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tour cancellation
We are TA. We booked a tour. Confirmation came from the hotel. There was no payment to the operator. But the tourists refuse the tour. The operator set a penalty of 100%. UAE country. how to get us not to fine?
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Answers • 9
If you don't have your own legal department, contact an attorney.
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answered 11 years ago
If there was no written agreement on a penalty in case of cancellation of the tour, then you do not owe anything to anyone. You haven't paid. Now, if they paid, and they refused to return the money, then this would be a problem. Read carefully your Agreements with the meeting TA, what is written there about penalties. And everything will become clear.
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answered 11 years ago
Read the contract with the TO, first of all, do not pay a fine - secondly, if the contract does not contain any special conditions.
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answered 11 years ago
Specify the dates, if it is May, then it’s definitely a fine ....
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answered 11 years ago
you don’t want to pay, the amount comes out to 75,000 UAH. = 6000 dollars. where can we get so much. the contract just has a clause, if the cancellation of the tour, a penalty of 100%. but not specified after payment or it must be paid in any case. how to be???
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answered 11 years ago
sikun try to negotiate with them in a human way, explain the situation (I know that sometimes TO makes concessions), and if it doesn’t work out, then contact a good lawyer who will study the situation thoroughly and tell you what to refer to so as not to pay this fine. I think, in any case, it will be cheaper than paying a fine of 75,000 UAH. I think if you are armed with knowledge and you can bring everything to the TO, then everything will be decided in a pre-trial order, but, of course, you will have to pay a good lawyer for a consultation. It is highly desirable that he specialize in such cases.
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answered 11 years ago
and with which operator did you work on this application? I wonder if they will be loyal to your situation. Good luck with your decision!!!
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answered 11 years ago
We wrote a letter to the head of TO, sent by email. mail, The answer was received only from the sales department - a fine of 600 dollars, but I suspect that the Director did not see the letter. BUT, today they took the letter to the TO office. Let's wait and see what management has to say. A tourist naturally does not even want to pay this money. And we did not take an advance payment for friendship. Now we will have science. Even with friends, you need to take not an advance payment, but the entire cost of the tour.
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answered 11 years ago