Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
We went with a company to celebrate the birthday of a friend, and this saved the whole situation. Our positive and mood for a great celebration. We arrived early in the morning and, of course, we were not settled, but they didn’t even feed us... saying that there were no bracelets, no food, water and coffee for us. It's my first time to be honest. Always, as soon as we arrived, we immediately went to eat, without even giving documents, and then already registration and settlement, but in this hotel everything was not like everywhere else. We were hungry and tired, even though we went for a walk around the territory and it turned out that there was not a single free sunbed ANYWHERE, all the pools were getting cold and people simply didn’t even climb into them.
When we were finally settled, we saw old rooms, water was flowing from the ceiling, mold in the bathroom, broken old plumbing, dirty towels and beds, which had not been changed even once for 8 days... Beach towels also had to be dirty every day to carry with you in your bag, as there is no system for exchanging them for cards in this hotel either. The food is the same every day, there is no variety on the days as in other hotels (a day of Italian, French, Egyptian... cuisine). Seafood, of course, was also not at all. There was one restaurant where you had to stand in line until a table was free to eat and the same line for clean plates to get food. Napkins, toothpicks, salt, pepper, sugar - also not, even at the request of this was not given.
The entire staff is dirty, no one knows anything and decides nothing. It makes no sense to call the reception at all - they simply don’t pick up the phone and, of course, they won’t provide help either. Personal appeal to them was also not very effective. Fortunately, we met the hotel manager, who explained to us that there is such a host and nothing will change, unfortunately. I would never recommend this chain to anyone. Even if they deliver for free, refuse. Worse Zatoka in Ukraine.
When we were finally settled, we saw old rooms, water was flowing from the ceiling, mold in the bathroom, broken old plumbing, dirty towels and beds, which had not been changed even once for 8 days... Beach towels also had to be dirty every day to carry with you in your bag, as there is no system for exchanging them for cards in this hotel either. The food is the same every day, there is no variety on the days as in other hotels (a day of Italian, French, Egyptian... cuisine). Seafood, of course, was also not at all. There was one restaurant where you had to stand in line until a table was free to eat and the same line for clean plates to get food. Napkins, toothpicks, salt, pepper, sugar - also not, even at the request of this was not given.
The entire staff is dirty, no one knows anything and decides nothing. It makes no sense to call the reception at all - they simply don’t pick up the phone and, of course, they won’t provide help either. Personal appeal to them was also not very effective. Fortunately, we met the hotel manager, who explained to us that there is such a host and nothing will change, unfortunately. I would never recommend this chain to anyone. Even if they deliver for free, refuse. Worse Zatoka in Ukraine.
Translated automatically from Russian. View original
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