Это не 4 звезды, а 3. It's not 4 stars, it's 3.

Hi all. Just returned from Cuba and decided to immediately write my review. Slightly deviating from the topic, we are not the first time in Cuba, and therefore there was something to compare with. Let me start by saying that this year we are not the only ones who have noticed a difference, both in service and in attitudes towards our tourists. Everyone is just in shock. AND MY REVIEW IS NOT THE LAST.
They settled us in the main building, on the second floor, and the room was two minutes from the ocean, which immediately pleased us. Knowing that Cubans love gifts, we brought chocolate from Russia and gave it away upon check-in, which played a big role in choosing a room. Cleaning always took place at 5 (because every day they left the maid all sorts of knick-knacks: hairpins, varnish, beads, etc. ). But everything else is a complete nightmare. I'll start with the beach. The beach is never cleaned, for two days algae can fall, which it regularly throws ashore. Regarding the sunbeds: they came at 8.00, everyone was busy, although it is written everywhere that the sunbeds should not be occupied. Towels are regularly stolen, both on the beach and by the pools. Keep an eye on the towels, otherwise leave a tidy sum there. With catamarans, the same story, huge queues, but even if you stood in this queue, it’s not a fact that they will give you one. My child, 8 years old, was generally driven off the catamaran and given to the Argentines. If you are not Spanish-speaking, then you are second class. I even had to swear. The same was true in the bar. Now about nutrition. I have not yet observed the worst food, only if in Egypt. If you are 40-45 minutes late for lunch, you literally remain hungry. They are reluctant to put meat, but at least eat vegetables (green tomatoes, cucumbers and bell peppers and that's all). There were shrimp twice, and once mussels, this is from the fact that we were there for 13 days. After two or three days, mangoes were given for dinner. From rotten pineapples they made fresh-vanyuk juice. Regarding the mini bar in the room, which was supposed to be filled every day with cola, fanta, beer - 2 cans of each, instead they gave only water. Our compatriots went swearing and they replenished the bar. I can write a lot more, but I don't want to write anymore. If you are going to this particular hotel, I can advise: buy a Spanish phrase book, chocolate and trinkets, maybe this will somehow brighten up your vacation. The hotel sucks. It's not 4 stars, it's 3.