Обходите стороной!!! Bypass!!!

Friends!
If you want to get exactly the impressions that it deserves from a holiday in Bulgaria, in no case do not settle in the Narcissus hotel! This hotel has nothing to do with the Bulgarian hospitality and well-established service that prevails literally everywhere except this place.
In no other place where we have rested before, we have not seen such an undisguised impudent making money on the complete absence of any service! Who gave this hotel 4 stars?
A ski hotel where there is no elementary ski storage and in the halls and corridors, even at the reception, it is forbidden to walk in ski boots, sorry!!! ! There is an elevator only in the main building, and those who are "lucky" to live in the second building were forced to carry their equipment to their rooms, for example, we are on the 4th floor.

We were still lucky, we arrived 4 days before the new year and we had enough rooms, and the family with children who arrived after us faced the fact that there was nowhere to settle them. Apparently they did not have time to complete it !! ! After a stormy scandal, the administrator began to at least try to find a place for them in another hotel!
About the administration, a special conversation. While everything is calm, at the counter they understand you perfectly and speak with you both in Russian and in English. But as soon as a problem arises, the staff, as if on command, falls into a state of mine, don’t understand, or at best, tries to explain to you on the fingers that everything is OK and it should be so!
The distance to the lift from the hotel is much longer than indicated in the brochures. A foundling walks to the mountain disgustingly. Once we had the good fortune to wait for him for more than an hour and not wait to walk with the children on foot with all the equipment. The administrator just shrugged her shoulders, and then from her conversations in Bulgarian with a colleague, it became clear that he was taking a team of workers somewhere on business!
About the rooms: I don’t know how it was in the main building, but in the new one, where we were settled, there was a complete mess. They were completed right before the eyes of those who settled in, sockets, telephones, light bulbs. After the phone was connected to us on the 2nd day of our stay, sand and wire fragments behind the bedside table remained until our departure, despite our requests to remove it. The heated floor in the bathroom did not become warm, but around the kitchen it warmed with might and main. By the way, about the kitchen, we had the good fortune to live in an apartment with a bedroom and a kitchen, and so, the kitchen was but there was no utensils. Just two glasses. No pots or pans. At the reception, they were very surprised, what kind of dishes, everything is as it should be! It’s good that at least there was a bed in the bedroom, otherwise who knows....
We went to the spa and the restaurant from our building only across the street, along a narrow passage between the fence and the wall

for some reason the passage through the corridor was closed. The view from the windows of the rooms - construction, fence. We accidentally learned about the New Year's dinner (paid for in the obligation) from compatriots. We thought it would be in a restaurant, but no, it turns out it was made in an almost completed semi-basement in our building. Having looked there at 10 pm, we saw how the walls were being drilled over the already laid tables and TVs were being hung up! I will only add that we have never had such a boring and hungry New Year's dinner (75 euros per person).
There is so much more to say, but why?
There are many excellent hotels in Bulgaria that correspond to the declared status. In addition, excellent slopes, excellent lifts, no queues, sunny weather and mild climate.
My advice to you, do not step on our rake, choose proven hotels and enjoy a great vacation!