Nice hotel but some complaints

Written: 18 december 2019
Travel time: 5 — 15 december 2019
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 9.0
Food: 6.0
Amenities: 9.0
Quick check-in, cleaning every day, change of towels and bathrobes, friendly staff with some exceptions, good procedures, the ability to change dinner for lunch at will with half board, fast internet.
Some rooms are cold despite the climate control, in the evenings there is an unpleasant smell in the pool, disgusting pillows, the restaurant has enough food every other time - sometimes good, sometimes just disgusting. You have to wait and remind about dry rations several times, and still forget.
On his birthday, not the slightest sign of attention was given, and a day later the manager congratulated another guest publicly in the restaurant. Imagine how hurt I felt at that moment. I would be upset if no one was congratulated, but such discrimination is very offensive and speaks of indifference to people's feelings.
Translated automatically from Russian. View original