Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
3.0
Cleanliness:
3.0
Food:
5.0
Amenities:
6.0
I read the reviews and wonder - why so much enthusiasm?
From my sad experience I will tell you the following:
I have been vacationing in the Dominican Republic every year for 9-10 years, since it takes only about 4 hours to fly from the east coast of the USA. I rested in different hotels, I got to this hotel because I booked it hastily without reading the reviews. Such a "service" as in this hotel, did not have anywhere else.
Even though according to the hotel policy the rooms for check-in must be ready by 3 o'clock, I got the room at 4:15.
Room 1253 in Patio 4 on the 2nd floor:
The air conditioner does not work, it blows warm air
Early 90s TV with a blurry hazy picture
One working, but very loose outlet for charging the phone
I called Guest Service. Supervisor Marino promised to send a technician to fix the air conditioner.
The master came, twirled, left. Said something needed to be replaced. The night passed in a breeze. The ceiling fan doesn't help.
The next day he called again. They promised to do it. Returned to room before dinner. The room is hot. Called again. The master has arrived. Speaks only Spanish. Didn't do anything. The second night went no better than the first.
On the third day after lunch, they finally transferred to room 2201 Patio 5.
Upon entering, I immediately felt that the room was hot. They explained that the air conditioner (AC) was turned off and it was just turned on. It takes an hour and a half or two to cool the room. I returned to my room after dinner and the show. AC is noisy, stuffy in the room. Called. They said that the master had already finished the work for today. The next day, after dinner, the master came and said that they could not do anything yet.
The next day, they transferred to room 4214 Patio 10, which, among other shortcomings - there was no shampoo, the TV showed everything in pink, there was no towel for the legs, one of the two sconces worked, but for some reason it illuminated the wall and it was impossible to read, the balcony door with the mesh broken and didn't close, giving access to mosquitoes, also the air conditioning didn't work.
After useless conversations with managers Louis and Mekler, I wrote to the agency. Only at the end of the 6th day, after repeated correspondence and calls to the hotel from the agency, I was finally given room 4205 with a working air conditioner and a normal smart TV, where I stayed for the remaining 4 days.
On my request for compensation for the inconvenience caused and ruined vacation, the hotel manager Rafael Beras offered me a free dinner and a bottle of wine (this is in a hotel where EVERYTHING is already included). I can't call it anything other than a mockery.
The furniture in the rooms is old, worn out, the mattresses are hard, the pillows are "thin". The rooms are cleaned irregularly. Free internet is of very dubious quality, only 15 minutes a day. Safe in the room - $4 per day, although there is no mention of paying for a safe anywhere in the advertisement.
During the day, you are constantly bothered by offers to buy excursions, cigars, coconut and all sorts of rubbish. There is loud music on the beach during the day, which makes it impossible to just relax in silence and enjoy the sound of the ocean. This is especially inconvenient for those who come with small children. The pool is clean enough but open from 8am to 6pm.
The food in the buffet restaurant is quite monotonous. No seafood options. In the existing 3 restaurants, you need to sign up a few days in advance from 9 am to noon. Service in restaurants is very long (after an hour and a half of dinner, I left without waiting for dessert)
Alcohol is cheap, cocktails are all too sweet.
There are plenty of sunbeds and shade on the beach. There are a lot of algae on the shore and in the water, which is why the water is cloudy (sorry I can’t attach a photo). If you walk along the shore for 250 meters to the beach of another hotel, you can enjoy the clear water and the absence of algae in the water and on the shore. The administration of this hotel did not stint on a special mesh that does not let algae through.
It should be noted that the territory of the hotel is very well-groomed, there is a lot of greenery, flamingos and peacocks are walking around. Exotic. But to rest you still need to return to your room. And here unpleasant surprises await, with which the hotel management clearly does not want to fight.
I have seen several couples (from Russia) who have also complained about their numbers, but I think they have also been given sworn promises that have never been kept.
Nothing exotic, flamingos and peacocks can balance the lack of hot water or cool air in the room you sleep in, where the temperature is almost the same, and sometimes even higher than outside, with high humidity.
This hotel is in serious need of refurbishment and renovation. I would not give this hotel more than 2 stars.
(I'm surprised that on this site this hotel is assigned 5 stars)
Of course, I myself will not return to this hotel and strongly DO NOT RECOMMEND it to anyone, especially to you Russians who make such a long and tiring flight to Punta Cana. There are many other hotels (albeit a little more expensive), but it will not be wasted money.
