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Tez-tour, departure cancellation
Hello, experts Prompt, who faced. An hour ago, our travel agent calls and says that the tour operator canceled the flight on 1.03 Hurghada-Kyiv. And he offers to return on February 28 with a small refund or on March 3 with our surcharge. Moreover, we must make a decision within an hour. The contract states that the travel agent (why not a tour operator?) has the right to change the date of departure. This means that no compensation, except for the return of money for accommodation in the room, is provided. So ? Some nonsense. Does it happen that such a cancellation of a flight? I have been monitoring this flight for a long time - the tickets were sold out many days ago. Is it something - a whole plane to the people should be crammed somewhere? Despite the fact that there are few places for other flights on the Teza website. In connection with what it can be connected and what is usually done in such cases? And what's the rush? Or is it our agent missed?
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Answers • 16
Have you received an email from your agent that your tour has been confirmed with flight details?
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1.5
answered 7 years ago
1. Call Teztour and ask if your flight has been cancelled. 99% that no flight was canceled, just the agent charged you for a tour for 7 days, and there are seats on the plane only for flights in 5 and 10 days.
And now, in order not to get a refund of all funds, the agent is trying to swindle you into options that are convenient for him.
2. If Tez did not confirm the cancellation of the flight, call the agent and say that you called the operator's hotline, where the information was not confirmed to you. And now you want a full refund or compensation for agreeing to fly two days earlier in a larger amount than the agent offers you. Otherwise, you write a letter to the teztour describing the situation, to the tourism committee and to the consumer protection society.
3. How can I sign an agreement under which the agent, after full payment for the tour, has the right to change your departure dates???????
And now, in order not to get a refund of all funds, the agent is trying to swindle you into options that are convenient for him.
2. If Tez did not confirm the cancellation of the flight, call the agent and say that you called the operator's hotline, where the information was not confirmed to you. And now you want a full refund or compensation for agreeing to fly two days earlier in a larger amount than the agent offers you. Otherwise, you write a letter to the teztour describing the situation, to the tourism committee and to the consumer protection society.
3. How can I sign an agreement under which the agent, after full payment for the tour, has the right to change your departure dates???????
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3.5
answered 7 years ago
Today is Friday, she called at the beginning of the seventh evening, the end of the working day and the working week. Sent this in the mail
Due to the adjustment of the flight program, flight 01.03 Hurghada-Kyiv will not be operated. We offer tourists a refund on 28.02 with a refund of $46 gross for 1 night or an extension until 03.03 with an additional payment of $110 gross per stay. Please make a decision promptly, as there are limited seats on the flight 28.02 Hurghada-Kyiv and 03.03 Hurghada-Kyiv.
I say - I do not see any seats on the website for the flight on 28.02. She - this is because the flight is closed, and the seats are kept for those who do not get on 1.03. Some kind of nonsense. She said to transfer to 28 - and no answer, no hello. The working day is over, office phones are silent. Then some girl answered, said that there was no one, she kind of called my agent, she rebooked, and the answer would come tomorrow or Monday.
Today is Friday, she called at the beginning of the seventh evening, the end of the working day and the working week.
Due to the adjustment of the flight program, flight 01.03 Hurghada-Kyiv will not be operated. We offer tourists a refund on 28.02 with a refund of $46 gross for 1 night or an extension until 03.03 with an additional payment of $110 gross per stay. Please make a decision promptly, as there are limited seats on the flight 28.02 Hurghada-Kyiv and 03.03 Hurghada-Kyiv.
I say - I do not see any seats on the website for the flight on 28.02. She - this is because the flight is closed, and the seats are kept for those who do not get on 1.03. Some kind of nonsense. She said to transfer to 28 - and no answer, no hello. The working day is over, office phones are silent. Then some girl answered, said that there was no one, she kind of called my agent, she rebooked, and the answer would come tomorrow or Monday.
Today is Friday, she called at the beginning of the seventh evening, the end of the working day and the working week.
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answered 7 years ago
The contract, she said, is standard, no changes are made
The letter from the agent came on the day of booking, 3 weeks ago with a link to my account on the Itour website. With info about flights, hotels, etc. - the same as in the addendum to the contract.
And if you demand a refund, then they will calculate at the exchange rate on the day of return, and not return the amount that I paid in hryvnia? And the course is almost 2 UAH. fell, also unpleasant
Tomorrow I will call Teztur in the morning
The letter from the agent came on the day of booking, 3 weeks ago with a link to my account on the Itour website. With info about flights, hotels, etc. - the same as in the addendum to the contract.
And if you demand a refund, then they will calculate at the exchange rate on the day of return, and not return the amount that I paid in hryvnia? And the course is almost 2 UAH. fell, also unpleasant
Tomorrow I will call Teztur in the morning
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answered 7 years ago
L_ena, has your travel agent ever adjusted the contract for you?
Not a single travel agent and operator will discuss the terms of the contract with you, either you sign a standard contract with them, or you don’t buy a tour, their conversation is short. Well, the contract is on the side of the operator, not the tourist ... everything is as usual with us ...
Not a single travel agent and operator will discuss the terms of the contract with you, either you sign a standard contract with them, or you don’t buy a tour, their conversation is short. Well, the contract is on the side of the operator, not the tourist ... everything is as usual with us ...
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6.5
answered 7 years ago
I won’t tell you about the transfer of the flight, it’s most interesting to listen to. In general, I see some kind of trend with transfers / cancellations of flights to Egypt. We also have a flight to Sharm in November, which was early and separately paid for, was postponed 4 times !!! People from other cities sat for 12 hours at the airport! the hotel was gone paid, but the compensation (the amount paid for a convenient flight) from Aneks was knocked out. But many were indignant and waved their hand, not believing that it was possible to do something. And my friends’ agent turned out to be not conscientious, she said that she booked for convenient flights, paid an increased amount for the tour, and took regular flights to the tour package. And of course, she did not hear about the return of funds from Anex and no one returned it!
