The most terrible hotel. This is the bottom. This is the bottom. There is no customer service at the Madara Hotel. I am an experienced traveler and have been to different hotels. But Madara simply shocked me with his “bestial” attitude towards the guests. I'm telling you what happened. My family and I decided to relax at the Madara Hotel in September 2024.
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The most terrible hotel. This is the bottom. This is the bottom. There is no customer service at the Madara Hotel. I am an experienced traveler and have been to different hotels. But Madara simply shocked me with his “bestial” attitude towards the guests. I'm telling you what happened. My family and I decided to relax at the Madara Hotel in September 2024. We arrived at the hotel at 6 o'clock in the morning. We spent a day on the road. We didn’t sleep or eat for days. We went by bus to the hotel. We arrived hungry and tired. At the reception we were told that check-in is at 14.00. We will receive the keys to the room at 14.00. OK. We agree that the rooms are still occupied and we understand that no one will check in at 6 am.
But you can put bracelets on your guests’ hands and at least feed them? No you can't!! ! We were denied this. They didn't give me any bracelets either. It’s such redneckness to simply refuse to feed the guests. Do you feel sorry for plates of food? We received the bracelets only at 14.00. But at 14.00 the restaurant was already closed since lunch was from 12.00 to 14.00. And this means that when we were given bracelets at 14.
At 00 the restaurant doors slammed shut and we were hungry again for dinner. Dinner at 18.00. I simply have no words.
I am writing a review to the owners of the Madara Hotel, you are rednecks! ! In total, from 6 am to 6 pm, a total of 12 hours, we sat hungry at the Madara Hotel. Despite the fact that the restaurant is full of food and they simply throw it away because they cannot finish it. We weren't checked into our room until 2 p. m. We were not fed until 18.00. What should tired hotel guests do all this time? Go to the sea! But it is impossible to get to the sea. Because the gate in the backyard of the hotel that leads to the sea is closed. It's on a combination lock. The lock can only be opened using the number card. We don't have this card because we haven't been settled yet. This is complete trash! I have no other words.
As a result, we sat like homeless “bums” in the hotel lobby. We were hungry and tired, waiting for check-in. I have nothing against the hotel's rules of checking in guests at 14.00. Is it possible to feed people and give them the opportunity to go to the sea? No, you can't.
But that's not all. The most unpleasant thing awaited us ahead. After checking into the Madara Hotel, we went to bed.
At night we woke up from the fact that in the next room someone was having sex and moaning throughout the hotel. We made a remark to these people. To which we received obscene language from them. They fuck loudly and we should all listen to it. The next night they left and the “cheerful Germans” settled in the next room.
They drank in the bar and then at 23.00 they came into the room and laughed all night so that we could not sleep. When we wanted to reprimand these people, they simply did not open the door for us. And then the Germans ran to inform the hotel administration on us. Why are we breaking into their room? They don't let us sleep and come to complain about us. Real German snitching is in action.
They would try to yell at the entire hotel in Germany. I would see what fine they would get. But in Bulgaria anything is possible.
Why do the owners of the Madara Hotel not show guests the rules of behavior at the hotel upon entry? The rules should state that making noise in the room at night is prohibited. Laughing, farting, yelling, talking loudly, etc. and waking up other people is prohibited. If you do this, the hotel will evict you without refund. Where are these rules? Why aren't there any? Why did I pay money and can’t sleep peacefully in my room?
But you can put bracelets on your guests’ hands and at least feed them? No you can't!! ! We were denied this. They didn't give me any bracelets either. It’s such redneckness to simply refuse to feed the guests. Do you feel sorry for plates of food? We received the bracelets only at 14.00. But at 14.00 the restaurant was already closed since lunch was from 12.00 to 14.00. And this means that when we were given bracelets at 14.
At 00 the restaurant doors slammed shut and we were hungry again for dinner. Dinner at 18.00. I simply have no words.
I am writing a review to the owners of the Madara Hotel, you are rednecks! ! In total, from 6 am to 6 pm, a total of 12 hours, we sat hungry at the Madara Hotel. Despite the fact that the restaurant is full of food and they simply throw it away because they cannot finish it. We weren't checked into our room until 2 p. m. We were not fed until 18.00. What should tired hotel guests do all this time? Go to the sea! But it is impossible to get to the sea. Because the gate in the backyard of the hotel that leads to the sea is closed. It's on a combination lock. The lock can only be opened using the number card. We don't have this card because we haven't been settled yet. This is complete trash! I have no other words.
As a result, we sat like homeless “bums” in the hotel lobby. We were hungry and tired, waiting for check-in. I have nothing against the hotel's rules of checking in guests at 14.00. Is it possible to feed people and give them the opportunity to go to the sea? No, you can't.
But that's not all. The most unpleasant thing awaited us ahead. After checking into the Madara Hotel, we went to bed.
At night we woke up from the fact that in the next room someone was having sex and moaning throughout the hotel. We made a remark to these people. To which we received obscene language from them. They fuck loudly and we should all listen to it. The next night they left and the “cheerful Germans” settled in the next room.
