The hotel is very beautiful, but the service leaves much to be desired

Written: 1 march 2020
Travel time: 18 — 26 october 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 6.0
Cleanliness: 6.0
Food: 10.0
Amenities: 10.0
Rested in October 19.
I always choose hotels according to criteria:
1. Large green area.
2. Nice beach and entrance to the sea.
This is the most important thing for me. Next comes food, normal rooms, etc.
PROS:
1. The territory of the hotel is chic. Everything is green, beautiful, well-groomed, there is where to walk. The hotel is being watched. Leave the hotel - you can go to shopping centers, mini-markets, etc.
2. Food is normal. I am not choosy. There was always something to eat. Of course, there is no comparison with Turkey. But we didn't go hungry. Food for 4 with a minus on a 5-point scale. Every day there were some fruits, a lot of pomegranates. Ice cream (as for me, none). Lots of sweets. The choice of meat is always great (duck, rooster, chicken, chicken, veal, etc. ).

3. The sea is beautiful in principle. But no charm! The entrance to the sea is good. But when the tide is low, it's shallow. You need crocs or rubber slippers, a lot of stones. If you are a good swimmer, then after lunch, at low tide, swim straight from the shore, to the horizon (15 minutes on a mattress) and get on a big coma with white sand and emerald water! Unbelievably beautiful. Like in the Maldives.
4. The staff is good. There are good guys at the bar in the lobby. The bar on the beach is ok too. The restaurant does a really good job.
5. Number... Well, 4 with a minus. Old but spacious. The bathroom is normal and the shower is made of stone. There were no bathroom amenities.
6. Water park. Really cool slides right in the middle of the hotel. Very cool!
And now for the terrible:
These are Arabs! I was warned that there are a lot of them... But I did not think that there were SO MANY of them in the HOTEL! And the whole horror is that they are very noisy, loud, their children climb with their feet on the table, on the sofa in the forehead, they are absolutely shameless... The restaurant is just a nightmare! They eat with their hands, everything falls from the mouth onto the table, a lot of crumbs and food around them, the children are sitting ON THE TABLE!! ! It was horror! On the 3rd day we learned about a mini-restaurant purely for Europeans. Arabs were not allowed there. But there is much less food.
In the lobby - where the main time spent by tourists in the evenings - TERRIBLY DIRTY SOFAS. Black armrests, greasy. . . Crumbs, food. . . Terrible! Arab children can easily come up to your table and walk on it with their feet. . . It was terrible!
On the hills - there are a million of them! And they all swim in the pool in their dirty black "robes", they make a lot of noise, scream... It was terrible. Once we went down the hill, and on our sunbeds where things and towels lay - the Arabs stupidly sat down in their wet clothes... And in general, without sadness, do not excuse me, nothing...
The only salvation from them was the sea. There were the least of them.
Arabs in the hotel - about 60-65%. Can you imagine what it was?
TERRIBLE! They really spoiled the whole rest and impressions of the hotel (((

And further. There is a mini zoo on site. But this is one name. This is a concentration camp for unfortunate animals. Tiny cells! Without movement ((without the right to choose (((a huge peacock with a tail was sitting in a cage about 1 * 1 meter. Just awful! Tail folded 2 times (((
People with children, like a stupid herd, walked and knocked on the cages, teased the monkeys, took pictures and no one even went and made a remark to the manager about the terrible keeping of these animals (((
All this really spoiled the impression of the hotel.
Hawaii messed up. Previously, it was better and a reference point for Europeans, not Arabs.
We need to change the general manager and make the service better. And of course to separate Arabs and Europeans. Vacationing together is hell. We are so different. . .
Translated automatically from Russian. View original