Это не 4 звезды.... It's not 4 stars....

We were at the hotel in July 2018 with a group of 5 people (3 adults + 2 children).
The general impression of the country is twofold. Very interesting history and sights, good excursions and guides, excellent climate, mild sun and clear sea (there are a lot of crabs, shrimps, etc. in the sea). But the country is poor and unkempt. In some places, walking around Varna, there was a feeling that I was in the 90s (dirt, dead facades of houses and roads).
Now about the hotel. Those who have rested before in Cyprus, in Spain or Italy, do not buy into 4 stars. You won't find them there. Maximum 3, sometimes 2.

Cons: The rooms are dirty and unkempt. Cleaning is another matter. She just wasn't there. Only towels were changed, and sometimes foot towels were clamped... In the bathroom, there was mold on the ceiling, a broken shower, lack of shampoos and soaps. The hair dryer rattled, it would be faster to dry your hair just by going outside. The food is strange (I simply didn’t understand some dishes), but they didn’t remain hungry. At the same time, the dishes, especially the cups, were dirty !!! ! There were no tea spoons at all. Seating in the restaurant, as I understand it, is not provided. That is, when you come to a restaurant with a large company, you may not find seats if there are large tables. Since individual visitors, having come together, sat down at the table for 6-8. Welcome to McDonald's! The waiters, taking away the dirty dishes, carried them over your plate and under your nose. From the look of some, a piece stuck in the throat, how glad they were to us! In the evening, they let us in for dinner almost in bathing suits, and even in wet ones. It was nice to sit on a wet chair after such. And most importantly, in response to our remarks, they only nodded their heads and did nothing !!!!
There were pluses, but not many: the territory is interesting, but I would like to clean it up. Good playground. Wonderful animators (especially the girl Elena). Good animation program in the evenings. We were pleased with the animators and the performances of gymnasts from St. Petersburg. A large number of pools, but it would also be nice to clean it and not in the presence of vacationers, but in the morning.
Of the staff, only the reception was pleased. Fast, accurate and polite!
Conclusion: perhaps we will return to Bulgaria, but not to this hotel.