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Is overbooking possible?
Good day, dear experts! Please tell me - we are flying in early December to the SIERRA SHARM EL SHEIKH 4 * hotel with a company of six people.
Our booking was confirmed almost immediately, and the booking of friends was waiting for more than a day - the tour operator said that the hotel did not give confirmation for a long time.
Having read about overbooking, I decided to write to the hotel myself (in 2 languages) with a request to confirm the reservation for specific tourists, i.e. us - more than three days have passed - the hotel is silent (((
Please tell me - maybe I screwed myself up, and just hope that everything will be fine, because December is no longer the high season. Or repeat request? Has anyone responded to something like this?
We just really want to get to this hotel and friends fly for the first time, they are very nervous ..
Our booking was confirmed almost immediately, and the booking of friends was waiting for more than a day - the tour operator said that the hotel did not give confirmation for a long time.
Having read about overbooking, I decided to write to the hotel myself (in 2 languages) with a request to confirm the reservation for specific tourists, i.e. us - more than three days have passed - the hotel is silent (((
Please tell me - maybe I screwed myself up, and just hope that everything will be fine, because December is no longer the high season. Or repeat request? Has anyone responded to something like this?
We just really want to get to this hotel and friends fly for the first time, they are very nervous ..
Translated automatically from Russian. View original
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Answers • 21
Can you tell me who is your tour operator? Annex tour often sins like this. In general, most often overbooking is done on last-minute trips, because the timing and organization suffer. And theoretically, overbooking de facto can always be! ))) And only upon arrival at home, you can try to get compensation for moral inconvenience from the travel agency where you took the ticket
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answered 13 years ago
Anex operator - that's why I'm worried ...
I read here on the forum that hotels almost always respond to booking confirmation requests - but they didn’t answer us (((
Now I'm even more worried.
I read here on the forum that hotels almost always respond to booking confirmation requests - but they didn’t answer us (((
Now I'm even more worried.
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answered 13 years ago
Savoy and Siera hotels are the most profitable and reliable from the operator Sun International. Maybe for you in Ukraine this is a new operator, but in Egypt in Sharm El Sheikh, these hotels are the most reliable with this operator. Because the owner of the hotels and the company are one. I know that these hotels could also be booked directly through the hotel. And Anex, sorry, I won’t add it myself, I’ve already read what kind of company.
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answered 13 years ago
I'm a layman in such things, but-- definitely repeat the request!! Maybe just bunglers are sitting and missed your letter - and you will agree, this also happens often. It's not in Germany with its pedantry. And you are burning the nervous system in vain ...
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answered 13 years ago
And why is everyone scolding Anex? Lately I’ve been flying only with him, I’m very satisfied with flights: there, early morning and back, late evening or night, as well as U-Tair, with which Anex has an agreement. And everything is fine! In Pegasus and Tez, we have "guilty" several times. Pegasus is generally a fan of stealing a day from tourists. So, tkalina79, do not bother, everything will be fine! And often not TO is to blame for overbooking, but the hotel, which confirms places that are not there, in the hope of resolving the situation!
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answered 13 years ago
to aisha_sharm - we know about Sun International, but unfortunately they have flights only from Kyiv, and they do not accommodate 3 + 1.
Many thanks to everyone for the answers - I found a couple of other email addresses of the hotel - I'll try to repeat the request!
Many thanks to everyone for the answers - I found a couple of other email addresses of the hotel - I'll try to repeat the request!
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answered 13 years ago
I think you need to send a request again through your travel agency. Most likely, it is Anex that does nothing. I won’t sin on them, but logically, you book a hotel long before arrival, so there shouldn’t be any problems with the hotel in principle. But if the tour operator is in no hurry, then at the last moment they start to itch, then there may simply be no places in the hotel. Or this hotel is temporarily closed and you are moved to another hotel. In order not to lose you as a client, the operator simply does not inform you about it! In general, constantly pull those through whom you bought a ticket, and everything should be fine. Personally, in a week I myself am flying with my wife and a one-year-old child to Hurghada, to Steigenberger 5 *, one of the best hotels in the city. I paid 111000. I took it through Coral. I took it, went to the hotel website, wrote information that I would arrive on the 12th, I ask for a room on the top floor, a shared bed and a baby cot. A day later, the hotel manager sent me an email that the room was booked. So I am calm and have no doubt that I will be unexpectedly relocated to a nearby 4 * hotel! Fuck travel agency!
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answered 13 years ago
Ruslan33- thank you very much for the advice!
I checked with Aneks about the hotel - they say that everything will be fine, but because Since this hotel is not exclusive to them, then of course no one will give a 100% guarantee.
We also paid almost three thousand USD for the tour for four, so I don’t want to vegetate in some other hotel at all ..
I wrote to the hotel again, waiting for an answer)
I checked with Aneks about the hotel - they say that everything will be fine, but because Since this hotel is not exclusive to them, then of course no one will give a 100% guarantee.
We also paid almost three thousand USD for the tour for four, so I don’t want to vegetate in some other hotel at all ..
