bad travel experience

My husband and I bought a bus tour to St. Petersburg from September 12 to 18, 2013. We paid in full for the tour a month and a half before the start so that we could take places in front, but we were still given further. And in front of us were tourists who paid in full only on the bus. The bus is not designed for such long journeys, the legs cannot be extended. The film on the windows is peeled off, the windows are dirty. The drivers did not show how to use the chairs, so most of the tourists did not know that the seats were moved apart to the side. When the bus stopped, no one explained why. For the tour, the price for everyone was the same, but they settled in rooms of different comfort. My husband and I were placed in a room where there were two single beds, although two girls were placed in a room for spouses with a double bed. There are two trempels in the closet (one of them is broken) and a terrible rumble outside the window, because the windows overlooked the highway, the railway and the airport. They ate in cramped rooms, the tables were very close to each other, it was impossible to sit down at the table normally. Once covered less than 1 person. When we were in the Hermitage, the leader of the group, Inna, did not give me a ticket to visit the museum, but only a ticket allowing photography. Our tour was billed as a trip to the Fountain Closing Festival. The fact that you have to pay extra for this holiday was only found out on the bus. Manager Inna is absolutely unsuitable for this job due to the lack of necessary knowledge, abilities and ethics. The only good thing about this trip is that all the excursions took place and all the tourists returned home

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