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Cancellation of the tour and refund
Hello. Need advice from experienced travelers. On Saturday, we booked a tour to the UAE through the tour operator "Natalie Tour" with a departure on December 17th. The travel agency transferred the money for the tour to the tour operator today. For objective reasons, it turned out that we could not fly. The tour operator refuses to refund the full cost of the tour, arguing that the tour is allegedly cheap (they paid 12,000 UAH for a week, which is $ 1,500). Is there a chance to get the money back through the court?
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Answers • 8
Read the contract, what penalties are provided for the cancellation of the tour. Go on tour. agency, write an official refusal. In general, your tour in 1 month. -must return the full amount. Well, maybe with some fines. Just don't waste time.
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answered 11 years ago
+1 study the contract in detail.
if suddenly any questions are not clear - contact consumer protection
if suddenly any questions are not clear - contact consumer protection
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answered 11 years ago
Natalie tours have fully non-refundable rates, this is due to the discounted hotel offer you most likely took advantage of. It is standard practice in most hotels in the UAE. Carefully study the contract you signed and the terms of the tariff. Perhaps a full refund is really not provided and no consumer protection organizations will help, look for a compromise, perhaps rescheduling the tour dates will suit
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answered 11 years ago
If they have everything in the contract as they should (they), it’s better to talk to the girls normally in the agency, they will sell the tour as a refusal, you will lose something, but they will be able to return 60-80%.
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answered 11 years ago
We talked to the girl manager who arranged the tour for us. She talked for a very long time with the tour operator and seemed to have promised to take a fine of only 10%. We hope so.
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answered 11 years ago