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Refund. Tour canceled, positive PCR
My friend is in a situation. A week before the trip, she fell ill with corona. The confirmed test was submitted to the travel agency. The trip did not take place. They said to wait until the end of the tour. Then the operator will inform the decision on the amount of the refund.
Deadlines are long gone. The travel agent is silent. Tell me the options for returning money through the court and what laws to follow? How much can be returned? Is there a risk of not getting a penny at all?
There was no travel insurance.
Deadlines are long gone. The travel agent is silent. Tell me the options for returning money through the court and what laws to follow? How much can be returned? Is there a risk of not getting a penny at all?
There was no travel insurance.
Translated automatically from Russian. View original
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Answers • 16
Read the contract. Travel agencies usually do not need to listen to employees. It was necessary to act immediately, as it became clear that they fell ill and the trip would not take place. And waiting for the end of the tour is generally a strange recommendation and (I have not seen the contract, but it is typical and, as a rule, similar for everyone), it is unlikely that you will be able to get money in your situation. If you have insurance and if you confirm an insured event, the money is partially (not completely) reimbursed, but like this, and even after the tour ...... Well, you didn’t fly, your difficulties.
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5
answered 3 years ago
"They said to wait for the end of the tour" - it is interesting to hear this from the tour operator. If TO wanted to help you, he would put the tour as a burning one, and if there was a buyer, he would be able to return most of the money. And so - that's all. These issues had to be resolved before the start of the tour.
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3
answered 3 years ago
Although, there may be something spelled out in this regard in the contract. But I think it's unlikely.
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answered 3 years ago
In fact, maybe TA did just that, but if it is silent, then there were no buyers for the tour. Specify.
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answered 3 years ago
Read the contract. Recently, some TOs have offered travel cancellation insurance.
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answered 3 years ago
So the fact of the matter is, the TC writes that there was no insurance against non-departure.
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answered 3 years ago
My friend on the day of departure, as expected, received PCR. Positive. The agent hesitated at first. Outcome. They didn't refund the flight, everything else was refunded. Two months later, really
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1.5
answered 3 years ago
It is pointless to sue in your case. Moreover, there was no travel insurance. You flew along with your money. Next time you will be smarter and will not listen to the travel agent, opening your mouth and blindly trusting everything that he says. You need to have your head on your shoulders. The main concern of a travel agent is to make money, and he does not care about your interests in a good way. Even more so for a tour operator. Think for yourself, decide for yourself...
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answered 3 years ago
And nothing was returned to us with insurance against non-flight. The National Bank, which now oversees the UK, advised to go to court. The lawyer said that he needed to pay 10 thousand to return 11. Then we managed to scratch 3 thousand from TO. And that's for the next trip.
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answered 3 years ago
inn1406, thank you very much let's hope.
Iren48 here is the insurance (((
mindguru that you are so smart and evil. against the background of general health + vaccination + a minimum of contacts, and then you can pick up this infection, as it turned out.
Everyone has a head on their shoulders .. this is a force majeure, whatever one may say .. which no one expected at all .. since the risks of being in crowds of people were very small.
My friend didn't really get sick. 3 days of fever. I was just afraid to get on a positive test and thunder into Arabic. prison.
Iren48 here is the insurance (((
mindguru that you are so smart and evil. against the background of general health + vaccination + a minimum of contacts, and then you can pick up this infection, as it turned out.
Everyone has a head on their shoulders .. this is a force majeure, whatever one may say .. which no one expected at all .. since the risks of being in crowds of people were very small.
My friend didn't really get sick. 3 days of fever. I was just afraid to get on a positive test and thunder into Arabic. prison.
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1.5
answered 3 years ago
"The lawyer said that he needs to pay 10 thousand to return 11" - if the claim is satisfied, all reasonable legal costs are recovered from the defendant, In case of partial satisfaction - proportionally.
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1.5
answered 3 years ago
Faced with such a case personally. I had insurance against the corona, the day before departure I passed the PCR test and showed the crown. I immediately called the insurance company, reported the insured event, they sent a list of documents that are needed to pay the insurance. I sent everything to them, now I'm waiting for a refund, 2 months have passed, but the travel agent told me that I can wait up to 3 months for payment. In April, the same situation happened to a friend, the money was returned within 3 months. As I was explained, there should be additional insurance against the corona. Due to this voucher for 800-1000 UAH. more expensive. But it saved us and 70-80% of the cost should be returned.
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answered 3 years ago
With the current realities, it is imperative to take extended insurance. It is better to overpay 800-1000 UAH, but in case of force majeure you will receive most of the money, even after three months. Either way, it's better than nothing at all.
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1.5
answered 3 years ago
Today the tour operator made a refund of 52% of the amount of the tour.
There was no travel insurance. I tested positive for covid 6 days before departure.
As a result of 1.5 months took a refund.
thanks to anex for 52%.
There was no travel insurance. I tested positive for covid 6 days before departure.
As a result of 1.5 months took a refund.
thanks to anex for 52%.
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answered 3 years ago