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What should we do if we've been ripped off?
Dear comrades, they paid for a tour to Bulgaria through an agency, they had to leave on July 3, 2014, today the agent calls and says that the trip is canceled, the tour operator is declared bankrupt and our money will not be returned to us, what are our rights? What can we demand?
Translated automatically from Russian. View original
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Answers • 26
Take it to court. If they did not transfer the money to the hotel, they themselves will not give it back. Go to a lawyer with your Agreement and consult. He will tell you what your chances are.
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answered 11 years ago
Iltur? To a lawyer of course, in addition - to the State Agency for Tourism. Call, they will tell you what documents to submit. Hurry up, there will be a lot of such deceived tourists ..... The tour operator must have a bank guarantee for 20 thousand euros, this amount may not be enough for everyone.
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answered 11 years ago
Iltur, how did you guess? Sue the travel agency from which I took vouchers? Or Iltur? But he seems to be bankrupt and is in Kyiv, and I live in Dnepropetrovsk. My head is spinning, besides, I took money for a trip on credit, which is triple insulting
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answered 11 years ago
It is necessary to sue the company that took money from you and deceived you, with which you entered into a Service Agreement. The court must be at the location of the defendant. In the statement of claim, demand the return of not only your money for vouchers, but also compensation for moral damage (in the same amount, it is desirable, but they will always give less). And, as Natasha writes, to the State Tourism Agency. She knows how to.
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answered 11 years ago
Or maybe first write a statement asking for a refund of the cost of the tour in 2 copies and for the company to sign that they accepted it, and if after that they do not return the money, then threaten with a court? Or is that not right?
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answered 11 years ago
mlm70.70 - of course, it's a shame. But you need to act as soon as possible and not despair. There is still a chance to get your money back. By the way, a message from Gosturism http://tourism.gov.ua/ua/news/27227/ Call them, write, scan checks and receipts and an agreement
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answered 11 years ago
The later you file, the less likely you are to get paid. You will win the trial, but the financial support from the fund is no longer enough. Don't waste your time.
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answered 11 years ago
In this regard, another question to apply to Iltur? Do you mean there is not enough money from their fund?
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answered 11 years ago
Agreement on the purchase of the tour you with whom? there, besides the agency, it is written who is the operator? What is written in the contract? Did they take away your passport? My partners from Lviv called me the day before yesterday - many tourists are in shock - they took away their passports ..... like for visas
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answered 11 years ago
the passports were taken away for visas and the visas seem to have been affixed, they should be given back, the contract for the purchase from me with the agency, the operator Iltur is indicated in the contract
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answered 11 years ago
why don't you consult with an intelligent lawyer, and not collect information by type, who knows what? After all, indeed, the timing in your case decides a lot. :)
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answered 11 years ago
http://www.socportal.info/news/cherez-bankrutstvo-ukrayinskogo-turoperatora-ponad-1000-cholovik- tak-i-ne-zmogli-vidpochiti
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answered 10 years ago
Thank you very much, I read it, it’s dark in my soul, once my husband and I were given a vacation together in the summer and now we’re sitting without money without a trip, and our daughter (4.5 years old) asks, “Mom, when will we go to the sea?”
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answered 10 years ago
Have you done anything, or are you just sitting there? If you win back the money, you will have time to relax. September is a holiday month.
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answered 10 years ago
I also wish you good luck! Everything should work out. Go to Egypt in winter. Or maybe even earlier.
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answered 10 years ago
If you are going to Bulgaria in September, then there are already good discounts and you can have a cheap rest. Then write, I can advise where it is cheap and good.
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answered 10 years ago
Poola, thank you very much, I’ll move away from this nightmare a little and if I can contact you, can I?
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answered 10 years ago
By the way, in your case: the other day I was in the embassy of Bulgaria, and I heard how colleagues from one of the firms submitted passports for "Iltur tourists". And my colleagues in Bulgaria - the host country - were very concerned about the resettlement of tourists from Iltur after his bankruptcy. What I know, I'll write.
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answered 10 years ago