I wrote to the hotel again, waiting for an answer)
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answered 13 years ago
for two of us, we paid almost 4 thousand USD for our hotel. In general, the point is not in thousands, but in relation to the work of Aneks. In general, I have long vowed not to fly through the annex and other dubious tour operators. They try to bring down the price, but usually at the expense of customers. Usually I choose a hotel, dates, look at the price from the most important operators for this hotel, and then I go around the city and ask for the maximum discount. For example, Coral has an official price of 111,000 for your hotel. But we were given a 7% discount and it turned out something like 104,000. I, my wife and a 12-month-old child (free of charge, only infant flight) are going for 14 nights / 15 days. They could take it through Sanmar, it turned out even 109000, but I didn’t like that I was flying with Ural Airlines, and at Coral Transaero. Maybe I was playing it safe, but I think that reliability and nerves in flights are much more expensive than 2000, which I overpaid. So it is better to choose the most reputable operators. Everyone has shoals, the only question is their quantity and quality! ))
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answered 13 years ago
for Ruslan33: I have been flying since 1993, as they say, "foreign countries". And if you also travel a lot, then you should understand that TO is like vodka, we pay for the brand, but we drink the same thing! :))) Who and how lucky! Tez, Pegasus are taken by sales volumes and a promoted brand, Anex is a relatively new company, and I personally, sorry, I repeat, have no complaints about it! For a long time I myself have been tracking prices at TOs on the Internet, I don’t go around the city, you just need to call and book a tour (fortunately, they have passport data). In different TAs I have a different discount - from 10 to 12%. Depending on what kind of maintenance I’m flying with (the agency discount plays a role). And about the shoals, you yourself said that everyone has them. And Sanmar, so you know, is Coral's "daughter", and they have one owner!
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answered 13 years ago
to PolikSVT Agree about brand fees! ))) Well said! Pegasus also sins, there is such a thing. However, the brand is for that and the brand, so that the level is assessed by it. I will not be rude in vain anex, perhaps you, as a regular customer, have a higher level of attention. But the statistics are stubborn. I take someone else's experience of familiar tourists, and numerous reviews - Anex has a lot of jambs and divorces, and in this regard, their brand is a little spoiled. And trust is such a thing ... It takes a long time and is difficult to win. but is lost instantly and forever. I know because I have my own business. As for Sanmar, Coral's daughter, I am aware, thanks for clarifying, their policy of "competition" with Coral, but a little cheaper, very competent, I must say! The multi-branding policy is profitable and subtle. But that's a completely different topic :)
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answered 13 years ago
Ruslan33, I cannot be called a regular client of Anex, who is given increased attention, because. Probably Anex doesn't know about it and will never know that he has such a client! :))) I just want to be objective. To date, Anex has the most convenient flights, low prices, an agreement with a decent airline (although, by the way, I always regret that it’s not with Ural Airlines!) , often, the aero aorta of departure or just a delay in arrival is to blame (in October, they flew to Turkey for 5.5 hours, all in all 4-15!) And you are right about multi-brands, I absolutely agree!
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answered 13 years ago
PolikSVT has already started a dispute, and not at all on the topic. You look, you or me will be accused of advertising or anti-advertising TO. I respect your opinion and I hope that both mine and your feedback could help the author of the question get answers and gestures ended with an excellent rest without overlays with TO
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answered 13 years ago
Ruslan33, OK! It's just that such communication of respondents sometimes helps the author of the question to catch something that he did not count on! But I think you are right, we have nothing more to say to him, except for a HAPPY REST WITHOUT PROBLEMS!
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answered 13 years ago
If the answer has not yet come, write the email address to which you wrote the letter. When you re-request, indicate the reservation number and through whom you booked, i.e. Anex. I was told that one email address is not working for them now.
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answered 13 years ago
The hotel has just answered, the reservation has been confirmed!!!
On the advice of experienced people, I will print out the answer from the email just in case and take it with me.
Thank you all again for your replies!!!
On the advice of experienced people, I will print out the answer from the email just in case and take it with me.
Thank you all again for your replies!!!
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answered 13 years ago
CONGRATULATIONS!!!
And I told you! :)))))))))))))))))))))))))
And I told you! :)))))))))))))))))))))))))
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answered 13 years ago
And try to write to the hotel with a request for your date to book a room for you and write the criteria. Maybe get a great view and avoid the worst options. In any case, you have nothing to lose
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answered 13 years ago
to Ruslan33 - I did it!)))
True, she did not ask for specific buildings and rooms, but simply, if possible, not to settle in the 5th building, which is most criticized.
Because if the standards are paid, then you don’t want to get too impudent - after all, in the rooms, by and large, only sleep, the main thing is that we will be in the chosen hotel, there will be sea, sun and good mood!))
True, she did not ask for specific buildings and rooms, but simply, if possible, not to settle in the 5th building, which is most criticized.
Because if the standards are paid, then you don’t want to get too impudent - after all, in the rooms, by and large, only sleep, the main thing is that we will be in the chosen hotel, there will be sea, sun and good mood!))
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answered 13 years ago
Even if you write to the hotel your wishes for accommodation, they can politely answer like "we are glad to see you in our hotel, we will try to take into account all your wishes upon arrival at the hotel", but, as a rule, this is only a standard answer, they will settle anyway availability (not just words, personal experience).
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answered 13 years ago