bad experience with travel agency

Never again will I carry my money to the travel agency "Rest for all 100".

In conversation, the managers are very pleasant and polite, but this is where all their pluses end.

For the first time I meet a company where managers openly lie! We bought a tour for 3 people in advance, and 2 days before the tour, 3 more people wanted to join us. We called the travel agency, asked if there were still empty seats, but the travel agency manager said that the group was already fully staffed. On the trail. the day the manager of the travel agency calls and says that the trip is canceled, because. the group didn't make it.

Prior to this call, many unpleasant issues were clarified with the company's managers, and when these issues were clarified, there was not the slightest desire to resolve these issues in a way that was more or less convenient for the client. When clarifying these issues, managers regularly lied: one said one thing, the other another. For them, the main thing is that they have already taken money from you, and they do not care about the rest.

The residue from cooperation remained extremely unpleasant. For my money, they created a lot of problems for me, did not try to solve them somehow, and in the end they also lied about the complete staffing of the group, despite the fact that the group was not assembled! If they honestly said that there are places, then 3 more people would be added to us! And maybe even found a couple more! But it turned out that they lied to us, the group was not recruited and no one went anywhere.

I highly recommend not trusting this company with your finances.

Comments (2) leave a comment

2 comments

Show other comments …