Большое разочарование( Big disappointment

In October of this year, we again went to the Literary Fund for the third time in a row. Previous years the weather in October was fabulous, alas, this year, out of 12 days, only 3 were sunny, rainy, hail, storm. This of course greatly spoiled the mood, but the rest itself was not a success. Junior suite could not be booked, although they tried to book already in April. They took a suite - I really asked for it to be higher. Arrived-overlay. For some reason, we were expected three days later. But temporarily for these three days we were provided with a 3-room suite on the 11th floor. The view from it is fabulous. But the room itself is certainly modest for a suite. But we didn't have any complaints about it. Then we were settled in a 2-room suite on the 12th floor. At first I was shocked by the behavior of the girl at the reception. She said that we should check out before 12 and then move into our suite after 14! That is, two hours to sit on the suitcases? ? I made arrangements with the maid myself. This "statue" at the reception did not even move.
And such an indifferent, disregarding attitude towards us - vacationers - from the side of the administration, I have observed more than once! Someone already wrote here - all these girls must either be taught or kicked out! When I looked around the "suite", I came to a quiet horror. There was absolutely no water pressure in the bidet, the toilet had an unpleasant smell, the shower did not stay in the rack, there was no overhead light in the bathroom! There was no hanger rod in the closet! The lock in the door was with a huge gap and all dangling! TV was not tuned at all! The bed mattress was so worn out that you could feel the springs. I gave the list of claims to the reception. True, we must pay tribute - they worked quickly. An hour later, a whole team was working in our room. And in principle, everything was eliminated (well, except for the mattress). The maid said she'd get it. Of course, I feel sorry for her, but, excuse me, she didn’t see this before during the cleaning? ? ? shower, bidet, light, closet??? ! ! why should I do this?
About the dining room. Here they praise the kitchen . . alas . .

Last year we lived in the standard and paid extra to eat in the vip after I collapsed with indigestion from undercooked pancakes. Everything about vip was great! They gave wine not only homemade, but also bottled - this year this has never happened! ! ! There was caviar, boiled tongue and much more. For breakfast, we were baked the thinnest pancakes. This year, everything has become much worse - the crepe maker was completely removed after our questions! The waitresses are wonderful! These are probably the best employees of the boarding house.
Yes, the beach pleased, more sunbeds. Although it was necessary to sunbathe a little.
Now animation. Alas, 3 years ago it was great! And professional dancers, there is nothing to say about Dalida with her oriental dances! And everything was led by Larisa, who held wonderful competitions - she especially liked karaoke! This year, only the fire show and pleased. Everything else is the level of amateur performance! The disco music was terrible! Argued with the DJ!
Normal music was playing in all the cafes, and we had two stomps, three slams!
For all the time of rest there was not a single movie show ! ! For the first time in 3 years, the ensemble "Ritsa" did not come!
But the worst was later. Seminars and conferences have begun. First alone, then the trade unions, and then the directors themselves. And everything would be fine - the owners came, but, sorry, we paid a lot of money for our vacation! But when during breakfast the waitresses are busy serving these "clients", when they stopped making coffee for us, I was indignant! And then we came to dinner and found out that they were having a banquet, and we were thrown into the common room with a handout in the form of homemade fermented wine and pastries! And what is the difference between VIP food?
And it was very unpleasant to feel like strangers at the celebration of life, when the whole company was entertained by the Gagra ensemble, a saxophonist and a local singer. Does that mean we don't need to be entertained?
Yes, in such weather it was necessary to be more active in dealing with people!
Many people, whom we met there not for the first time, have been coming here for more than 5 years. So after such an attitude to us, everyone said, we will not go here again!
I love Abkhazia very much, but next time I will go anywhere, but not to the Literary Fund!