Безвкусное оформление отсутствие сервиса Tasteless decor lack of service

The first impression upon arriving at the hotel with the stated 5 stars was the absence of doormen at the entrance. Suitcases dragged into the room on their own (save 2 leva). The whole hotel is executed in the style of "English style". Internet works intermittently and only near the reception. The room is inexpensive for a family (60 euros per day) turned out to be 10-12 meters in size with a bathroom. The room with 2.5m ceilings is stuffed with gilded stucco, curtains spread along the floor, everything smells of antiquity and dust. The room was not cleaned before us, the window sills were broken. During the entire stay, we accidentally saw a cleaning lady-maid once. The towels are like rough sandpaper. Shampoo is such that it is better not to wash them. The robes were knocked out with a fight. The hotel's low-ceilinged lobbies are full of gaudy decoration in the form of mirrors, paintings, artificial flowers, furniture, lamps, and curtains creeping across the floor. A fireplace is burning on the ground floor and the smell of burning is spreading throughout the hotel (at first it is alarming). We were able to hold out for 3 days and changed from a 5-star hotel to a 3-star one and felt freed from captivity . .