Раньше было лучше It used to be better

We are now resting in this hotel in a superior room. I want to start with the fact that at the entrance they mixed up the category of the room, for which, however, they immediately apologized with a bottle of wine. There are 2 people working at the reception - a girl and a guy. I think the girl knows her profession better. She is friendly and understands the first time. If you check in for more than 3 days, a spa is offered and a tour from the hotel (free) about this, I want to say, it’s better not to trust. Yesterday we tried to go to it, so the guide did not come at all, and after waiting for an hour and finally freezing, we left the collection point. Breakfast at the hotel is good, but it depends on the change of chefs. And this atones for the carelessness of the staff - beds were changed and the battery was broken. Although the staff went to meet us) the location of the hotel is very good and convenient.