Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
4.0
Cleanliness:
5.0
Food:
4.0
Amenities:
4.0
1. We hoped to enjoy our vacation in the “First Bay of the Celestial Empire” as the Chinese call Yalunvan Bay. The check-in was standard, at 02.00 am and the room was found without an escort. . .
2. The hotel is "average", and the territory is picturesque and surprisingly well-groomed.
3. Room stock "ten-year-old", plumbing equipment from the era of the last century, and the bathroom is in poor working condition.
4. Nutrition, with regards to breakfast, only baked goods, rice, sausages (if not soy), eggs are acceptable to us. Everything else, to put it mildly, is extremely specific. The food is the same every day.
More or less quality service after a persistent reminder. . .
5. And what I really didn’t like was the hotel guides. The guides assigned to us by the ANEX Tour travel agency, designed to help tourists, Christina from the Russian side and Ivan from the Chinese side, did not know or understand anything (although the Chinese, when there was no Russian presence, tried to help the guests in solving minor organizational issues). The negative came out on the first day. The meeting guide announced the breakfast schedule - from 7.00 to 10.30, but when visiting the restaurant at 10.10 it turned out that it was until 10.00. In response to an appeal to Kristina to explain the situation, they literally received the action of a theatrical miniature - a theatrical splash of hands and a monologue: "it means that he works until 10.00 in the off-season. " And the fact that people suffered a long flight and feel some discomfort (time difference between time zones) did not interest her. In addition, how to arrange a tour (in a very incorrect and intrusive form) and how much it costs, that's it! How to carry out excursions on our own, shopping, the schedule of public transport, where we can have a bite to eat near the hotel, remained a secret. It all boiled down to the fact that you need to use only the services of a tour company and no alternative !! ! Information was either suppressed or distorted. Even where is the stop of the electric car that runs from the hotel to the beach
(second line) and even then they didn’t voice it, the advice of the Russian guide was literally interpreted as follows: “ask there, by the pool, they will tell you!!! ” Moreover, communication (on the part of the guide) with Christina twice reached a clear aggressive form. This even pissed us off! The disrespect she showed not only to us, but also to other vacationers, is simply unacceptable. These episodes very revealingly characterize the hotel guide, in particular Christina, and his participation and assistance in the rest of tourists.
2. The hotel is "average", and the territory is picturesque and surprisingly well-groomed.
3. Room stock "ten-year-old", plumbing equipment from the era of the last century, and the bathroom is in poor working condition.
4. Nutrition, with regards to breakfast, only baked goods, rice, sausages (if not soy), eggs are acceptable to us. Everything else, to put it mildly, is extremely specific. The food is the same every day.
More or less quality service after a persistent reminder. . .
5. And what I really didn’t like was the hotel guides. The guides assigned to us by the ANEX Tour travel agency, designed to help tourists, Christina from the Russian side and Ivan from the Chinese side, did not know or understand anything (although the Chinese, when there was no Russian presence, tried to help the guests in solving minor organizational issues). The negative came out on the first day. The meeting guide announced the breakfast schedule - from 7.00 to 10.30, but when visiting the restaurant at 10.10 it turned out that it was until 10.00. In response to an appeal to Kristina to explain the situation, they literally received the action of a theatrical miniature - a theatrical splash of hands and a monologue: "it means that he works until 10.00 in the off-season. " And the fact that people suffered a long flight and feel some discomfort (time difference between time zones) did not interest her. In addition, how to arrange a tour (in a very incorrect and intrusive form) and how much it costs, that's it! How to carry out excursions on our own, shopping, the schedule of public transport, where we can have a bite to eat near the hotel, remained a secret. It all boiled down to the fact that you need to use only the services of a tour company and no alternative !! ! Information was either suppressed or distorted. Even where is the stop of the electric car that runs from the hotel to the beach
(second line) and even then they didn’t voice it, the advice of the Russian guide was literally interpreted as follows: “ask there, by the pool, they will tell you!!! ” Moreover, communication (on the part of the guide) with Christina twice reached a clear aggressive form. This even pissed us off! The disrespect she showed not only to us, but also to other vacationers, is simply unacceptable. These episodes very revealingly characterize the hotel guide, in particular Christina, and his participation and assistance in the rest of tourists.
Translated automatically from Russian. View original
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