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We booked a tour at one price, BUT they did not pay. And h / s several. hours the price fell by 5 thousand UAH. They asked the FOP travel agent to change the account to a decrease. cost, the agent flatly refused
We booked a tour at one price, BUT they did not pay. And h / s several. hours the price fell by 5 thousand UAH. They asked the FOP travel agent to change the account to a decrease. cost, the agent flatly refused
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Answers • 29
What a score. Buy a tour from another travel agent, where it is cheaper.
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answered 4 years ago
The agent was out of luck. Now he will not book tours without prepayment. Even for very regular tourists. The operator fixes the price for the agent at the time of booking. Moreover, after confirming the hotel, it is no longer possible to skip the payment without a fine. Tomorrow I will show this thread to all my managers. To not relax. "The only thing you can do without money is debt" - Heinz Schenk
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answered 4 years ago
Booked - is it a contract? What is the liability for canceling a booking? If there is no contract and responsibility, you can refuse and buy cheaper elsewhere. And this travel agent is not obliged to give you a discount.
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answered 4 years ago
Everything is correct. Booked - signed a contract. 100% payment at the conclusion of the contract is optional. And if the travel agent is familiar, the money can then be agreed to give a ride. The main thing is that the travel agent has already made a reservation in the operator's database and it is impossible to cancel it without penalties. What if the price went up instead of down? What then?
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answered 4 years ago
Svetysa means your tour agent did not have time to make a booking.
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answered 4 years ago
ollennka said everything correctly. Carefully read the terms of the contract (if it was concluded). Since if a fine is provided for refusing to purchase a tour after booking a hotel, the travel agent has every reason to recover it from you through the courts.
In general, I have never heard of such a thing for TA to make a reservation without making an advance payment (maybe there was no reservation. And they are trying to divorce you?)
In general, I have never heard of such a thing for TA to make a reservation without making an advance payment (maybe there was no reservation. And they are trying to divorce you?)
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answered 4 years ago
Dear. Of course, I’m not a travel agent, but for many years I’ve been booking through one person (we are very close friends, but as far as work is concerned, there are no special concessions, except if something happens and it can be decided in my favor, then they do it). So we had something that was already booked, an advance payment was made (and before the pandemic, I always booked well in advance) and if the price specifically fell (it happened a couple of times), we quietly rebooked without fines and there were no problems. Here a lot depends on the travel agent himself and his willingness to communicate with the TO office. If there is more than a month left before the tour, then everything is decided! Checked on myself.
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answered 4 years ago
All the nuances with fluctuations in the cost of the tour, the procedure for payment, must be spelled out in the contract between the travel agent and the client. This is a legal document on the basis of which both the TA and the client can sue. I don't know if there is a contract at all.
If the "booking" went through "according to the terms", without concluding an agreement, then the client, of course, may not pay anything, but TA - hit / will be fined from TO if the booking was made.
As already mentioned above, a normal TA does not book without making a deposit.
Maintenance is not always conducted to reduce the cost. because it's their profit :-(
If the "booking" went through "according to the terms", without concluding an agreement, then the client, of course, may not pay anything, but TA - hit / will be fined from TO if the booking was made.
As already mentioned above, a normal TA does not book without making a deposit.
Maintenance is not always conducted to reduce the cost. because it's their profit :-(
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answered 4 years ago
Of course, I didn’t read the new contracts (corrected after everything that happened), I won’t say that they added more now. But earlier there was a scale with the conditions for terminating the contract, depending on the period. It was like for us that a tour booked in January with Pegasus for June to Turkey for 3200 ye appeared in March with Tui on the same conditions (departure a day earlier) for 2600. And the same tour was at the annex for 2800, but we Anex was not considered due to a 100% fine in case .... And the possibility of replacing a tourist without fines, but you never know what can happen in this life (therefore, of course, the contract must be carefully studied before signing). Joins (although I didn’t consider them), but in the contract there was a clause that can be drawn to any situation and pull off a fine, that if the tour falls on the hot season, then fines according to paragraph ..... So in this case you need look at the contract (if it was signed) Well, then we rebooked at the thuja, Pegasus was closed without fines. The money was returned without problems.
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answered 4 years ago
I no longer use useless travel agents. Everything is booked online.
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answered 4 years ago
Moreover, when booking online, no one would have such nuances, with reservations, dissatisfaction and unnecessary hassle. I saw the lowest price and bought it. Scammed at the price - the problem is exclusively the buyer. Agents have outlived their usefulness.
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answered 4 years ago
THANK YOU VERY MUCH FOR PARTICIPATION IN THE SOLUTION OF THE ISSUE, THE TOUR WAS REDUCED TO US !!! The travel agent was to blame for getting hit on the head by the tour operator, that she made a reservation without money and received a confirmation for the reservation. And in order not to get a fine, she "knocked out" a good discount for us. There are 5 days left before departure.
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answered 4 years ago
dtanya2008 you set up a person who trusted you very much. This is a very bad move on your part. What you call a discount is 99% likely to have been deducted from the tour agent's salary. Because of people like you, then there is no trust in people.