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answered 7 years ago
We, too, with Anex once postponed a flight every hour or half an hour, as a result - for 8 hours. At first, everyone cocked and freaked out that they would not fly, since the plane was being repaired for so long - as a result, only 1 family did not fly. I don't know if they got anything.
But with Tez we flew 2 times - everything was normal, like clockwork. In addition, at the time of travel - the cheapest prices were compared to other operators.
In principle, that's what it comes out to, if we are transferred. It's just a strange situation and I haven't encountered it myself. I have already written to the mez-tour and aitur. The Tourism Committee looks somehow unconvincing ...
But with Tez we flew 2 times - everything was normal, like clockwork. In addition, at the time of travel - the cheapest prices were compared to other operators.
In principle, that's what it comes out to, if we are transferred. It's just a strange situation and I haven't encountered it myself. I have already written to the mez-tour and aitur. The Tourism Committee looks somehow unconvincing ...
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answered 7 years ago
L_ena If you ever write or advise something, you should know the subject at least three times. You write "Otherwise, you write a letter ....... describing the situation, to the Tourism Committee and to the Society for the Protection of Consumer Rights. ".
But such state bodies have not existed in Ukraine for a long time.
And what do you ask?
I will answer. The Ministry of Economic Development has created a Department of Tourism and Resorts, which takes care of tourism development, rather than reviewing complaints between travel agencies and their clients.
As for consumer protection, this issue was imposed on the State Service of Ukraine for Food Safety, adding the name "and consumer protection". Ask about this service to help tourists.
There are two options: a complaint (appeal) to the tour operator, as the travel agency works under contract with him.
Tigrusya has already done that. And to court. The fairest court.
But such state bodies have not existed in Ukraine for a long time.
And what do you ask?
I will answer. The Ministry of Economic Development has created a Department of Tourism and Resorts, which takes care of tourism development, rather than reviewing complaints between travel agencies and their clients.
As for consumer protection, this issue was imposed on the State Service of Ukraine for Food Safety, adding the name "and consumer protection". Ask about this service to help tourists.
There are two options: a complaint (appeal) to the tour operator, as the travel agency works under contract with him.
Tigrusya has already done that. And to court. The fairest court.
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answered 7 years ago
I read everything. yes. everything is correct .. compensation, call, decide. But there is one more thing. Call the airport and the carrier's airline! It’s easier, faster, and you will definitely get information. Why the plane is being transferred or not departing, or what’s happening with this flight. And from there you’ll already be dancing. As they say. Kiev .. but within 10 minutes I found out what and why, and shared it with the passengers, with those who were interested. because they told us the information was not true, the plane actually broke down. As a result, we all, the whole plane was transported for the night to another hotel and in the morning everyone flew home safely. It was Anex's tour. The main thing is to have information.
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answered 7 years ago
In general, we were transplanted on February 28, a day earlier.
Teza's hotline does not work, in support of Wind Rose they say that they are a charter company and flights can be moved anywhere. And there really is no flight for 01.03 in their schedule. And there is, as our travel agent told me - for the evening of February 28 and for the morning of March 3.
So in our country there are no methods of influence, as I understand it. And you can only sneak around in the forum :))
Teza's hotline does not work, in support of Wind Rose they say that they are a charter company and flights can be moved anywhere. And there really is no flight for 01.03 in their schedule. And there is, as our travel agent told me - for the evening of February 28 and for the morning of March 3.
So in our country there are no methods of influence, as I understand it. And you can only sneak around in the forum :))
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answered 7 years ago
Again, Wind Rose responded to the mail without giving any reasons
Hello!
According to the decision of the flight customer, flight 7062 on 01/03 was canceled. Please contact the place of purchase for details on the date of your return flight.
Best regards,
Polishchuk Svitlana
Marketing and Reservations Department Team
Hello!
According to the decision of the flight customer, flight 7062 on 01/03 was canceled. Please contact the place of purchase for details on the date of your return flight.
Best regards,
Polishchuk Svitlana
Marketing and Reservations Department Team
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answered 7 years ago
What is disturbing:
1. The agent is not available during off-hours.
2. The link is not to the operator's website, but to the website of the Itour agency.
From my own experience, I can say that the operator can really cancel the flight. But to be sure that this is not an agent's oversight, you need to require official letters with changes in the flight program from the operator.
1. The agent is not available during off-hours.
2. The link is not to the operator's website, but to the website of the Itour agency.
From my own experience, I can say that the operator can really cancel the flight. But to be sure that this is not an agent's oversight, you need to require official letters with changes in the flight program from the operator.
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answered 7 years ago
agent_borabora, and if this is true and everything is official, is it useless to demand something? The flight was canceled, the tourists were transferred to another flight, the cost of the room per day was reimbursed. Tomorrow I'm going to pick up the documents and probably the contract will be rewritten for another number of nights, a refund. Will it automatically waive claims? And in the agency, when concluding a contract, they must give the application number so that you can check it on the tour operator's website? It's just that they always gave me a link with a password to my account on the aitura website, I thought that was enough
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answered 7 years ago
If the flight is officially canceled, then there is no reason to demand claims.
Yes, the agency must give the application number on the operator's website in order to check the applications themselves. At Tez Tour it is possible for a tourist without a login and password.
The information on the website of the Aytur Agency does not matter.
Yes, the agency must give the application number on the operator's website in order to check the applications themselves. At Tez Tour it is possible for a tourist without a login and password.
The information on the website of the Aytur Agency does not matter.
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answered 7 years ago