Unsatisfactory attitude towards the client

I want to leave a review of a trip to Kamyanets-Podilsky for the New Year from 12/29/2019 to 01/02/2020. The organization of the tour is top notch. Everything is on time, accurate and on schedule. The hotel is excellent, the excursions are interesting, the guide Galina is always in touch. And this is not surprising, because I buy tours from "Rest for all 100" not for the first time and not for the first year (I have been traveling with them around Ukraine for more than 6 years). Something else was surprising. Namely, the unprofessional attitude towards the client of the manager of the Kharkov office. When buying a tour on November 14, I asked the manager Karina to make a note that the side seats on the train do not suit me, because. sore back. The manager assured me with an oath that the side seat was excluded and made a note on her copy of the contract. Imagine my surprise and indignation when, on 02.01, when boarding the train, I found that I had a side seat. Those. having 49 days left to buy a ticket, having a note in the contract about the impossibility of riding on a side seat, the manager neglected my interests as a client. And, if there were no other tickets, then the manager should have warned me about this, perhaps I myself could buy a ticket. And so, what happened as a result: some employees make excellent tours, advertising, select guides, and this is all at a high level. And other employees * eat all this work with a disregard for the client. But nothing can be changed, except for my attitude to the travel agency "Rest for all 100" and I am very sorry that the changes are for the worse. Conclusion: in the Kharkiv office of "Rest for 100", the attitude towards the client is in the style of "we fuck you", so future travelers, be prepared for this. The impression of a wonderful trip is absolutely spoiled by the disregard of the company's employees.

P.S. I phoned the manager Karina, through whom I ordered the tour and received an explanation that the development department, which is engaged in the purchase of tickets, did not take into account the information that Karina gave him. Apparently, the duties of the manager do not include accompanying the client until the end of the trip, and the duties of the development department employees do not include taking into account the wishes of the client.

And yes, a woman lived in the room with me, who was also sworn assured that there would be no side seat on the train. But, nevertheless, she also, like me, had a ticket for a side seat. And yes, no one warned her either. So the situation is clearly not random, but put on stream: “we take whatever tickets we have, distribute them to customers, and then let them figure it out themselves.”

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