Nartsis 4*– Reviews

5
Rating 3.010
based on
5 reviews
№12 in the hotel rating Bansko
4.5 Rooms
5.5 Service
5.5 Cleanliness
5.0 Food
5.0 Amenities
The hotel is located in the famous ski resort in Bulgaria - Bansko, located at the foot of the Pirin Mountains, a 20-minute walk from the central old part of the city, in close proximity to the gondola lift. The hotel, built in the traditional Bulgarian style of wood and stone, offers quality service, good conditions for living and recreation for lovers of skiing, and a variety of entertainment.More →
аватар pmazein
 •  traveled 16 years ago
Rating 8.0
We rested at the Narcis Hotel from January 25 to February 1.2009. I absolutely disagree with the previous two reviews (my friends too). We rented two studios. Double bed, wardrobe, bedside tables, armchair, TV, telephone, kitchen area. Everything is okay. Refrigerator with minibar, microwave, toaster, electric kettle, crockery for two (plates, saucers, cups, spoons, knives, glasses). … More ▾ We rested at the Narcis Hotel from January 25 to February 1.2009. I absolutely disagree with the previous two reviews (my friends too). We rented two studios. Double bed, wardrobe, bedside tables, armchair, TV, telephone, kitchen area. Everything is okay. Refrigerator with minibar, microwave, toaster, electric kettle, crockery for two (plates, saucers, cups, spoons, knives, glasses). What else does? Pots and pans? For what? Safe in the closet. Small but firmly fixed. The temperature in the room is quite normal. Usually 19-20, but if desired, they caught up with her until 25 and slept without blankets. There were no drafts to speak of. The bathroom is quite spacious. Bath, washbasin, toilet. Yes. There was no shelf in the bathroom for toiletries. But they did not experience any inconvenience from this. Soap, gel, shampoo, brushes with toothpaste. Everything is included. Bathrobes and slippers available from day one. Towels were changed several times during the week. Bathrobes were changed on request. We had a habit of not making the bed. So, returning after skiing, we saw everything filled. The lighting in the room is also okay. There are not 5 channels on TV, but much more (did not count). Of these, 2 are in Russian and one Kyrgyz is also in Russian. SPA zone - everything is normal. We lived in the main building. But when going to the restaurant, they didn’t go out anywhere. Passage through -1 floor. What prevented previous comrades from going to the pool in slippers? I do not understand.
Meals: Breakfast is a standard buffet, like everywhere else. Eggs in various preparations, ham, sausages, muesli, kefir, fruits, etc. Dinner, while there were few people, there was a menu. Guzzling. 5-6 types of salads, hot and dessert. By the weekend, people drove up and made a buffet for dinner. As a drawback, I note the lack of liquids at dinner (water, tea, etc. ). All for a fee. But they say so everywhere they have accepted.
Ski storage in the basement. Shoes to dry were taken to the room. It is a fact. But entering the vault was no problem. Question to NKARPOVA. You probably don’t walk around the apartment in shoes? Why are you rushing to the hotel in them. Not a single decent hotel, and even in the Elbrus region, will not let you into the room in boots.
Transport to the ski lift without any complaints. Never had to wait for the car either in the morning or after returning from the mountain. Two minibuses constantly changed each other. They even took one, two people at a time without waiting for filling.
So come to this hotel and don't be afraid of anything. And the advice to previous authors is to ride in the suburbs and spend the night in their warm little apartments with a full set of dishes (pans, pots, etc. ) Watch NTV + and not get sick.
Good luck to everyone and enjoy your holiday.
аватар nkarpova
 •  traveled 17 years ago
Rating 1.0
In my review, I tried to state only the facts about our stay at the indicated hotel. We liked skating, so we did not spoil our vacation. However, we do not recommend going to this hotel, which does not yet pull even 3 stars. Everyone we spoke to was dissatisfied with the hotel. The Ukrainians even called the tourist police from Sofia, only after the arrival of which they got electricity and heating in the room. … More ▾ In my review, I tried to state only the facts about our stay at the indicated hotel. We liked skating, so we did not spoil our vacation. However, we do not recommend going to this hotel, which does not yet pull even 3 stars. Everyone we spoke to was dissatisfied with the hotel. The Ukrainians even called the tourist police from Sofia, only after the arrival of which they got electricity and heating in the room. So:
Arrival and settlement
• The room in which we were settled (and we paid for a double room) turned out to be 3 by 3 meters with a tiny bathroom, very cold, the wind was blowing from the window. In addition, this room was located between the two buildings of the hotel. That is, you had to go down the street to both buildings (in one of the buildings there was a reception and SPA, and in the other - a dining room).
• When asked to be moved, we were told that there were no available rooms and that we could only move the next day.