They drank in the bar and then at 23.00 they came into the room and laughed all night so that we could not sleep. When we wanted to reprimand these people, they simply did not open the door for us. And then the Germans ran to inform the hotel administration on us. Why are we breaking into their room? They don't let us sleep and come to complain about us. Real German snitching is in action.
They would try to yell at the entire hotel in Germany. I would see what fine they would get. But in Bulgaria anything is possible.
Why do the owners of the Madara Hotel not show guests the rules of behavior at the hotel upon entry? The rules should state that making noise in the room at night is prohibited. Laughing, farting, yelling, talking loudly, etc. and waking up other people is prohibited. If you do this, the hotel will evict you without refund. Where are these rules? Why aren't there any? Why did I pay money and can’t sleep peacefully in my room?
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Rested in this hotel in June 2024. Check-in took place immediately, as we arrived around 7 p. m. p. m. The room was clean, the shower was free of mold. The towels are white, the bed is clean. I liked the good sound insulation, the windows and the balcony overlooked the pool, where it was always crowded and noisy, thanks to the high-quality windows, there was no noise in the room.
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Rested in this hotel in June 2024. Check-in took place immediately, as we arrived around 7 p. m. p. m. The room was clean, the shower was free of mold. The towels are white, the bed is clean. I liked the good sound insulation, the windows and the balcony overlooked the pool, where it was always crowded and noisy, thanks to the high-quality windows, there was no noise in the room. The air conditioner worked perfectly: it was quiet and easy to adjust the temperature that suited us. The only thing is that I would like better cleaning during the stay. Garbage was taken out, but the sand was not swept away in time. The food was excellent, everyone found something for themselves. I do not understand those who write that it was monotonous, the choice is sufficient and quite large, both fish and meat and a large number of vegetables, I was surprised by the wide variety of high-quality and tasty cheeses! Great respect! Ice cream is a great delicacy and joy for both children and adults! The snack pizza and fries were pretty good too!
So the food is quite at a high level! The hotel itself is small, but the territory is well-kept, a good pool! Yes, walking to the sea for 15-20 minutes with a child, but after their breakfasts, lunches and dinners, walks are only beneficial. The sea is clean, without jellyfish and a lot of algae. I hope we will come back again! Thank you for a wonderful vacation!
So the food is quite at a high level! The hotel itself is small, but the territory is well-kept, a good pool! Yes, walking to the sea for 15-20 minutes with a child, but after their breakfasts, lunches and dinners, walks are only beneficial. The sea is clean, without jellyfish and a lot of algae. I hope we will come back again! Thank you for a wonderful vacation!
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The hotel is far from 4 stars. The room was not very clean, there was mold on the walls in the toilet, the carpet in the room was dirty, there was dust on the shelves and water glasses all stained (obviously not the first freshness). When we asked to clean the room, they just took out the trash and casually threw towels on the washbasin, such cleaning was once in a whole week.
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The hotel is far from 4 stars. The room was not very clean, there was mold on the walls in the toilet, the carpet in the room was dirty, there was dust on the shelves and water glasses all stained (obviously not the first freshness). When we asked to clean the room, they just took out the trash and casually threw towels on the washbasin, such cleaning was once in a whole week. The food is monotonous and not tasty, semi-finished products from the store. Alcohol doesn't taste good either. In the last days of rest, even soft drinks were diluted with water. The location is as terrible as possible, up and down the roads, then up the stairs. The icing on the cake is that there is no Wi-Fi in the room)) you can buy it, only for a separate payment.
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Dear readers, I want to say right away that my review has not been paid for by anyone, unlike many reviews about this hotel. All the veracity of my review is confirmed by photographs. Even before arriving here, they spoiled the mood by not confirming the reservation, although everything was paid for 7 months earlier, after long negotiations, they still agreed.
