Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
2.0
Food:
2.0
Amenities:
1.0
People never go through "Anex tour" and especially to "Harmony Makadi Bay" hotel.
Upon arrival in Kyiv, my husband and I wrote a complaint with photographs.
Text of the complaint:
“We, , are not satisfied with the conditions and service of the Harmony Makadi Bay Hotel and the representative from the Anex Tour company, as well as the providers of the Anex Tour excursion programs.
1. Hotel "Harmony Makadi Bay" does not correspond to the declared 4 + ****.
1.1. Since everywhere drinks were poured into disposable PLASTIC cups for cold liquids (hot cappuccino, tea, coffee also poured). But then they were not disposed of, but were washed in the hall and exhibited a second time. They constantly stank of either soap or beer, but once they came and they were all either in hibiscus tea or red wine. On my remark about unsanitary conditions, they rude me and immediately began NOT TO UNDERSTAND THE RUSSIAN LANGUAGE.
1.2. The room number 1433 was insanely dirty (photos attached).
There is a lot of dust in the bathroom, ants that bit my husband and me. Towels were changed only 2 times in 11 days. Exactly the same situation with bed linen. The furniture in the room, as well as the renovations, were in a terrible state. The drawers either didn't open at all or fell out of the chest of drawers. The linen drawers in the closet were in a terrible state (dust, dirt), so the underwear had to be stored in a suitcase.
1.3. In room No. 1433, drinking water was rarely delivered, and tea and coffee were not reported at all from the day of arrival. There were no bathrobes, razors, toothbrushes. As a result, we went to the reception and again nothing specific was told to us. And then they were also rude and, as always, the Russian speech abruptly disappeared.
1.4. The territory of the hotel is not well-groomed, there are piles of rubbish everywhere. Garbage floats in pools. The Arabs (also residents of the hotel) rinsed their rags and they did not even make a comment. From the water in the pool I went allergic to the face.
1.5.
The dishes in the restaurant were not washed well. We spent 5 minutes. Only the choice of a cleaner plate, spoon, etc.
1.6. Only in this hotel there are no conditions for swimming in the sea. You need to walk about 600m to swim (photo attached). Insanely uncomfortable and interferes with normal rest.
1.7. After the excursion to Cairo (arrival time 22:55) we tried to order dry food. We had a meal for an excursion to Luxor (VIP) (departure time 05:20), but we were told that there was no cook, no one. We asked, “What should we do? ". In the end, the answer was: “I don’t know. Your business. ". My husband and I went to the dining room and picked up rolls and water ourselves. And for $ 1, the waiter brought us sausages and cheese. Although the cooks were in the kitchen and could somehow help.
2. Representatives from "Anex tour" in Egypt, in particular Emet and Irina (guestrelation), received 4 complaints and confirmed that they sent them and within 48 hours we will receive a written response. But our tour operator did not hear anything about any complaints at all.
Also, in a telephone conversation, Irina was rude to my question about the answer to the complaint. I ask you to check the competence of this person.
3. Excursions
3.1. Excursion to Cairo from 23.08. 2014.00:45. Guide Emet convinced us that at $ 95 per person. absolutely everything is included. As a result, we were charged 5 dollars per person for a walk along the Nile. And when we complained to Emet, he said that this is not included. That is, it is either fraud or consumer deception (a tour sheet is attached).
3.2. Excursion to Luxor VIP from 24.08. 2014.05:20). In addition to sightseeing, the tour included a walk along the Nile and a visit to the tomb of Tutankhamun. When we, after lunch on the liner, began to move away from the river. Neil, we've already figured out there won't be a walk. We told the guide, to which he answered us: "Later, then - we are in a hurry. " We expressed this to our hotel guide Emet and he did not believe us, but he completely refused to call the guide.
Then, having arrived at the tombs of the pharaohs, our guide announced: "Who wants to enter the tomb - the entrance is 100 L. E. " And again, our remark was ignored. We arrived from an excursion - they called Emet. To our dissatisfaction, they heard the answer: “There is a mistake in the excursion program and none of this should be. ” How can there be a mistake in the document! This is not a service! This person ruins the image of your company.
3.3. Excursion "Diving" from. 27.08. 2014.07:40. We were convinced by the hotel guide that there would be both photography and video. But in fact there was only video shooting and at a colossal price - $ 35. To my requests to simply crop 1 frame in the program (absolutely any, even express, program) there was a lot of anger and "if you don't have money, then don't take it. " Although before diving we were convinced that everything is there. It's not professional. Again, consumer fraud. Arriving at the hotel, our guide Emet again began to say reverse phrases. And that he did not say anything, and if he did, it was not accurate. The question arises: “Who then to believe! ".
3
. 4. Excursion "Sahara Quadro" 28.08. 2014.12:35. Again, same situation. They didn't ride horses or donkeys. In this way, the guide made himself an "ADDITIONAL EARNINGS". The telescopes were also out of order. Or rather, not even configured. She wrote a complaint in which she indicated a proposal to purchase instructions for using telescopes.
To which we were told that this is our subjective opinion. And how the tour operator Moskalenko Svetlana from Ginservis on the Teatralnaya metro station “sucked” this ticket into us, that this should have been heard. Everything is the other way around... everything....At the very least, this is consumer fraud. And now, of course, she didn’t say anything and still dares to sympathize with us. Now we will rest only through the "Tez-tour". Save your nerves first by not buying tickets from them. Now we have filed a lawsuit and are waiting for the first hearing. What else can I say. . record everything and take pictures. And if you are not as lucky as we are, then find witnesses.
We have them!
Upon arrival in Kyiv, my husband and I wrote a complaint with photographs.