• The next morning, the new lady at the reception said that she could not move us without the permission of the hotel manager. Arriving after skiing, it turned out that the issue of resettlement was resolved. Thanks for that too!
• We moved to a two-room apartment, the description of which is given below. According to other Russians, they also paid for standard double rooms and their rooms were similar to ours. Apparently, we were put in that closet, because someone sold the occupied room.
Delivery to the ski lift and ski storage
• From the descriptions of hotels on the Internet, it followed that it was within walking distance from the ski lift - about 200 meters. In fact, the hotel is located 500 meters from the ski lift, which is inaccessible if you stomp in ski boots - so you still had to use hotel minibuses.
• The schedule of minibuses was not the most convenient - from 8-30 to 11-00 and from 15-00 to 17-00 (despite the fact that before 17-00 you may not have time to leave the mountain) every half an hour. At other hotels minibuses ran almost the whole day.
• Once we waited for a minibus for 45 minutes, because that day they went once an hour. We have not received any explanation.
• The ski storage room was a cold, unfurnished room in an unfinished hotel basement with a steep, icy, no-step descent. For the sake of appearance, it included a small table fan that turned off at night. The boots didn't dry out.
• Once riding in wet boots, we began to dry the boots in the room on the closet - see the features of heating in the rooms.
• The floors in the corridors are tiled, which for some reason cannot be walked on in ski boots (and who came up with the idea of ​ ​ putting such tiles in a hotel in a ski resort? ).
• Since there was nowhere to leave changeable shoes near the ski lifts, and we did not want to change shoes with the risk of breaking our legs on the way to the equipment storage room, we argued with the security guards every day about walking in ski boots.
Hotel room and service
• Heating in the room was an air conditioner with air intake and air blowing from the ceiling. Therefore, it was very warm under the ceiling, and the cold air below did not warm up.
• The room we were moved to consisted of two rooms, a bathroom and a dressing room. One room is a bedroom. In the second there was an electric stove with no signs of dishes, a fireplace with a sign not to be used, as it has not yet been tested, a TV with five channels - music without sound, 2 Bulgarian, two - American, mostly about animals (for comparison, my friends had forty channels in the treshka, including ORT).
• The windows in this room also siphon. We tucked two robe belts into a finger-thin gap along the window. The blow has become much less.
• The windows overlooked a construction site, which Solveks did not warn about (but dismissed the option of another hotel near the construction site).
• The hotel itself is not yet completed - they did not hesitate to knock and drill even in the high season.
• Excellent audibility between rooms.
• Plastic room key cards worked intermittently.
• These keys had 5 stars painted next to the name of the hotel!
• As it turned out, towels in the hotel were supposed to be changed every three days. Many did not change at all. We were changed only after a reminder call at the reception. Slippers were brought only a few days later. Linen was not changed at all.
• Breakfasts were not edible. One morning they forgot to heat water for tea.
• As it turned out, the hotel consists of two buildings with a passage down the street. In the first building there was a SPA zone, and in the second - a dining room. We lived in a building with a dining room - so we said goodbye to the dream of walking in slippers to the pool.
• The SPA did not have enough towels (not to mention bathrobes and slippers), so everything had to be brought from the room.
аватар Iren_61
 •  traveled 17 years ago
Rating 2.0
The hotel is SUCK!! ! What service, what food! The rooms are cold, in the shower room there is a glacier in general! Of the heating equipment, only centralized air conditioning! He practically does not give heat ! ! The walls are very cold, and when tapped they make the sound of an empty barrel. It looks like they riveted from what was, but cheaper, and even faster, in order to be in time for the season. … More ▾ The hotel is SUCK!! ! What service, what food! The rooms are cold, in the shower room there is a glacier in general! Of the heating equipment, only centralized air conditioning! He practically does not give heat ! ! The walls are very cold, and when tapped they make the sound of an empty barrel. It looks like they riveted from what was, but cheaper, and even faster, in order to be in time for the season. ! There are finger-thick gaps in the windows - siphon from everywhere ! ! Everything is done through w. . pu! ! For example, in a shower cabin measuring 60x60 there is no shelf for soap, but a non-working phone hangs! The room has three spot halogens above the kitchen next to it (they took a studio) and a wall lamp under the ceiling on the wall perpendicular to the head of the bed. That is, it is impossible to read - it's dark! And I really wanted to, because in such a cold weather we got sick and lay in bed at a pace. 38 two days. There are 3 black and white Bulgarian channels on TV and the same Animal Planet.