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Dear readers, I want to say right away that my review has not been paid for by anyone, unlike many reviews about this hotel. All the veracity of my review is confirmed by photographs. Even before arriving here, they spoiled the mood by not confirming the reservation, although everything was paid for 7 months earlier, after long negotiations, they still agreed. We were given two cards from the front door. One was broken and didn't work and had to be replaced. After 5 minutes, I again had to go to the reception, between the connection of the shower hose and the faucet, water flowed in a large stream, half flowed onto the floor. An old bespectacled worker with an angry face told us, you don't have to wait for anyone to come and do it. I wasn't going to wait for anyone, it wasn't my water flowing on the floor. Apparently the renovation did not touch the faucets and the toilet. The cheapest faucets are so worn out that the chrome coating has come off in places. see photo old toilet bowl constantly flowing. There is no bath. Cleaning in the room is superficial on the carpet there are stains of different colors, see photo. There is no ventilation in the room, although there is a ventilation grill, but it is not connected anywhere, just a props, so it is stuffy in the morning. The air conditioner is very weak. I advise you to keep one card inserted all the time only then it will somehow cool the room. The highlight of the room is a 30-year-old TV, proudly standing in the middle of the table and covering the entire mirror, see photo. There are no Russian channels. The quality of others is so terrible that it reminds me of my childhood. My advice to the hotel management. If you feel so sorry for the money to buy new TVs, you better not disgrace yourself and remove these from the numbers. Blankets worn to nothing are all in spools and holes are already forming, see photo. View from room 108 DIRECTLY on the GARBAGE see photo. They are taken several times a day, sometimes early in the morning and in the evening you can hear the clanging of containers. Very often, buses create traffic jams and then everyone starts honking, dust and exhaust gases rise into the air. There are no tables on the balcony. The soundproofing is not bad, but that didn't stop drunk Germans from waking us up at night. The food could be rated 5, but the sweets only look delicious. I came across a cake with a persistent taste of a chemical filler. Many of them resemble oriental sweets, but in reality they are just a pathetic imitation. . The description of the hotel has a pool bar. Must have fruit and ice cream. For 7 days they were only once. There is always something wrong in this hotel in the dining room there are not enough tall glasses from the faucet instead of beer there is persistent foam, instead of cool red wine wine is poured at the temperature of tea, coffee machines break down. Half of the lamps are lit in the corridor. You have to look for your room in the dark. Even in the chic hall, only 2 lamps worked out of the set. See photo In the evenings, the hotel is a black hole. There is no pool lighting, the lighting of the paths is turned off. In all respects, this is a 3 star hotel. Even a certificate hangs on the wall stating that it corresponds to the 3-star category. The good work of the staff can be called a plus.
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Hello. September 19 returned from Bulgaria. We stayed at Madara Hotel. I’ll start point by point, but please read to the end, although there may be a lot, I will evaluate according to a 5-point system: 1. FIRST IMPRESSION. 1.1 The building of the hotel is 6-storey, well-maintained with the original design of the entrance with white stones and green spaces.
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Hello. September 19 returned from Bulgaria. We stayed at Madara Hotel. I’ll start point by point, but please read to the end, although there may be a lot, I will evaluate according to a 5-point system:
1. FIRST IMPRESSION.
1.1 The building of the hotel is 6-storey, well-maintained with the original design of the entrance with white stones and green spaces. The building itself is rather simple, without sophistication - 4 POINTS
1.2 HALL. The hall is spacious, wide, bright, there are many sofas and armchairs for conversations and waiting. - 4 POINTS
1.3 WIFI. The hotel has free and paid WI-FI Free works only in the lobby, quite fast if no more than 10 people use it. If there are more users, it is almost impossible to log in, and if you miraculously log in, then with a frequency of 5-10 minutes - it knocks out. Paid high-speed WI-FI, no problem, cost 5 lev per day. - 4 POINTS
2. NUMBER.
2.1 SETTLEMENT. In the settlement card, it was indicated that we were supposed to have a room on the 6th floor with a sea view. In fact, we were settled on the second floor, 2 meters from the main entrance. When we contacted the administration, we were told that there were no other rooms. Yes, the hotel is full enough, but there were free rooms, in particular, the rooms to the right and left of us were periodically empty.
2.2 DIRECTLY NUMBER. The number is like a long hole, and regardless of the standard number to the apartment numbers, it is just a longer or less long hole. I will describe the room standard "improved"))): opening the door, you find yourself in a narrow corridor, 1 meter wide and 2.5 meters long. On the right is the bathroom. Let's go to the bathroom. Width 1.5m. On the left is the toilet. If your height is more than 190 cm, then your knees practically rest against the wall, you need to sit straight))). Directly opposite the entrance is a washbasin - normal. On the right is a tight cabin, only without doors, they are not provided, just a half-closed protective wall. When you swim, no matter how close you are to the wall and the shower, water splashes all over the bathroom, respectively, the floor is constantly wet - it’s not surprising to kill yourself, even considering that the jets from the shower spray in different directions, and not in one direction. Let's finally leave the toilet and go into the room, or little room))), that's more correct. Room width 2.5m, length 3.5m. The room is so narrow that only a bed can fit and a small passage remains. A TV (tube), for lack of space, was installed on the side of the bed on a shelf of a furniture wall. The furniture wall is not at all clear for whom it was made - not a single drawer either in it or in the bedside tables. Bed is normal. Pillows - bought the cheapest and probably even when the hotel was built - from holofiber, or something like that, everything is knocked down in lumps, it's terribly uncomfortable to sleep. Let's go out to the balcony. The balcony is narrow, well, respectively, like the room is 2.5 meters. Divisions between neighbors are purely symbolic. Do you want to climb, do you want to look into the room. But this, as it turned out, is not the worst thing. THERE IS NO SOUND INSULATION BETWEEN THE ROOMS. No soundproofing material was placed between the drywall (which the walls are made of), therefore, even if you just talk in a calm voice in the room, you can hear everything verbatim. Yes, I almost forgot))) THERE IS AN ADJACENT DOOR BETWEEN THE MODERN ROOMS))), thank God it is closed, but considering that it is made of some kind of prescarton, it is even worse than plasterboard walls, without sound insulation. The furniture itself, rather meager and poor in the room.
