Ужасный сервис, а точнее его просто нет! Terrible service, or rather it simply does not exist!

The hotel does not have a normal administrator, there is no distribution of powers between the staff - the cleaner cooks food, cleans the garden and takes in new tenants, and is also a waiter.

The staff does not know how to communicate correctly and is not trained for this class of hotel. Favorite phrase of the staff "Oh, I don't know, I'm going to feed the director. "

There were no outlets near the bed, which was a problem. Since, I had to work on the floor near the outlet in the hallway or near the bathroom.

Prices on the menu are 2 and a half times more expensive than in neighboring establishments. For example, a bottle of unspecified dry white wine costs UAH 270! ! We asked what kind of wine it was, to which we were answered with our favorite phrase "Oh, I don't know, I'm going to feed at the director", which, as usual, was not at the workplace.

The room was cleaned once per week, and then after we asked! Although, for 1000 UAH per day for accommodation it is very terrible!

Cleaning consisted only in the fact that they vacuumed us and took out the garbage, they never reached the terrace and were not going to reach it.

Breakfast, which, at hotel prices, costs 70 UAH, pulls a maximum of 30 UAH! Everything had to be constantly reminded and asked - from salt and pepper and sugar to bread and even spoons for dessert!
The staff doesn't know how to serve food properly. Everything was in one plate and salad, and a side dish, and meat (we got 1 time in a week).

In addition, on the website booking. com when choosing a room "Comfort Suite" it is indicated that the room has a terrace, a kettle, bathrobes. When we were shown the room we booked, the cost of which is 1290 UAH / day, we did not see any of the above! ! Instead of a terrace, the room had a balcony, a maximum of a meter by a meter.
We went down to the administration, which is very rare on site, and a person who did not introduce himself began to point out to us that we were wrong and there was no terrace in the Comfort Suite room!
We provided a printout from the booking site. com, and after that, the person still denied being wrong and blamed the booking. com that it is his fault. After clarification, we were offered a "Suite" room, which was cheaper, 990 UAH / day, with a terrace. Therefore, we did not understand why the "Comfort Suite" room is better.

Bathrobes, fortunately, were in the new room. But, the kettle had to be asked again. In addition, the staff did not think of the fact that cups are needed for the kettle : )

If you get hungry in the evening, then immediately get ready for the fact that the kitchen does not work and you won’t be able to eat anything.

Also, I would like to note the incompetence of the waiters that were on May 9th. We waited 20 minutes for someone to come up to us, and when the waiter came up, his phrase was "you've been sitting here for a long time. " They wanted to order a barbecue, at about 5 pm, but the waiter said that it was impossible, since there was no one to light the grill! ! ! I had to go to a nearby establishment, where everything was quickly prepared!

The services of the hotel indicate that they help with calling a taxi. The administrator-director was absent from the workplace when we needed taxi call services at check-out, as we went shopping! ! !

Naturally, the remaining staff in the form of cleaners, cooks and gardeners could not help us in any way ....

I would like to contact the hotel management!

Please allocate more funds, taking into account the prices for your rooms, it is permissible, for normal trained staff! The staff does not even have a special uniform, badges, the ability to properly communicate with residents and other attributes, which immediately spoils the image of your hotel.

Thanks for ruining our holiday.