Text of the complaint:
“We, , are not satisfied with the conditions and service of the Harmony Makadi Bay Hotel and the representative from the Anex Tour company, as well as the providers of the Anex Tour excursion programs.
1. Hotel "Harmony Makadi Bay" does not correspond to the declared 4 + ****.
1.1. Since everywhere drinks were poured into disposable PLASTIC cups for cold liquids (hot cappuccino, tea, coffee also poured). But then they were not disposed of, but were washed in the hall and exhibited a second time. They constantly stank of either soap or beer, but once they came and they were all either in hibiscus tea or red wine. On my remark about unsanitary conditions, they rude me and immediately began NOT TO UNDERSTAND THE RUSSIAN LANGUAGE.
1.2. The room number 1433 was insanely dirty (photos attached).
There is a lot of dust in the bathroom, ants that bit my husband and me. Towels were changed only 2 times in 11 days. Exactly the same situation with bed linen. The furniture in the room, as well as the renovations, were in a terrible state. The drawers either didn't open at all or fell out of the chest of drawers. The linen drawers in the closet were in a terrible state (dust, dirt), so the underwear had to be stored in a suitcase.
1.3. In room No. 1433, drinking water was rarely delivered, and tea and coffee were not reported at all from the day of arrival. There were no bathrobes, razors, toothbrushes. As a result, we went to the reception and again nothing specific was told to us. And then they were also rude and, as always, the Russian speech abruptly disappeared.
1.4. The territory of the hotel is not well-groomed, there are piles of rubbish everywhere. Garbage floats in pools. The Arabs (also residents of the hotel) rinsed their rags and they did not even make a comment. From the water in the pool I went allergic to the face.
1.5.
The dishes in the restaurant were not washed well. We spent 5 minutes. Only the choice of a cleaner plate, spoon, etc.
1.6. Only in this hotel there are no conditions for swimming in the sea. You need to walk about 600m to swim (photo attached). Insanely uncomfortable and interferes with normal rest.
1.7. After the excursion to Cairo (arrival time 22:55) we tried to order dry food. We had a meal for an excursion to Luxor (VIP) (departure time 05:20), but we were told that there was no cook, no one. We asked, “What should we do? ". In the end, the answer was: “I don’t know. Your business. ". My husband and I went to the dining room and picked up rolls and water ourselves. And for $ 1, the waiter brought us sausages and cheese. Although the cooks were in the kitchen and could somehow help.
2. Representatives from "Anex tour" in Egypt, in particular Emet and Irina (guestrelation), received 4 complaints and confirmed that they sent them and within 48 hours we will receive a written response. But our tour operator did not hear anything about any complaints at all.
Also, in a telephone conversation, Irina was rude to my question about the answer to the complaint. I ask you to check the competence of this person.
3. Excursions
3.1. Excursion to Cairo from 23.08. 2014.00:45. Guide Emet convinced us that at $ 95 per person. absolutely everything is included. As a result, we were charged 5 dollars per person for a walk along the Nile. And when we complained to Emet, he said that this is not included. That is, it is either fraud or consumer deception (a tour sheet is attached).
3.2. Excursion to Luxor VIP from 24.08. 2014.05:20). In addition to sightseeing, the tour included a walk along the Nile and a visit to the tomb of Tutankhamun. When we, after lunch on the liner, began to move away from the river. Neil, we've already figured out there won't be a walk. We told the guide, to which he answered us: "Later, then - we are in a hurry. " We expressed this to our hotel guide Emet and he did not believe us, but he completely refused to call the guide.
Then, having arrived at the tombs of the pharaohs, our guide announced: "Who wants to enter the tomb - the entrance is 100 L. E. " And again, our remark was ignored. We arrived from an excursion - they called Emet. To our dissatisfaction, they heard the answer: “There is a mistake in the excursion program and none of this should be. ” How can there be a mistake in the document! This is not a service! This person ruins the image of your company.
3.3. Excursion "Diving" from. 27.08. 2014.07:40. We were convinced by the hotel guide that there would be both photography and video. But in fact there was only video shooting and at a colossal price - $ 35. To my requests to simply crop 1 frame in the program (absolutely any, even express, program) there was a lot of anger and "if you don't have money, then don't take it. " Although before diving we were convinced that everything is there. It's not professional. Again, consumer fraud. Arriving at the hotel, our guide Emet again began to say reverse phrases. And that he did not say anything, and if he did, it was not accurate. The question arises: “Who then to believe! ".
3
. 4. Excursion "Sahara Quadro" 28.08. 2014.12:35. Again, same situation. They didn't ride horses or donkeys. In this way, the guide made himself an "ADDITIONAL EARNINGS". The telescopes were also out of order. Or rather, not even configured. She wrote a complaint in which she indicated a proposal to purchase instructions for using telescopes.
To which we were told that this is our subjective opinion. And how the tour operator Moskalenko Svetlana from Ginservis on the Teatralnaya metro station “sucked” this ticket into us, that this should have been heard. Everything is the other way around... everything....At the very least, this is consumer fraud. And now, of course, she didn’t say anything and still dares to sympathize with us. Now we will rest only through the "Tez-tour". Save your nerves first by not buying tickets from them. Now we have filed a lawsuit and are waiting for the first hearing. What else can I say. . record everything and take pictures. And if you are not as lucky as we are, then find witnesses.
We have them!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Terrible hotel, ruined holiday
- There are cool things, there are shortcomings, in general a pleasant impression
- For very undemanding tourists
- The hotel is empty, nothing works, the food is terrible, we moved to Marlin Inn on the 2nd day!
- Review of Royal Pharaohs Makadi
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