The room, as I already wrote, was a little to the right of the main entrance to the hotel. Buses arrived every 20-30 minutes during the day and every hour at night, bringing and picking up vacationers. At the same time, they do not have to turn off the engine. All the stench from exhaust gases instantly enters all rooms. The noise of people coming and going is simply unbearable. Almost opposite the main entrance is a trash can. Every day at 5 o'clock in the morning a garbage truck comes and rumbles containers. Well, I won't say anything about smells. In general, it was possible to live in a room with almost a permanently closed window. I put a well-deserved rating for the room - 1 POINT
3. SERVICE
3.1. ADMINISTRATION. Tightly frostbitten, sorry for the veracity. Everyone honestly looks into your eyes, smiles, and does what is convenient for them - the situation with the settlement has already been described. - 2 POINTS
3.2. CLEANING. We have not seen worse cleaning in any hotel (for the fifth time in Bulgaria). It is practically IMPOSSIBLE to drive a cleaning lady to do the cleaning. They only clean before new customers check in. A couple of times we found a cleaner and asked to clean. Cleaning consisted in the fact that they brought us new soap, towels, and replaced the ashtray - EVERYTHING. Not once in 7 days did they vacuum the carpet, never change the linen, never wash the floors anywhere. Even the chewing gum on the glass left by previous vacationers was not removed until the end of our vacation. Accordingly, the glasses are not at all clear when they were washed or changed. - 1 POINT
4. TERRITORY. The territory of the hotel is practically NO AT ALL, the fact that there are small pieces of greenery is well-groomed. A small puddle, in the form of a pool, about 50 square meters, which is claimed by an incomparable number of vacationers, looks sad. There is a small basketball court (about 40 square meters) and the same playground, a small scene for animators - AND THIS IS EVERYTHING. There is not much to roam around, I had to walk around other hotels. - 3 POINTS
5. FOOD. The food, in general, is not bad. Not very varied. The hotel very often uses secondary products in food. That is, today you did not eat pork, it was processed, rice was added, pepper was stuffed. They didn’t eat the sausage, they cut it into salads. Everything seems to be businesslike, but probably the conditions for storing products, from which secondary products are then made, are not always correct, because. I saw several vacationers who applied to the reception with poisoning. I thought it wouldn't affect us. I’ll note first for jokers and skeptics - my husband and I don’t drink))) We didn’t buy other products in stores, because the food was sufficient. However, on the last day, they got poisoned with something. - 4 POINTS
6. BEACH. The hotel does not have its own beach. It takes 10-15 minutes to walk to the nearest beach between other hotels. The beach is sandy, but cleanliness is not particularly monitored.
7. INFRASTRUCTURE. On the way to the beach from all sides there are stalls with everything you can, bars, clubs, supermarkets. But everything is very expensive there. We went to Varna ourselves on bus 409, ticket 3.5 lev, and found the cheapest KNAUF supermarket (we visited many, including Grand Mal, Piccadilly - nothing special, large areas, small assortment and expensive) - 4 POINTS
8. LOCATION OF THE HOTEL. The hotel is located 20 meters from the highway, respectively - very noisy, and of course, constant exhausts. There is another hotel next to Madara Hotel. Oddly enough, 80% of Russians and Ukrainians rest there. In the evening, the feeling that he was in the 80-90s in the USSR. The songs of Butyrka, the swan on the pond - the apogee, almost every evening - the anthem of the USSR, and - all this is karaoke)))) - 2 POINTS
RESULT: we were more tired and exhausted from vacation than at work, we arrived broken and upset. The hotel does not deserve 4 stars at all. Here and 3 with a very big stretch. The name PARK HOTEL is just some kind of mockery, because. there is no park there. If you want to have a good rest - I DO NOT RECOMMEND HOTEL MADAR.
1. FIRST IMPRESSION.
1.1 The building of the hotel is 6-storey, well-maintained with the original design of the entrance with white stones and green spaces. The building itself is rather simple, without sophistication - 4 POINTS
1.2 HALL. The hall is spacious, wide, bright, there are many sofas and armchairs for conversations and waiting. - 4 POINTS
1.3 WIFI. The hotel has free and paid WI-FI Free works only in the lobby, quite fast if no more than 10 people use it. If there are more users, it is almost impossible to log in, and if you miraculously log in, then with a frequency of 5-10 minutes - it knocks out. Paid high-speed WI-FI, no problem, cost 5 lev per day. - 4 POINTS
2. NUMBER.
2.1 SETTLEMENT. In the settlement card, it was indicated that we were supposed to have a room on the 6th floor with a sea view. In fact, we were settled on the second floor, 2 meters from the main entrance. When we contacted the administration, we were told that there were no other rooms. Yes, the hotel is full enough, but there were free rooms, in particular, the rooms to the right and left of us were periodically empty.