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answered 4 years ago
TombArthur, when booking tours online, there is only one minus, the price is higher than that of good travel agencies. We can now check it on any of the tours :)
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answered 4 years ago
dtanya2008 The only fault of the travel agent is that she believed you as a tourist. You dtanya2008 are proud that you framed a person - you have a discount with a very bad smell
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answered 4 years ago
cgistalker, Vika284
We did not set anyone up, we did not know that she had booked herself. We didn't pay anything and didn't receive any documents. Therefore, you are Vika and you are Andrey in vain haite us. And since we did not pay and did not receive documents, then by law we had the right to ask for a revision of the price - this was answered by the tour operator who sells this tour. If you were in our place, you would also ask for a price review.
We did not set anyone up, we did not know that she had booked herself. We didn't pay anything and didn't receive any documents. Therefore, you are Vika and you are Andrey in vain haite us. And since we did not pay and did not receive documents, then by law we had the right to ask for a revision of the price - this was answered by the tour operator who sells this tour. If you were in our place, you would also ask for a price review.
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answered 4 years ago
dtanya2008 I just don't quite understand how the agent got your passport details for booking the tour? From your question, it seemed to me that you asked to book a tour, and then demanded a revision of the cost.
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answered 4 years ago
Strange travel agent, no contract, no money. With your components, full payment should have been made with a contract signed by both parties. Apparently an inexperienced employee got caught.
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answered 4 years ago
She booked herself
but what about your original question "We booked a tour at the same price, BUT they did not pay. And for several hours the price fell by 5 thousand UAH. They asked the FOP travel agent to change the invoice to a lower cost, the agent flatly refused"
dtanya2008 do not get confused in your answers, you just justify your actions. When you called the TO, you also said that "she booked it herself" or did you personally tell the truth "booked the tour"
From your original question, you can see that you personally agreed to book the tour, you personally tracked the tour to this hotel, and you personally asked to reduce the cost after seeing the price change
but what about your original question "We booked a tour at the same price, BUT they did not pay. And for several hours the price fell by 5 thousand UAH. They asked the FOP travel agent to change the invoice to a lower cost, the agent flatly refused"
dtanya2008 do not get confused in your answers, you just justify your actions. When you called the TO, you also said that "she booked it herself" or did you personally tell the truth "booked the tour"
From your original question, you can see that you personally agreed to book the tour, you personally tracked the tour to this hotel, and you personally asked to reduce the cost after seeing the price change
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answered 4 years ago
Either an old, well-known agent could have booked this way, which turned out to be very incorrect later, or there are some other details that were not mentioned
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answered 4 years ago
Vika284 There is a pre-booking - you give a passport and book without payment for a day, which is automatically canceled without payment, and there is a full reservation with subsequent payment and issuance of documents. We were sure that it was a pre-booking for a day without money, because. it was Sunday. Everything cleared up on Monday. The travel agent was not injured in any way and we remained friends. And I wish you Vika284 to be a little softer towards people and not to spoil your soul for nothing. Be healthy !
THEME IS CLOSED!!!!
THEME IS CLOSED!!!!
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answered 4 years ago
dtanya2008 you understand that if everything is really as you say and indeed there was no confirmed application in the operator’s system (after confirmation, recalculation is impossible), then the travel agency tried to cheat you for money in this way.
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answered 4 years ago
dtanya2008 our Ukrainian deputies and political technologists have a favorite phrase "change shoes in the air"
if you gave away your passport, i.e. the version "She booked herself" disappears
"There is a pre-booking - you give a passport and without payment it is booked for a day, which is automatically canceled without payment" - this does not exist
if you gave away your passport, i.e. the version "She booked herself" disappears
"There is a pre-booking - you give a passport and without payment it is booked for a day, which is automatically canceled without payment" - this does not exist
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answered 4 years ago
Vika284 Pre-booking for a day exists and if the payment for the tour has not occurred, then the pre-booking is automatically cancelled. It happens and any agent will tell you about it.
I closed the topic and I do not want to communicate with you anymore.
I closed the topic and I do not want to communicate with you anymore.
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answered 4 years ago
dtanya2008 read carefully with what an experienced TA answered above
"Now he will not book tours without prepayment. Even for very regular tourists. The operator fixes the price for the agent at the time of booking. Moreover, after confirming the hotel, it is no longer possible to skip the payment without a fine"
"The travel agent did not suffer in any way and we remained friends" how about what you wrote above "The travel agent was to blame for getting hit on the head by the tour operator" - sworn friends
"Now he will not book tours without prepayment. Even for very regular tourists. The operator fixes the price for the agent at the time of booking. Moreover, after confirming the hotel, it is no longer possible to skip the payment without a fine"
"The travel agent did not suffer in any way and we remained friends" how about what you wrote above "The travel agent was to blame for getting hit on the head by the tour operator" - sworn friends
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answered 4 years ago
