Отзыв по Банско, отель Нарцис Review of Bansko, Narcis Hotel

In my review, I tried to state only the facts about our stay at the indicated hotel. We liked skating, so we did not spoil our vacation. However, we do not recommend going to this hotel, which does not yet pull even 3 stars. Everyone we spoke to was dissatisfied with the hotel. The Ukrainians even called the tourist police from Sofia, only after the arrival of which they got electricity and heating in the room. So:
Arrival and settlement
• The room in which we were settled (and we paid for a double room) turned out to be 3 by 3 meters with a tiny bathroom, very cold, the wind was blowing from the window. In addition, this room was located between the two buildings of the hotel. That is, you had to go down the street to both buildings (in one of the buildings there was a reception and SPA, and in the other - a dining room).
• When asked to be moved, we were told that there were no available rooms and that we could only move the next day.

• The next morning, the new lady at the reception said that she could not move us without the permission of the hotel manager. Arriving after skiing, it turned out that the issue of resettlement was resolved. Thanks for that too!
• We moved to a two-room apartment, the description of which is given below. According to other Russians, they also paid for standard double rooms and their rooms were similar to ours. Apparently, we were put in that closet, because someone sold the occupied room.
Delivery to the ski lift and ski storage
• From the descriptions of hotels on the Internet, it followed that it was within walking distance from the ski lift - about 200 meters. In fact, the hotel is located 500 meters from the ski lift, which is inaccessible if you stomp in ski boots - so you still had to use hotel minibuses.
• The schedule of minibuses was not the most convenient - from 8-30 to 11-00 and from 15-00 to 17-00 (despite the fact that before 17-00 you may not have time to leave the mountain) every half an hour. At other hotels minibuses ran almost the whole day.
• Once we waited for a minibus for 45 minutes, because that day they went once an hour. We have not received any explanation.
• The ski storage room was a cold, unfurnished room in an unfinished hotel basement with a steep, icy, no-step descent. For the sake of appearance, it included a small table fan that turned off at night. The boots didn't dry out.
• Once riding in wet boots, we began to dry the boots in the room on the closet - see the features of heating in the rooms.
• The floors in the corridors are tiled, which for some reason cannot be walked on in ski boots (and who came up with the idea of ​ ​ putting such tiles in a hotel in a ski resort? ).
• Since there was nowhere to leave changeable shoes near the ski lifts, and we did not want to change shoes with the risk of breaking our legs on the way to the equipment storage room, we argued with the security guards every day about walking in ski boots.
Hotel room and service
• Heating in the room was an air conditioner with air intake and air blowing from the ceiling. Therefore, it was very warm under the ceiling, and the cold air below did not warm up.

• The room we were moved to consisted of two rooms, a bathroom and a dressing room. One room is a bedroom. In the second there was an electric stove with no signs of dishes, a fireplace with a sign not to be used, as it has not yet been tested, a TV with five channels - music without sound, 2 Bulgarian, two - American, mostly about animals (for comparison, my friends had forty channels in the treshka, including ORT).
• The windows in this room also siphon. We tucked two robe belts into a finger-thin gap along the window. The blow has become much less.
• The windows overlooked a construction site, which Solveks did not warn about (but dismissed the option of another hotel near the construction site).
• The hotel itself is not yet completed - they did not hesitate to knock and drill even in the high season.
• Excellent audibility between rooms.
• Plastic room key cards worked intermittently.
• These keys had 5 stars painted next to the name of the hotel!
• As it turned out, towels in the hotel were supposed to be changed every three days. Many did not change at all. We were changed only after a reminder call at the reception. Slippers were brought only a few days later. Linen was not changed at all.
• Breakfasts were not edible. One morning they forgot to heat water for tea.
• As it turned out, the hotel consists of two buildings with a passage down the street. In the first building there was a SPA zone, and in the second - a dining room. We lived in a building with a dining room - so we said goodbye to the dream of walking in slippers to the pool.
• The SPA did not have enough towels (not to mention bathrobes and slippers), so everything had to be brought from the room.