After such a rest, I can't hear this Bulgarian language without disgust!!
At the reception, all our problems were made with naive, incomprehensible eyes and answered: “They don’t understand. ” This despite the fact that 95% of tourists from the CIS countries! ! As I said, they took the studio. So, there was not a cup or a spoon in the room, not to mention pots. We didn’t need them, then why equip the room with a stove, OVEN, extractor hood, non-working refrigerator if there are no dishes? ? The safe was a small metal box, standing in the kitchen cabinet and which could easily be taken out of the room under the arm!!

New Year's Eve dinner for 75 Euro / person is the same divorce as in other reviews - a plate of lettuce, a handful of nuts and hot (after 12 at night - cold boiled white chicken meat, something that does not chew, with a spoonful of cold stewed cabbage! But fireworks was min 15! ! That's where our money is. Moreover, in the morning of January 1st, my husband and I came for breakfast, and there are mountains of dirty dishes and no one.
At the reception, when asked where our breakfast was, they heard the traditional “I don’t know” Now about the SPA! You need to go to the sauna and pool across the street and in addition with your own towel and bathrobe from the room. To the indignation of her husband, they still gave out bathrobes (as if they were torn from the heart) The water in the pool and the Jacuzzi are chlorinated. During peak hours, the tap runs out of hot water. The relaxation room after the sauna contains 2 loungers. And this is for such a number of vacationers ! ! That is, he left the steam room, but there is nowhere to go, neither sit nor lie down !!