2.2 DIRECTLY NUMBER. The number is like a long hole, and regardless of the standard number to the apartment numbers, it is just a longer or less long hole. I will describe the room standard "improved"))): opening the door, you find yourself in a narrow corridor, 1 meter wide and 2.5 meters long. On the right is the bathroom. Let's go to the bathroom. Width 1.5m. On the left is the toilet. If your height is more than 190 cm, then your knees practically rest against the wall, you need to sit straight))). Directly opposite the entrance is a washbasin - normal. On the right is a tight cabin, only without doors, they are not provided, just a half-closed protective wall. When you swim, no matter how close you are to the wall and the shower, water splashes all over the bathroom, respectively, the floor is constantly wet - it’s not surprising to kill yourself, even considering that the jets from the shower spray in different directions, and not in one direction. Let's finally leave the toilet and go into the room, or little room))), that's more correct. Room width 2.5m, length 3.5m. The room is so narrow that only a bed can fit and a small passage remains. A TV (tube), for lack of space, was installed on the side of the bed on a shelf of a furniture wall. The furniture wall is not at all clear for whom it was made - not a single drawer either in it or in the bedside tables. Bed is normal. Pillows - bought the cheapest and probably even when the hotel was built - from holofiber, or something like that, everything is knocked down in lumps, it's terribly uncomfortable to sleep. Let's go out to the balcony. The balcony is narrow, well, respectively, like the room is 2.5 meters. Divisions between neighbors are purely symbolic. Do you want to climb, do you want to look into the room. But this, as it turned out, is not the worst thing. THERE IS NO SOUND INSULATION BETWEEN THE ROOMS. No soundproofing material was placed between the drywall (which the walls are made of), therefore, even if you just talk in a calm voice in the room, you can hear everything verbatim. Yes, I almost forgot))) THERE IS AN ADJACENT DOOR BETWEEN THE MODERN ROOMS))), thank God it is closed, but considering that it is made of some kind of prescarton, it is even worse than plasterboard walls, without sound insulation. The furniture itself, rather meager and poor in the room.
The room, as I already wrote, was a little to the right of the main entrance to the hotel. Buses arrived every 20-30 minutes during the day and every hour at night, bringing and picking up vacationers. At the same time, they do not have to turn off the engine. All the stench from exhaust gases instantly enters all rooms. The noise of people coming and going is simply unbearable. Almost opposite the main entrance is a trash can. Every day at 5 o'clock in the morning a garbage truck comes and rumbles containers. Well, I won't say anything about smells. In general, it was possible to live in a room with almost a permanently closed window. I put a well-deserved rating for the room - 1 POINT
3. SERVICE
3.1. ADMINISTRATION. Tightly frostbitten, sorry for the veracity. Everyone honestly looks into your eyes, smiles, and does what is convenient for them - the situation with the settlement has already been described. - 2 POINTS
3.2. CLEANING. We have not seen worse cleaning in any hotel (for the fifth time in Bulgaria). It is practically IMPOSSIBLE to drive a cleaning lady to do the cleaning. They only clean before new customers check in. A couple of times we found a cleaner and asked to clean. Cleaning consisted in the fact that they brought us new soap, towels, and replaced the ashtray - EVERYTHING. Not once in 7 days did they vacuum the carpet, never change the linen, never wash the floors anywhere. Even the chewing gum on the glass left by previous vacationers was not removed until the end of our vacation. Accordingly, the glasses are not at all clear when they were washed or changed. - 1 POINT
4. TERRITORY. The territory of the hotel is practically NO AT ALL, the fact that there are small pieces of greenery is well-groomed. A small puddle, in the form of a pool, about 50 square meters, which is claimed by an incomparable number of vacationers, looks sad. There is a small basketball court (about 40 square meters) and the same playground, a small scene for animators - AND THIS IS EVERYTHING. There is not much to roam around, I had to walk around other hotels. - 3 POINTS
5. FOOD. The food, in general, is not bad. Not very varied. The hotel very often uses secondary products in food. That is, today you did not eat pork, it was processed, rice was added, pepper was stuffed. They didn’t eat the sausage, they cut it into salads. Everything seems to be businesslike, but probably the conditions for storing products, from which secondary products are then made, are not always correct, because. I saw several vacationers who applied to the reception with poisoning. I thought it wouldn't affect us. I’ll note first for jokers and skeptics - my husband and I don’t drink))) We didn’t buy other products in stores, because the food was sufficient. However, on the last day, they got poisoned with something. - 4 POINTS
6. BEACH. The hotel does not have its own beach. It takes 10-15 minutes to walk to the nearest beach between other hotels. The beach is sandy, but cleanliness is not particularly monitored.
