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The tour operator does not give a visa!
Due to the fault of the tour operator Coral Travel, I was unable to fly to the UAE with my husband and child. Since the husband's visa came out 3 days after the plane took off. For this period, Coral Travel refuses to return the visa, referring to the fact that the application has been canceled and another tour operator cannot use it. Although we learned from another tour operator that a visa can be used without problems, especially since the visa is paid. Tell me what to do in this situation? Does Coral Travel have the right to refuse me? Thank you all for your help in this situation!
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Answers • 17
Did they refund you the money for the unused tour? More precisely, you need to look, of course, in the contract. If they returned the money 100% (including the payment of visas), then it is quite possible that they will not return the visa to you.
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answered 11 years ago
I always look at what is written in the contract, what services you paid for, what THAT should have provided, what it should not. I think that THAT does not just refuse, but explains the reasons. and their fault is visible, file a claim and demand full financial and moral compensation for the damage.
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answered 11 years ago
I have already made a claim and sent it to the central office. And in the contract it is written that if the visa is denied, then the money will not be returned. But the visa was confirmed, they simply refuse to give it back.
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answered 11 years ago
Yes, it's an embarrassing case. And it turns out this happens. And how did you know that the visa was issued in three days? How many days before departure were you issued documents? Good luck with solving your problem. Unsubscribe, please, about the final result.
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answered 11 years ago
Most likely, the girl who sold the tour got stupid! That's muddying the waters!
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answered 11 years ago
Details: http://www.turpravda.ua/%D0%A2%D1%83%D1%80%D1%84%D0%B8%D1%80%D0%BC%D1%8B/Coral-Travel-15250 /coral-travel-6289
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answered 11 years ago
We found out about the visa when we called Coral Travel on Monday, they confirmed that the visa was open. At this stage, I phoned another tour operator, they told me if this happens, they should offer an alternative (on a different date), but if I refuse then no one will return the money. But no one offered me anything. By law, Coral Travel has 10 days to respond to my claim.
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answered 11 years ago
You are required to provide an alternative tour or fully refund the cost, this is clearly TO's fault. A visa to the UAE, if necessary, is opened in 1-2 days. There is also a law on the protection of consumer rights and the Ministry of Tourism of Ukraine, these are two levers with the help of which I hope it will be easier for you to resolve the issue.
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1.5
answered 11 years ago
I will hope for the decency of the tour operator, if not, then I will turn to the law.
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1.5
answered 11 years ago
Why not go alone with the child? Still, vacation
sorry to waste time. And the husband could stay to solve problems.
Of course, all this is strange, if they submitted documents together, like a family, then the visa is supposed to be at the same time.
sorry to waste time. And the husband could stay to solve problems.
Of course, all this is strange, if they submitted documents together, like a family, then the visa is supposed to be at the same time.
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answered 11 years ago
Stella73
When my husband and I flew to the UAE for the last time, I was given a visa earlier, and my husband on the day of departure. We submitted documents, respectively, at the same time and flew not for the first time, we hoped that there would be no problems with a visa, but that's how it turned out. They also got tired of the suitcases. But thank God we left. And here people were so unlucky, the vacation fell through, the nerves were spoiled. Maybe the material issue can be somehow resolved, but who will compensate for the moral damage.
When my husband and I flew to the UAE for the last time, I was given a visa earlier, and my husband on the day of departure. We submitted documents, respectively, at the same time and flew not for the first time, we hoped that there would be no problems with a visa, but that's how it turned out. They also got tired of the suitcases. But thank God we left. And here people were so unlucky, the vacation fell through, the nerves were spoiled. Maybe the material issue can be somehow resolved, but who will compensate for the moral damage.
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answered 11 years ago
Visas are not issued by the tour operator, but by the consulate. The tour operator is an intermediary in representing your interests at the consulate (like a trustee).
They do not give a visa, because they are afraid that you, with a visa, will buy a tour from another operator. In fact, they appropriated your property.
Waiting for an answer from them is a waste of time, the visa will expire. Let them offer you an alternative tour or give you a visa (say that you will receive a confirmation of obtaining a visa at the consulate and sue). Should work.
They do not give a visa, because they are afraid that you, with a visa, will buy a tour from another operator. In fact, they appropriated your property.
Waiting for an answer from them is a waste of time, the visa will expire. Let them offer you an alternative tour or give you a visa (say that you will receive a confirmation of obtaining a visa at the consulate and sue). Should work.
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2.5
answered 11 years ago
There was no time to write the end of the story. Everything ended successfully for us, the travel agency returned all the money for the tour.
Coral Travel left the most negative impressions. As far as I know, they returned 30% of the cost of the tour to the travel agency. When there was a question about a visa, they refused to give it back, motivating them to buy a new tour from us and we will give the visa back. In the main office, which is located in Kyiv, they stopped picking up the phone or said that the manager was busy when they heard that we were calling. I always thought that Coral Travel is a serious operator, but it turned out to be the most disgusting tour operator. I was advised to call Moscow like they can solve our problem. Advice, do not waste your time, they are even worse than in Kyiv, the approach to work is disgusting, unpleasant emotions remained from communication.
In the end, after 2 months of long negotiations, letters to the legal department, we were given a visa. This time they did not risk it and bought a tour from Tez Tour.
I hope our experience will help others avoid poor quality holidays with Coral Travel. Because it's like a roulette wheel, you might get lucky or you might not. Good luck to everyone and have a great time!!!
Coral Travel left the most negative impressions. As far as I know, they returned 30% of the cost of the tour to the travel agency. When there was a question about a visa, they refused to give it back, motivating them to buy a new tour from us and we will give the visa back. In the main office, which is located in Kyiv, they stopped picking up the phone or said that the manager was busy when they heard that we were calling. I always thought that Coral Travel is a serious operator, but it turned out to be the most disgusting tour operator. I was advised to call Moscow like they can solve our problem. Advice, do not waste your time, they are even worse than in Kyiv, the approach to work is disgusting, unpleasant emotions remained from communication.
In the end, after 2 months of long negotiations, letters to the legal department, we were given a visa. This time they did not risk it and bought a tour from Tez Tour.
I hope our experience will help others avoid poor quality holidays with Coral Travel. Because it's like a roulette wheel, you might get lucky or you might not. Good luck to everyone and have a great time!!!
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answered 11 years ago
So please answer, who is to blame for the cancellation of the visa, the Travel Agent or the tour operator, who will still compensate for this unfulfilled vacation?
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answered 8 years ago