By the way, the distance to the gondola in the advertisement is stated as 600 meters - Nonsense! ! At least a kilometer and at the same time minibuses ran from 8-30 to 11 in the morning (once every half an hour), and they started walking back from 15-00 to 17-00 and only when the whole bus was full. In short, God forbid someone gets into this sump.
аватар
 •  traveled 17 years ago
Rating 1.0
Friends! If you want to get exactly the impressions that it deserves from a holiday in Bulgaria, in no case do not settle in the Narcissus hotel! This hotel has nothing to do with the Bulgarian hospitality and well-established service that prevails literally everywhere except this place. In no other place where we have rested before, we have not seen such an undisguised impudent making money on the complete absence of any service! Who gave this hotel 4 stars? A ski hotel where there is no elementary ski storage and in the halls and corridors, even at the reception, it is forbidden to walk in ski boots, sorry!!! ! There is an elevator only in the main building, and those who are "lucky" to live in the second building were forced to carry their equipment to their rooms, for example, we are on the 4th floor. … More ▾ Friends!
If you want to get exactly the impressions that it deserves from a holiday in Bulgaria, in no case do not settle in the Narcissus hotel! This hotel has nothing to do with the Bulgarian hospitality and well-established service that prevails literally everywhere except this place.
In no other place where we have rested before, we have not seen such an undisguised impudent making money on the complete absence of any service! Who gave this hotel 4 stars?
A ski hotel where there is no elementary ski storage and in the halls and corridors, even at the reception, it is forbidden to walk in ski boots, sorry!!! ! There is an elevator only in the main building, and those who are "lucky" to live in the second building were forced to carry their equipment to their rooms, for example, we are on the 4th floor.
We were still lucky, we arrived 4 days before the new year and we had enough rooms, and the family with children who arrived after us faced the fact that there was nowhere to settle them. Apparently they did not have time to complete it !! ! After a stormy scandal, the administrator began to at least try to find a place for them in another hotel!
About the administration, a special conversation. While everything is calm, at the counter they understand you perfectly and speak with you both in Russian and in English. But as soon as a problem arises, the staff, as if on command, falls into a state of mine, don’t understand, or at best, tries to explain to you on the fingers that everything is OK and it should be so!
The distance to the lift from the hotel is much longer than indicated in the brochures. A foundling walks to the mountain disgustingly. Once we had the good fortune to wait for him for more than an hour and not wait to walk with the children on foot with all the equipment. The administrator just shrugged her shoulders, and then from her conversations in Bulgarian with a colleague, it became clear that he was taking a team of workers somewhere on business!
About the rooms: I don’t know how it was in the main building, but in the new one, where we were settled, there was a complete mess. They were completed right before the eyes of those who settled in, sockets, telephones, light bulbs. After the phone was connected to us on the 2nd day of our stay, sand and wire fragments behind the bedside table remained until our departure, despite our requests to remove it. The heated floor in the bathroom did not become warm, but around the kitchen it warmed with might and main. By the way, about the kitchen, we had the good fortune to live in an apartment with a bedroom and a kitchen, and so, the kitchen was but there was no utensils. Just two glasses. No pots or pans. At the reception, they were very surprised, what kind of dishes, everything is as it should be! It’s good that at least there was a bed in the bedroom, otherwise who knows....
We went to the spa and the restaurant from our building only across the street, along a narrow passage between the fence and the wall
for some reason the passage through the corridor was closed. The view from the windows of the rooms - construction, fence. We accidentally learned about the New Year's dinner (paid for in the obligation) from compatriots. We thought it would be in a restaurant, but no, it turns out it was made in an almost completed semi-basement in our building. Having looked there at 10 pm, we saw how the walls were being drilled over the already laid tables and TVs were being hung up! I will only add that we have never had such a boring and hungry New Year's dinner (75 euros per person).
There is so much more to say, but why?
There are many excellent hotels in Bulgaria that correspond to the declared status. In addition, excellent slopes, excellent lifts, no queues, sunny weather and mild climate.
My advice to you, do not step on our rake, choose proven hotels and enjoy a great vacation!
Review from — vOtpusk.ru
аватар
 •  traveled 17 years ago
Rating 3.0
The hotel sucks!! ! What service, what food! The rooms are cold, there is a glacier in the shower room! Of the heating equipment, only centralized air conditioning! It practically does not give heat! The walls are very cold, when tapped they make the sound of an empty barrel. It looks like they riveted from what was, but cheaper, and even faster, in order to be in time for the season. … More ▾ The hotel sucks!! ! What service, what food! The rooms are cold, there is a glacier in the shower room! Of the heating equipment, only centralized air conditioning! It practically does not give heat! The walls are very cold, when tapped they make the sound of an empty barrel. It looks like they riveted from what was, but cheaper, and even faster, in order to be in time for the season. ! In the windows there are finger-thick slits - siphon from everywhere ! ! Everything is done through well . . pu ! ! For example, in a shower cabin measuring 60x60 there is no shelf for soap, but a non-working phone hangs! There are three dotted halogens in the room above the kitchen next to it (they took a studio) and a sconce under the ceiling on the wall perpendicular to the head of the bed. it's impossible to read - it's dark! in such a cold weather we got sick and lay in bed with a temp. At the reception, naive, uncomprehending eyes made all our problems and answered: . This despite the fact that 95% of tourists are from the CIS countries ! ! As I said, they took the studio. So, there was not a cup or a spoon in the room, not to mention pots. We didn’t need them, then why equip the room with a stove, OVEN, extractor hood, non-working refrigerator if there are no dishes? ? The safe was a small metal box standing in the kitchen cabinet and which could easily be taken out of the room under the arm!!
New Year's dinner for 75 Euro / person is the same as in other reviews - a plate of lettuce, a handful of nuts and hot (after 12 at night - cold boiled white chicken meat, something that does not chew, with a spoonful of cold stewed cabbage! But fireworks was min 15!! That's where our money is. Moreover, in the morning of January 1st, my husband and I came for breakfast, and there are mountains of dirty dishes and no one. At the reception, when asked where our breakfast was, they heard the traditional Now about the SPA! Walk you need to go to the sauna and the pool across the street and, in addition, with your own towel and bathrobe from the room. To the indignation of my husband, they still gave out bathrobes (as if they were torn from the heart) The water in the pool and the Jacuzzi are chlorinated. During peak hours, the tap runs out of hot water. Recreation room after the sauna contains 2 loungers. And this is for such a number of vacationers!! Ie left the steam room, but nowhere to go, neither sit nor lie down!!
By the way, the distance to the gondola in the advertisement is stated as 600 meters - Nonsense! ! At least a kilometer and at the same time minibuses ran from 8-30 to 11 in the morning (once every half an hour), and they started walking back from 15-00 to 17-00 and only then when the bus is full.
Review from — vOtpusk.ru


