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where to turn if there was a rude case in relation to the child by the hotel animators.
yesterday at a children's animation in a hotel in Egypt, my nephew, who is now resting there with his parents, received a toy saber for the competition, and today in the hall, when he went to his room with his mother and her friend, he was grabbed by two adult animators who, with brute force, attitude towards everyone, because the women tried to protect a 7-year-old child, took away the gift, breaking it, injuring the mother's hand, arguing that the saber is from animation, they have 5 more days of rest. Where they can turn for help, they don't know\\
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Answers • 9
to the representative of the tour operator-guide (I think so, in any case, he should figure it out and transfer this situation to the hotel manager)
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answered 17 years ago
It sounds strange, it's hard to imagine it. The sequence - the animation team has a leader - to him. Calmly, without scandal. If there is no understanding, the hotel's guest relation department, usually their table is somewhere in the lobby near the reception. hotel management. Parallel to upload this problem to the hotel guide of the operator who brought them to this hotel (they are responsible for the tourist's stay in the country). The tourist police had to be called in the midst of the incident
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answered 17 years ago
if there is damage, let them call a representative of the insurance company. Their contacts are in the insurance policy. If you manage to get a conclusion, then you can call the tourist police - let them figure it out.
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answered 17 years ago
The main task is to rise above the level at which this problem arose - specific animators, all animation, a mess in the hotel. bruises and more than one person, then this is a very serious incentive for the operator to correct the situation with some kind of compensation. With such a document, they can make an official claim to the operator upon arrival. It's really hard to do
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answered 17 years ago
the first time I encounter such a situation, as a rule, top managers of hotels, even with great "love " for Russian-speaking tourists, always solve this kind of problem. Contact the insurance company and the police as soon as possible - damage to the hand is still not a toy, and, it is quite possible that you will receive good compensation. Although the rest, unfortunately, has already been irretrievably ruined.
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answered 17 years ago
unequivocally record bodily injuries and, having this certificate, continue to act on the recommendation of HotLine!
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answered 17 years ago
thanks to everyone for your help and understanding, the hotel workers made contact today, because an embassy employee was called, but it is not yet known how the negotiations will end, since my relatives are still there, and I live abroad and do not have a direct connection with them, but I know that these "animators" were fired with a "black " certificate and just in case I give the name of the hotel-SONESTA BEACH ****, which is located in Sharm Al Sheikh. Thanks everyone.
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answered 17 years ago