Trust my experience.
From my sad experience I will tell you the following:
I have been vacationing in the Dominican Republic every year for 9-10 years, since it takes only about 4 hours to fly from the east coast of the USA. I rested in different hotels, I got to this hotel because I booked it hastily without reading the reviews. Such a "service" as in this hotel, did not have anywhere else.
Even though according to the hotel policy the rooms for check-in must be ready by 3 o'clock, I got the room at 4:15.
Room 1253 in Patio 4 on the 2nd floor:
The air conditioner does not work, it blows warm air
Early 90s TV with a blurry hazy picture
One working, but very loose outlet for charging the phone
I called Guest Service. Supervisor Marino promised to send a technician to fix the air conditioner.
The master came, twirled, left. Said something needed to be replaced. The night passed in a breeze. The ceiling fan doesn't help.
The next day he called again. They promised to do it. Returned to room before dinner. The room is hot. Called again. The master has arrived. Speaks only Spanish. Didn't do anything. The second night went no better than the first.
On the third day after lunch, they finally transferred to room 2201 Patio 5.
Upon entering, I immediately felt that the room was hot. They explained that the air conditioner (AC) was turned off and it was just turned on. It takes an hour and a half or two to cool the room. I returned to my room after dinner and the show. AC is noisy, stuffy in the room. Called. They said that the master had already finished the work for today. The next day, after dinner, the master came and said that they could not do anything yet.
The next day, they transferred to room 4214 Patio 10, which, among other shortcomings - there was no shampoo, the TV showed everything in pink, there was no towel for the legs, one of the two sconces worked, but for some reason it illuminated the wall and it was impossible to read, the balcony door with the mesh broken and didn't close, giving access to mosquitoes, also the air conditioning didn't work.
After useless conversations with managers Louis and Mekler, I wrote to the agency. Only at the end of the 6th day, after repeated correspondence and calls to the hotel from the agency, I was finally given room 4205 with a working air conditioner and a normal smart TV, where I stayed for the remaining 4 days.
On my request for compensation for the inconvenience caused and ruined vacation, the hotel manager Rafael Beras offered me a free dinner and a bottle of wine (this is in a hotel where EVERYTHING is already included). I can't call it anything other than a mockery.
The furniture in the rooms is old, worn out, the mattresses are hard, the pillows are "thin". The rooms are cleaned irregularly. Free internet is of very dubious quality, only 15 minutes a day. Safe in the room - $4 per day, although there is no mention of paying for a safe anywhere in the advertisement.
During the day, you are constantly bothered by offers to buy excursions, cigars, coconut and all sorts of rubbish. There is loud music on the beach during the day, which makes it impossible to just relax in silence and enjoy the sound of the ocean. This is especially inconvenient for those who come with small children. The pool is clean enough but open from 8am to 6pm.
The food in the buffet restaurant is quite monotonous. No seafood options. In the existing 3 restaurants, you need to sign up a few days in advance from 9 am to noon. Service in restaurants is very long (after an hour and a half of dinner, I left without waiting for dessert)
Alcohol is cheap, cocktails are all too sweet.
There are plenty of sunbeds and shade on the beach. There are a lot of algae on the shore and in the water, which is why the water is cloudy (sorry I can’t attach a photo). If you walk along the shore for 250 meters to the beach of another hotel, you can enjoy the clear water and the absence of algae in the water and on the shore. The administration of this hotel did not stint on a special mesh that does not let algae through.
It should be noted that the territory of the hotel is very well-groomed, there is a lot of greenery, flamingos and peacocks are walking around. Exotic. But to rest you still need to return to your room. And here unpleasant surprises await, with which the hotel management clearly does not want to fight.
I have seen several couples (from Russia) who have also complained about their numbers, but I think they have also been given sworn promises that have never been kept.
Nothing exotic, flamingos and peacocks can balance the lack of hot water or cool air in the room you sleep in, where the temperature is almost the same, and sometimes even higher than outside, with high humidity.
This hotel is in serious need of refurbishment and renovation. I would not give this hotel more than 2 stars.
(I'm surprised that on this site this hotel is assigned 5 stars)
Of course, I myself will not return to this hotel and strongly DO NOT RECOMMEND it to anyone, especially to you Russians who make such a long and tiring flight to Punta Cana. There are many other hotels (albeit a little more expensive), but it will not be wasted money.
Trust my experience.
Translated automatically from Russian. View original
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