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Отель находится в известном горнолыжном курорте Болгарии – Банско, расположенном у подножия Пиринских гор, в 20 минутах ходьбы от центральной старинной части города, в непосредственной близости от гондольного подъемника. Отель, построенный в традиционном для Болгарии стиле из дерева и камня, предлагает качественный сервис, хорошие условия для проживания и отдыха любителям горнолыжного спорта, разнообразные развлечения.

Location Отель в 160 км от г. София, 170 км от г. Пловдив, 1,7 км от центра г. Банско, 300 м от гондольного подъемника.
In a hotel

Крытый бассейн (30°C), магазин, трансфер до подъемника, 2 ресторана, 3 бара.

  • restaurant
  • cafe/bar
  • indoor pool
  • conference hall/banquet hall
  • parking
  • hairdresser/beauty salon
For kids
  • children's swimming pool
  • playground
Entertainment and sports Ночной клуб, солярий.
  • Spa or wellness center
  • sauna/bath/hammam
  • jacuzzi
  • gym
  • disco club
Description of rooms

В отеле 100 номеров.

  • bath / shower
  • hair dryer (not in all rooms)
  • slippers and bathrobe
  • $
  • safe
  • cable/satellite TV
  • phone
  • internet wi-fi (not in all rooms)
  • kitchen / kitchenette (not in all rooms)
  • fridge
  • balcony/terrace (not in all rooms)
The address г. Банско 2770, местность Грамадето
Phones: +359 878 343 928
FAQ
Какие развлечения есть в отеле?
Отель предоставляет услуги сауны / бани / хаммам, yes. Для ценителей тишины и релакса есть Спа или велнес-центр. Для поддержания хорошей физической формы отель предлагает посетить тренажерный зал. Танцы-шманцы до утра или как позволит администрация отеля, вот что Вас ждет в Диско-клубе.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями.