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Due to a misunderstanding, we paid for the wrong hotel, can the travel agency refuse to rebook us to another hotel? The dates and flight are the same, only a different hotel, which is more expensive. Departure in two weeks
Due to a misunderstanding, we paid for the wrong hotel, can the travel agency refuse to rebook us to another hotel? The dates and flight are the same, only a different hotel, which is more expensive. Departure in two weeks
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Answers • 11
Can't you tell the travel agency?
what does misunderstanding mean?
have chosen themselves.
just changed their mind and decided to fly to another hotel? so why not immediately resolve the issue with TA?
what does misunderstanding mean?
have chosen themselves.
just changed their mind and decided to fly to another hotel? so why not immediately resolve the issue with TA?
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answered 8 years ago
of course they found out in the travel agency, but they are silent and dragging out, they don’t really answer anything. They didn’t change their minds !!! But initially they applied for another hotel, the husband took the money, and they sold him the hotel, which I just refused! I don’t see the point in finding out who is right and wrong, I don’t see the point, I want to know what is the problem of rebooking ??? I need money, I want another hotel, moreover, it is also more expensive. Cancellation of the reservation is free of charge, the question arises what are the difficulties and whether the actions of the travel agency are legal!?!??
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answered 8 years ago
Which tour operator?
Pretty strange situation.
The tour operator in such a situation always goes to meet ... especially since the dates are the same ... the flight is the same. Changing the hotel is not a problem (unless, of course, it is in the stop).
From now on, choose your TA carefully. (Do you buy vouchers in a store, and not in an agency?) Do you have a contract in your hands?
And my husband did not have any questions ... about the cost? Have you paid full price for the tour? or advance? Was there confirmation?
If you are sure that the cancellation is free of charge, cancel and make a new booking.
Pretty strange situation.
The tour operator in such a situation always goes to meet ... especially since the dates are the same ... the flight is the same. Changing the hotel is not a problem (unless, of course, it is in the stop).
From now on, choose your TA carefully. (Do you buy vouchers in a store, and not in an agency?) Do you have a contract in your hands?
And my husband did not have any questions ... about the cost? Have you paid full price for the tour? or advance? Was there confirmation?
If you are sure that the cancellation is free of charge, cancel and make a new booking.
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answered 8 years ago
Tour operator Anex tour, bought in Aloha.
The hotel is not on the foot, learned.
Paid full price as usual...
We have an agreement.
My husband had questions, but he was told that the action was...
They themselves are also to blame, of course, but they were in a hurry, gave the money, grabbed the papers and ran ...
It's a shame, this is our honeymoon trip...
The hotel is not on the foot, learned.
Paid full price as usual...
We have an agreement.
My husband had questions, but he was told that the action was...
They themselves are also to blame, of course, but they were in a hurry, gave the money, grabbed the papers and ran ...
It's a shame, this is our honeymoon trip...
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answered 8 years ago
We don’t have any tickets or vouchers on hand now, and we didn’t get a call about confirming the hotel .. So I don’t understand what the problem is to change the hotel ?!
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answered 8 years ago
Weird. Contact Anex tour and explain the situation if the travel agency does not want to resolve the issue.
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answered 8 years ago
In Aloha they say that they call Anex all day, answer "Wait"
Just what are you waiting for?
They asked for a phone number, it was not specified in the contract, they did not give. I'll try to find it on the internet tomorrow.
Just what are you waiting for?
They asked for a phone number, it was not specified in the contract, they did not give. I'll try to find it on the internet tomorrow.
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answered 8 years ago
Wait...don't be nervous. Anex contacts are not a problem to find. Most likely you have come across incompetent managers. Wait for an official response from the operator
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answered 8 years ago
The operator most often changes the hotel, but already at the cost of online at the time of the change.
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answered 8 years ago
you will be lucky if you fly away from Aloha
managers pull because they are not competent, just to sell
Our friends were almost thrown by their director for the entire amount of the tour, which was transferred to her card
On TV, even in the news, this Aloha was called
managers pull because they are not competent, just to sell
Our friends were almost thrown by their director for the entire amount of the tour, which was transferred to her card
On TV, even in the news, this Aloha was called
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answered 7 years ago