остались недовольны were dissatisfied

we are from Chisinau, rested in August 2018, relying on the recommendations of a girl from a travel agency, who assured that competitors leave bad reviews, or "everyone dissatisfied Muscovites" we paid 950 euros (2 adults + 1 child) went with the hope ofa pleasant stay, our room was on the 4th floor, overlooking the sea, it would seem that everything is fine, but as soon as you enter the room, the first thing that immediately spoils the impression is the smell of urine and junk, the hotel is old, the rooms are old, the furniture in them is old, cabinets are creaky, our crib was gouged, ants crawled in the room, it was scary to go into the shower cabin. Nutrition is generally a separate issue, if you are picky about food and your stomach will endure everything, then maybe you will like everything, we didn’t like the food at all, there is a lot of it, but it’s not tasty, and yes, the dishes are really dirty, cups and plates with leftover food, the playground, as they say, is large, interesting, there is a small children's room (although this room is always a mess, ) but there are a lot of sewer manholes around it, from which a disgusting smell comes, you know what, BUT there are very friendly and helpful staff, and a largenice area with pools and a bar.