7. INFRASTRUCTURE. On the way to the beach from all sides there are stalls with everything you can, bars, clubs, supermarkets. But everything is very expensive there. We went to Varna ourselves on bus 409, ticket 3.5 lev, and found the cheapest KNAUF supermarket (we visited many, including Grand Mal, Piccadilly - nothing special, large areas, small assortment and expensive) - 4 POINTS
8. LOCATION OF THE HOTEL. The hotel is located 20 meters from the highway, respectively - very noisy, and of course, constant exhausts. There is another hotel next to Madara Hotel. Oddly enough, 80% of Russians and Ukrainians rest there. In the evening, the feeling that he was in the 80-90s in the USSR. The songs of Butyrka, the swan on the pond - the apogee, almost every evening - the anthem of the USSR, and - all this is karaoke)))) - 2 POINTS
RESULT: we were more tired and exhausted from vacation than at work, we arrived broken and upset. The hotel does not deserve 4 stars at all. Here and 3 with a very big stretch. The name PARK HOTEL is just some kind of mockery, because. there is no park there. If you want to have a good rest - I DO NOT RECOMMEND HOTEL MADAR.
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The hotel is good. I rested with my family (2 children - one is 6 years old, the other is 2 years old) - the kitchen buffet - the children were happy - there was everything and soups and milk porridge, the children did not go hungry. Animators worked at the hotel - they entertained both children and adults .
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The hotel is good. I rested with my family (2 children - one is 6 years old, the other is 2 years old) - the kitchen buffet - the children were happy - there was everything and soups and milk porridge, the children did not go hungry. Animators worked at the hotel - they entertained both children and adults . This hotel is ideal for families. Wi-Fi is free only in the lobby of the hotel, once a week you can order a free dinner in the restaurant. One minus - you need to walk 10 minutes to the sea
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super! solid 4! the food is excellent, the rooms are cleaned regularly, everywhere is clean! family vacation class! only far from the sea. but 2 pools.
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super! solid 4! the food is excellent, the rooms are cleaned regularly, everywhere is clean! family vacation class! only far from the sea. but 2 pools.
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I am ready to share with you "unforgettable" impressions of a vacation on the Golden Sands! So let's start in order: At registration of necessary documents (Travel agency "Meridian", PE Kobenyak LM, Kremenchug, shopping center "Amstor", tour operator "Voyage-Kyiv", Kyiv, st. Krasnoarmeyskaya, 72, under.
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I am ready to share with you "unforgettable" impressions of a vacation on the Golden Sands!
So let's start in order:
At registration of necessary documents (Travel agency "Meridian",
PE Kobenyak LM, Kremenchug, shopping center "Amstor", tour operator "Voyage-Kyiv", Kyiv, st. Krasnoarmeyskaya, 72, under. 3, office 128. , by the way, according to the advice of travel agency managers, I issued a travel document for my daughter, although during the passport control I was asked about the purpose of presenting it, if the daughter is registered in my passport! , which in turn involved a certain amount of costs for registration - something about 200 UAH. - they all give each other money! ), I asked all sorts of questions, which were answered with a guarantee of a miracle-holiday waiting for us, including
The information about the presence of enterovirus infection on the whole coast of Bulgaria (in particular Albena and nearby Golden Sands), which is accompanied by diarrhea, uncontrollable vomiting, some temperatures, and therefore the need to seek local medicine! ! ! ! ! Managers of the travel agency "Meridian" in both voices (Tatiana and Elena) assured me that this is all the intrigues of competitors, and no more «
Gentlemen, if you see negative reviews from tourists and you have doubts - listen to your inner voice!
So, when I wanted to withdraw my money paid as a payment for the tour (under the terms of the contract there were still valid deadlines for cancellation of the trip - more than 21 days, paragraph 4.2 of the contract), manager Elena, referring to the advice of Voyage-Kyiv , stated that by canceling the tour, I pay a fine of 100% of the cost of the tour, ie I lose all the money!
So, we had to fly… (by the way, the only positive emotions were from the flight - the beauty is incredible !!! )
Arriving at the place we were overwhelmed by a feeling of numbness….
On the outskirts of the resort (4 * hotel Madara), near the hotel planting trees with a sharp smell of sewage, the hotel can and 4 *, but the restaurant 3 *… (here is the biggest problem). The most interesting thing is that on the eve of our trip the travel agency manager went on a promotional tour in Bulgaria, lived in a hotel in Golden Sands, and stopped in particular at the Madara 4 * hotel, and how could you not see what we saw just arriving there, but namely:
- a hotel for social Germans, very noisy, the staff speaks only German, some in English (very weak), the impression that we are in a German colony!
Now about nutrition: unsanitary conditions are complete: uneaten food is heated several times, it spoils, which causes real food poisoning in people (which happened to my daughter), in an ambulance two other Germans with the same symptoms went to the hospital!
After arriving from the European hospital, where we received medical care, we asked the restaurant to prepare a diet, which we were again denied with the words: "We have 600 guests, we will not cook for you separately…". We bought food at another hotel (special thanks to the representative of the hotel Zornice! She agreed!
