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Replacing 2+1 with 1+1. I ask for advice
Tell me, please, the tour is booked 2 + 1, 100% payment. But for family reasons, the 2nd person cannot fly, the option of replacing a tourist is not suitable. Is it possible to rebook for 1 + 1 and get at least some money for the second tourist?
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Answers • 13
kogaeva,
What about this in your contract? and when is the tour - during the quarantine period or later?
now they often rebook with an additional charge or a decrease in the number of days. perhaps, according to your payment, it will just turn out for 1 + 1. about the return of money in our time, it seems, the question is not worth it
What about this in your contract? and when is the tour - during the quarantine period or later?
now they often rebook with an additional charge or a decrease in the number of days. perhaps, according to your payment, it will just turn out for 1 + 1. about the return of money in our time, it seems, the question is not worth it
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answered 5 years ago
At one TO in normal times, there would always be options to solve your situation (for example, increase the number of days of the tour), there would hardly be a conversation about a refund, because in any case, one tour is canceled and another is booked. But! Not now. When is your tour?
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answered 5 years ago
Well, you know that now no one flies anywhere and when it will fly ... There are forecasts, but this is more of a fortune-telling, as the situation is still incomprehensible.
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1.5
answered 5 years ago
Under normal conditions in your situation, there can be no question of any compensation. In a force majeure situation, which is the coronavirus, there is a small non-zero probability that the travel agency will meet your needs. I draw your attention: it is a travel agency, not a tour operator!
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answered 5 years ago
And how can a travel agency go forward? Pay the difference out of your own pocket? Only MOT can rebook, and then if the tour falls on quarantine dates, otherwise nothing.
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½
answered 5 years ago
Hello, there was a tour for the quarantine period! A friend could fly only in April and not otherwise! We were offered to reschedule the tour! Which we did, but she can't fly anyway now!
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answered 5 years ago
It is very strange that you write here, and do not discuss this moment with TA. I have two tours under quarantine. One was paid for 100%, the second for 30%. As a result, both tours were postponed to autumn, knocking down into one and changing both the city of departure and the number of days and the hotel, and also added money from the tour that was not quarantined (June). Those are no problems at all .. Olep that, you can generally deposit this money and use it for another tour after resolving this situation in her. But that's all you had to tell your travel agent!!!!!
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answered 5 years ago
moy_contakt Each TO has its own rules, so you need to go to the TA in which you took the tour or online and consider the options, many TO rebook only 1 time.
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answered 5 years ago
Now either rebooking or cancellation with a 100% penalty, no refund is worth waiting for
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answered 5 years ago
I got into trouble with a teztour (all 3 tours from them), my sister with an anex, friends with a join up, a friend’s trip with an accordtour fell through, my daughter booked through TUI ...... believe me, I already know where who is and what they offer now and almost all TOs already offer the same conditions there, maybe with some nuances of their own. But everyone already has transfers and a deposit. I won’t say according to TPG, since no one has dealt with them for a long time and I didn’t like what I heard at all (they are like force majeure and no one owes anything to anyone, but later they changed their policy). But in any case, this is all decided through the TA who booked the tour. TO does not communicate directly with tourists.
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answered 5 years ago
The difference in the amount will not be refunded. You can only agree on an addition for this money for 1 + 1, either a better hotel, or increase the time of rest.
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1
answered 5 years ago
It all depends on the terms of the contract signed by you. It seems to me that you can only decide on the transfer of the tour to a late tour, but the arguments should be in connection with the pandemic, and not the ones you are talking about. They should not be mentioned at all, because. this is your initiative, and, alas, I don’t see any reasons why you should be met ......
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answered 5 years ago