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Problem with Booking.com fine
There was a problem with the cancellation of the reservation, a large fine - 680 euros, I tried everything to negotiate, it does not help. The credit card is blocked, yesterday the hotel tried to write off, but it did not work out. I thought about closing the account, but then I found out about the 30-day closing period to resolve issues. As I understand it, just such issues as the hotel's claim. Right? Should I close the account or will it only get worse? Is it possible that in these 30 days it will be easier for them to write off? Can the hotel somehow hold me accountable? Help, please, to understand.
Translated automatically from Russian. View original
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Answers • 5
Do not worry, the hotel cannot attract you anywhere, except for the desire to visit the hotel
Why are you closing a bank account if you can just inform the bank about the loss of the card (or theft) and you will be canceled the card you tried to pay through booking and a new card will be issued. Get a new account in booking and everything will be OK.
The usual story with booking when it is impossible to cancel a booking and fines block your cards. You are not the first person to do this.
Why are you closing a bank account if you can just inform the bank about the loss of the card (or theft) and you will be canceled the card you tried to pay through booking and a new card will be issued. Get a new account in booking and everything will be OK.
The usual story with booking when it is impossible to cancel a booking and fines block your cards. You are not the first person to do this.
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4.5
answered 5 years ago
Read here https://www.turpravda.com/it/question-55172.html great discussion and a lot of information about it.
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answered 5 years ago
I support Vika284's answer. The price of the issue is a couple of dollars (the price of the card) and from 3 to 15 days the production of a new one. Booking only knows the card number, not the account number.
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answered 5 years ago
Everyone did it.
I once booked a hotel in Lviv, chose an apartment in which "payment on the spot", but at the same time the reservation is irrevocable. Okay, okay. Immediately after booking, the organism from the apartment sent a letter with the details of the Privatbank card to which you need to make payment right now, otherwise the apartments are not guaranteed. I am in Poland, I have a card in zloty, if I pay from it when converting to hryvnia, I will lose 10 percent. Well, damn it, I specifically chose the option with "payment on the spot" in order to throw off the accumulated hryvnia in cash, and not spend currency. I write to Booking - 0 reactions.
Cancel booking on Booking - 100% penalty.
Well, I wrote the address to the body where it should go and blocked the card, at the same time deleted 2 of my other cards from Booking. In total, I had 3 cards on Booking.
Resumed cooperation with Booking only after a couple of months.
I once booked a hotel in Lviv, chose an apartment in which "payment on the spot", but at the same time the reservation is irrevocable. Okay, okay. Immediately after booking, the organism from the apartment sent a letter with the details of the Privatbank card to which you need to make payment right now, otherwise the apartments are not guaranteed. I am in Poland, I have a card in zloty, if I pay from it when converting to hryvnia, I will lose 10 percent. Well, damn it, I specifically chose the option with "payment on the spot" in order to throw off the accumulated hryvnia in cash, and not spend currency. I write to Booking - 0 reactions.
Cancel booking on Booking - 100% penalty.
Well, I wrote the address to the body where it should go and blocked the card, at the same time deleted 2 of my other cards from Booking. In total, I had 3 cards on Booking.
Resumed cooperation with Booking only after a couple of months.
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answered 5 years ago