Special thanks to the hotel "Marina Grand Beach" - nice and attentive staff, the counter does not click in the eyes (unlike the staff at the Madara Hotel), only here we were heard and people welcomed us and went to meet us starting with a phone call from them phone to our hotel representative (the only case of generosity that was met during the entire stay) and thank God that not in our hotel Madara, where the hall is cleaned as follows: appliances from the table are placed on chairs on which the Germans just sat after the pool ( There were 3 Russian families, from Ukraine - only my daughter and I), tourists come to the restaurant in loincloths, the waiters turned the tablecloth to the other side, intensely poked at the appliances and wiped with a rag of dubious freshness.
Another cloth, richly moistened with liquid for cleaning aluminum surfaces, calms perfectly and calmly over the plates (clean), leaving traces and mixing with food accordingly… The rooms are very smoky, because the Germans smoke around the clock and all day long. In order for me to change the number, the first was offered near the living room with household drugs, the second is incredibly smoky - they demanded to pay extra, without issuing anything (10 euros).
One answer to any request: "I can't (emphasis on the first syllable), I don't know…"
Very noisy, smoky, on the territory of the hotel (if you can call the territory) a sunny penny - no trees, giggles and noise. In a word - a bedbug! All over the Golden Sands stinky lindens with a sweet smell - they are everywhere except nothing! And huge birds like geese (apparently albatross). And yet - the streets of the city run water from the pools of hotels - just so rivers of dirty water flow!
So, out of 11 paid nights, we stayed 8, flew earlier at our request due to lack of food and intensive medical treatment of my daughter (special thanks to TA "Meridian" for providing a free flight - although the plane was half empty, I think they did not strain and There were no problems…), for 4 nights we did not return the money…
We flew from Bulgaria with the firm conviction that we will not use the services of the above-mentioned legal entities and individuals when selecting the tour and we will never fly to Bulgaria for the Germans.
Upon arrival in Ukraine, I visited my dear TA "Meridian" in Kremenchug with a request to consider the issue of returning to me the money paid for the tour, which caused significant damage to my daughter's health.
The manager of the travel agency Tatiana met my request with indignation and ridicule, accompanying her statements with shouts and insults (say, stay home and do not scramble abroad, there were statements "We are not your nannies. " I would look at them in my situation, in a foreign country and similar things happen to their children… Would they smile too? I doubt it).
In the hope that the mentioned manager Tatiana will pass my information to the owner of the travel agency Kobenyak LM, they did not even contact me…
When travel agencies provide you with information not in favor of Crimea (in this case they do not earn anything - in the Crimea you can buy tickets directly in the boarding house, sanatoriums - which is 20-40% cheaper), and our great travel agencies are left without earnings! !!
Not to compare the Crimean coast - where such magnificent nature, air? !!
And finally, I want to call on my compatriots:
"Support the domestic manufacturer! Relax in domestic resorts: the greatness of the Carpathians and the Crimean mountains, mountain rivers, valleys! Our Ukrainians go to earn money all over the world to feed and educate their children, help old parents, and you take money and give the opportunity to earn on your ignorance to dishonest travel agencies and tour operators, and foreigners who consider you worthless! Come to your senses, it's not worth it! ! ! !!
It is interesting to watch the world, it is informative, you need to have something to learn, but in no case should you allow yourself to use and earn money for such unscrupulous rogue travel agencies. And most importantly, love Ukraine, it's worth it!
So let's start in order:
At registration of necessary documents (Travel agency "Meridian",
PE Kobenyak LM, Kremenchug, shopping center "Amstor", tour operator "Voyage-Kyiv", Kyiv, st. Krasnoarmeyskaya, 72, under. 3, office 128. , by the way, according to the advice of travel agency managers, I issued a travel document for my daughter, although during the passport control I was asked about the purpose of presenting it, if the daughter is registered in my passport! , which in turn involved a certain amount of costs for registration - something about 200 UAH. - they all give each other money! ), I asked all sorts of questions, which were answered with a guarantee of a miracle-holiday waiting for us, including
The information about the presence of enterovirus infection on the whole coast of Bulgaria (in particular Albena and nearby Golden Sands), which is accompanied by diarrhea, uncontrollable vomiting, some temperatures, and therefore the need to seek local medicine! ! ! ! ! Managers of the travel agency "Meridian" in both voices (Tatiana and Elena) assured me that this is all the intrigues of competitors, and no more «
Gentlemen, if you see negative reviews from tourists and you have doubts - listen to your inner voice!
So, when I wanted to withdraw my money paid as a payment for the tour (under the terms of the contract there were still valid deadlines for cancellation of the trip - more than 21 days, paragraph 4.2 of the contract), manager Elena, referring to the advice of Voyage-Kyiv , stated that by canceling the tour, I pay a fine of 100% of the cost of the tour, ie I lose all the money!
So, we had to fly… (by the way, the only positive emotions were from the flight - the beauty is incredible !!! )
Arriving at the place we were overwhelmed by a feeling of numbness….
On the outskirts of the resort (4 * hotel Madara), near the hotel planting trees with a sharp smell of sewage, the hotel can and 4 *, but the restaurant 3 *… (here is the biggest problem). The most interesting thing is that on the eve of our trip the travel agency manager went on a promotional tour in Bulgaria, lived in a hotel in Golden Sands, and stopped in particular at the Madara 4 * hotel, and how could you not see what we saw just arriving there, but namely:
- a hotel for social Germans, very noisy, the staff speaks only German, some in English (very weak), the impression that we are in a German colony!
