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The visa was issued a day later than the plane, upon arrival they settled in another city. How can I claim compensation now?
Hello. Bought a tour with a friend in the UAE. The day before departure, they called me and said that I had not been issued a visa, but that a friend had. On the day of departure (a friend flew away), they called me and said that a visa had been issued. I had to pay $100 extra for a ticket to fly anyway. After that, we were put in the wrong hotel. According to the reservation, the hotel was in Dubai, and settled in Sharjah for 3 days, after which they moved to the right hotel. How can I claim compensation now? Thanks.
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Answers • 14
7169386 who is the tour operator? And what is written in your contract?
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answered 8 years ago
This question is more for lawyers. You need to look at the contract.
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answered 8 years ago
Tour operator Join UP!
The contract says that they can settle in another hotel, but they settled in another hotel located in another emirate (city). I also don’t understand how the embassy could not issue a visa and then, a day later, issue it.
The contract says that they can settle in another hotel, but they settled in another hotel located in another emirate (city). I also don’t understand how the embassy could not issue a visa and then, a day later, issue it.
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answered 8 years ago
7169386, so the Treaty is not so bad. Read-paragraphs 3.2.4; 3.4.1 : 3.4.3; 3.4.4. You can safely go to the Joint Up office. Well, if there are obstacles. You can go to court, maybe someone will take it up. Who knows. But first, it’s better to try to defend your own according to the points of the Agreement.
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answered 8 years ago
We seem to have already written a complaint through a tour agent, but it can be considered up to a month or even longer, I thought maybe there are some other tips on how to be. There is also a very urgent issue with a visa that was allegedly not issued, and then issued, because of it I lost $ 100
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answered 8 years ago
7169386, it’s more difficult with a visa. They have the right not to say why they didn’t issue it and why they issued it. I think it’s most likely the negligence of the travel agency employee where you booked the tour, but it will be problematic to prove it.
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1.5
answered 8 years ago
This is what I think is most likely:
When they scanned my passport, the agency employee did not see that I had been in the UAE before, and did not attach scans of the corresponding pages of the passport. After this happened, I found information that these pages should be attached to the submission of the dock, I told her, she said that she would try, and after that they issued a visa, but she does not say that this is due to the fact that she attached the docks.
When they scanned my passport, the agency employee did not see that I had been in the UAE before, and did not attach scans of the corresponding pages of the passport. After this happened, I found information that these pages should be attached to the submission of the dock, I told her, she said that she would try, and after that they issued a visa, but she does not say that this is due to the fact that she attached the docks.
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answered 8 years ago
Yes, they will send you to hell instead of compensation ... a visa is the rule of the Arabs - when they want to give, they want not to give .. they can turn back to their homeland at the airport, you won’t get anything!
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answered 8 years ago
with the submission of visas to the UAE is difficult. It was such that the documents were submitted back in November, the departure was on December 21, and the visa was given only on December 19. There were cases when someone from the family received, and someone did not. But this, in principle, does not depend on TO. But resettlement is the hallmark of Joins in all areas. In the contract that you signed, there is a clause that TO reserves the right to change the route. As if it should be by joint agreement, but in practice it goes unilaterally, and you "as you wish." If you don't want to, there is a cancellation clause for you. And if the TO considers the need for a change for security purposes, then this can be done unilaterally. They will appeal to paragraphs 3.2.4 and 3.2.5. In practice, virtually all court cases against Joins have been lost. There are literally several winning cases in the history of tourist lawsuits against Joins.
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answered 8 years ago
When I called not an agent, but specifically a jointup in Kyiv, they said that the contract contains a clause where it is indicated that they can change the hotel to an equivalent one, they changed the hotel, but besides the hotel, the city (emirate) was also different. Those. I think they overdid it here, or is that also normal?
In general, their attitude is boorish, when you call them, they talk in such a way that it can only be worse with obscenities.
In general, their attitude is boorish, when you call them, they talk in such a way that it can only be worse with obscenities.
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answered 8 years ago
the hotel had to be changed to an equivalent one. if the hotel is worse (fewer stars and some other criteria), then you can claim compensation. the main thing is to prove where you were settled
on visa - visas are issued by the immigration service of the UAE. you were not denied, but simply given later. this is normal. Some pass the test quickly, some slower. check all databases. if vdru you have namesakes somewhere who messed up - they will check longer.
on visa - visas are issued by the immigration service of the UAE. you were not denied, but simply given later. this is normal. Some pass the test quickly, some slower. check all databases. if vdru you have namesakes somewhere who messed up - they will check longer.
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answered 8 years ago
7169386 read the Agreement carefully. There are points on which you can safely demand compensation - I indicated them to you above. And go to a lawyer, since such a thing! Join Up is always some kind of problem! For the future, just ask the travel agent whose tour .. and do not fall for their bait.
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answered 8 years ago
There is still such a practice when staying in the Emirates in Joyne - We two families arrived at 21.00 at the Ajman Saray 5 * hotel, but it turned out that Joynap did not pay for this day .. they just stole our money and we were offered to pay $ 300 from the room for an overnight stay until in the morning or leave the hotel, we have children who are tired and want to sleep .. no vouchers in which it was written that we had a settlement from 14.00 on that day. We called the police, the hotel management, in Kyiv at night they gave Joynap over the ears ... some kind of abrek arrived with money and by one in the morning we checked into the rooms, but after this incident, Joynap no longer offers this hotel, as they were simply sent three letters as scammers.
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answered 8 years ago