the entire market. For me, the whole problem is to buy a ticket and book a hotel on my own, and if it were possible, then such a trip would cost much less.
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answered 17 years ago