Now about nutrition: unsanitary conditions are complete: uneaten food is heated several times, it spoils, which causes real food poisoning in people (which happened to my daughter), in an ambulance two other Germans with the same symptoms went to the hospital!
After arriving from the European hospital, where we received medical care, we asked the restaurant to prepare a diet, which we were again denied with the words: "We have 600 guests, we will not cook for you separately…". We bought food at another hotel (special thanks to the representative of the hotel Zornice! She agreed!
Special thanks to the hotel "Marina Grand Beach" - nice and attentive staff, the counter does not click in the eyes (unlike the staff at the Madara Hotel), only here we were heard and people welcomed us and went to meet us starting with a phone call from them phone to our hotel representative (the only case of generosity that was met during the entire stay) and thank God that not in our hotel Madara, where the hall is cleaned as follows: appliances from the table are placed on chairs on which the Germans just sat after the pool ( There were 3 Russian families, from Ukraine - only my daughter and I), tourists come to the restaurant in loincloths, the waiters turned the tablecloth to the other side, intensely poked at the appliances and wiped with a rag of dubious freshness.
Another cloth, richly moistened with liquid for cleaning aluminum surfaces, calms perfectly and calmly over the plates (clean), leaving traces and mixing with food accordingly… The rooms are very smoky, because the Germans smoke around the clock and all day long. In order for me to change the number, the first was offered near the living room with household drugs, the second is incredibly smoky - they demanded to pay extra, without issuing anything (10 euros).
One answer to any request: "I can't (emphasis on the first syllable), I don't know…"
Very noisy, smoky, on the territory of the hotel (if you can call the territory) a sunny penny - no trees, giggles and noise. In a word - a bedbug! All over the Golden Sands stinky lindens with a sweet smell - they are everywhere except nothing! And huge birds like geese (apparently albatross). And yet - the streets of the city run water from the pools of hotels - just so rivers of dirty water flow!
So, out of 11 paid nights, we stayed 8, flew earlier at our request due to lack of food and intensive medical treatment of my daughter (special thanks to TA "Meridian" for providing a free flight - although the plane was half empty, I think they did not strain and There were no problems…), for 4 nights we did not return the money…
We flew from Bulgaria with the firm conviction that we will not use the services of the above-mentioned legal entities and individuals when selecting the tour and we will never fly to Bulgaria for the Germans.
Upon arrival in Ukraine, I visited my dear TA "Meridian" in Kremenchug with a request to consider the issue of returning to me the money paid for the tour, which caused significant damage to my daughter's health.
The manager of the travel agency Tatiana met my request with indignation and ridicule, accompanying her statements with shouts and insults (say, stay home and do not scramble abroad, there were statements "We are not your nannies. " I would look at them in my situation, in a foreign country and similar things happen to their children… Would they smile too? I doubt it).
In the hope that the mentioned manager Tatiana will pass my information to the owner of the travel agency Kobenyak LM, they did not even contact me…
When travel agencies provide you with information not in favor of Crimea (in this case they do not earn anything - in the Crimea you can buy tickets directly in the boarding house, sanatoriums - which is 20-40% cheaper), and our great travel agencies are left without earnings! !!
Not to compare the Crimean coast - where such magnificent nature, air? !!
And finally, I want to call on my compatriots:
"Support the domestic manufacturer! Relax in domestic resorts: the greatness of the Carpathians and the Crimean mountains, mountain rivers, valleys! Our Ukrainians go to earn money all over the world to feed and educate their children, help old parents, and you take money and give the opportunity to earn on your ignorance to dishonest travel agencies and tour operators, and foreigners who consider you worthless! Come to your senses, it's not worth it! ! ! !!
It is interesting to watch the world, it is informative, you need to have something to learn, but in no case should you allow yourself to use and earn money for such unscrupulous rogue travel agencies. And most importantly, love Ukraine, it's worth it!
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Pleasant staff, killer meals three times a day (they also give pizza, ice cream, as much as your heart and stomach want between main meals). Of course, there are many Germans in the hotel, but the Russians are advancing! Especially our former compatriots from Germany. Madara is very conveniently located - on the one hand, you can not hear the night noise and din, and, on the other hand, it is worth walking for 1 minute (or even less) - and you are already on the main street.
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Pleasant staff, killer meals three times a day (they also give pizza, ice cream, as much as your heart and stomach want between main meals). Of course, there are many Germans in the hotel, but the Russians are advancing! Especially our former compatriots from Germany. Madara is very conveniently located - on the one hand, you can not hear the night noise and din, and, on the other hand, it is worth walking for 1 minute (or even less) - and you are already on the main street. The hotel is brand new and clean inside and out and the rooms are spacious. All in Madara!! ! I would also like to note that this is a family hotel, there are not very many young people, but enough)))
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