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How to return your money for refusing from Egypt? What is the deadline for returning them?
Tez tour canceled flights to Egypt, they canceled the tour and promised to return 100% /. Now the travel agency does not return the money to us, referring to the fact that the Tez tour did not list them and it is not known when they will transfer the money. They could not find another suitable tour for us and no money. other travel agencies offer great options, but we can’t pay them because. they don’t return the money to us. the vacation is ruined. I tried to talk with the manager that I am in a legal relationship with them, and not with the teztour. everything is useless. advise what to do? I really want to take my money and go somewhere to relax.
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Answers • 11
We also had to fly from Tez on February 15, they don’t return the money to us, they say that Tez does not return to anyone that we can pay for another tour of the same company with this money. There are no other options. Prices for Egypt have risen, other countries are more expensive. Tell me how to get money?
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answered 14 years ago
Due to the current situation in the Republic of Egypt, and the uncertainty in its development, the tour operator TEZ TOUR offers all tourists who have booked a tour to the Republic of Egypt to rebook a tour to any country offered by TEZ TOUR on any date of arrival falling before 31.05.2011 d. The amount paid for the tour to the Republic of Egypt will be credited for the new tour in full.
Rebooking under these conditions is possible until the end of the working day on February 12, 2011 (17:00 Kyiv time).
In case of subsequent cancellation of the rebooked tour, incl. actual costs associated with the cancellation of the tour to the Republic of Egypt.
If the tourists accept our offers, the agency is obliged to conclude with the tourists an Additional Agreement No. 1 to the Contract for Tourist Services (an example of an Additional Agreement No. 1 is in the Appendix).
All refund applications for canceled applications and rebookings made after February 12, 2011 will be considered on an individual basis in accordance with the current legislation of Ukraine.
Rebooking under these conditions is possible until the end of the working day on February 12, 2011 (17:00 Kyiv time).
In case of subsequent cancellation of the rebooked tour, incl. actual costs associated with the cancellation of the tour to the Republic of Egypt.
If the tourists accept our offers, the agency is obliged to conclude with the tourists an Additional Agreement No. 1 to the Contract for Tourist Services (an example of an Additional Agreement No. 1 is in the Appendix).
All refund applications for canceled applications and rebookings made after February 12, 2011 will be considered on an individual basis in accordance with the current legislation of Ukraine.
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answered 14 years ago
MarSw! TEZ TOUR offers are stipulated in existing contracts or are these innovations, because. I see that it is necessary to conclude an Additional Agreement. It reminds of Additional Agreements to deposit agreements of banks. The question was how to return the money, and not save
money for maintenance.
money for maintenance.
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answered 14 years ago
This information was sent to the agencies on 31.01 or 1.02, I do not remember the exact date.
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½
answered 14 years ago
Now came the repeated information from TEZ TOUR of similar content.
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answered 14 years ago
For me, TEZ TOUR does not have a suitable rebooking! The vacation is so ruined, I just want my money back. My husband and I spent 24000 rubles. for two for trips to Egypt, for this amount I can’t fly anywhere together! I can’t have other options.
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answered 14 years ago
revisova! I see no other way out, how to carefully read the contract, where the failure to provide services should
be discharged - the fault of the agency, force majeure, etc. After all, they did not send you on vacation not according to your
fault, write an application for a refund, probably this
it won't be fast.
be discharged - the fault of the agency, force majeure, etc. After all, they did not send you on vacation not according to your
fault, write an application for a refund, probably this
it won't be fast.
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answered 14 years ago
TV channel "Russia" is looking for a hero for a television story. We need a tourist who could not go to Egypt or Thailand last year and tell us how he solved the problem with the travel company: did the tour operator return the money for the missing ticket or offer an alternative vacation option?
89266240995
89266240995
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answered 12 years ago
We booked a tour to Hurghada through Tez-Tour for 3 adults, paid an advance payment of 100%, 3 weeks before departure, circumstances changed dramatically, and we canceled the tour. Money returned 100% after 4 days. Thanks Tezu!
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answered 12 years ago
Good night, a similar situation from life experience is painted http://web-bizon.ru/blog/kak-my-v-egipet-ne-sletali/ here, we decided to do the same. Lawyers on our side
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answered 9 years ago