New Year in Zakopane

Until now, I have not waited for an apology and explanation regarding my written complaint, handed over by courier on January 24th. 2012 representative of the travel agency TAtur gr. Golovchenko in the firm's office. In essence, the complaint: when boarding a bus in Lviv on 29 Dec. 2012 I was not on the lists, there was no passport. It turned out that the guide of the second group, Vitya, was calmly going to Kovel with my passport in his pocket. Fortunately, the driver / not our guide Vlasta! / found a mob number. tel. guide Viti and he was asked to leave my passport at the customs. So, instead of Chop, we went to Kovel, spending 8-9 hours. Villa Mazherchik had 2 *, not the declared 3 * / according to the hostess /. There was no administrator. Daily after 22h. and up to 1-2 hours. at night, several alcohol-addicted couples had drinking parties right in the corridor under our doors / so as not to disturb their children in the rooms /, they did not react to comments. Vitya-guide answered our indignation that he could not put things in order, because. k. drunken tourists * send him * and soon Vitya ran away from all of us to a decent villa. Illiterately, the day of departure was planned: we checked out after 12:00. and the bus left at 7 pm. One gets the impression that there are irresponsible, random people in the travel agency, there is no staff training, and a weak administration. With uv. Ludmila, Mr. Kharkov

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