отвратительны отель и сервис disgusting hotel and service

HUTSULSKA SADYBA ON POLONYNA Good afternoon, I paid an advance payment of 2700 UAH and when I arrived there, I saw that it was almost impossible to get to the hotel by car, the road uphill for a kilometer is paved with Big stones, I have a car with a low ground clearance, I could not even go up there due to the fact that the stones hit the bumper. I have two small children and a kilometer uphill with things to go up is just not acceptable! When I went up to the hotel on foot, the next surprise was waiting for me, the territory of the hotel does not match the photos, everything is cracked, grass grows from the cracks, the playground is in a terrible state and THERE DOES NOT CATCH Kyivstar mobile communications, only in some areas the mobile operator MTS catches, but I don’t I use this operator! (Mobile communication is very IMPORTANT for all of us, since work obliges us to be in touch. ) Within a radius of four kilometers there is not a single shop and cafe! When I asked how they eat here, they answered that it was necessary to warn in advance what you want to eat on the territory of the hotel, otherwise go buy it yourself! I WAS SHOCKED! I remind you that I can’t get up by car, and shops and cafes are no closer than four kilometers from the hotel, and I have two small children !!!! ! When I asked the administrator to contact the hostess, she said call from her own, but Kyivstar does not catch there, and only after five minutes the administrator deigned to give me his MTS and talk to the hostess. And when I talked with the hostess, she answered me - Yes, the road is terrible because it is mountainous, the fact that you can’t climb is your problem, and Kyivstar doesn’t catch us, so why do you need it, Buy MTS, or relax without a mobile connection. MONEY TO REFUND ME REFUSED What is written on your site and is in fact, Two big differences I was forced to go look for another hotel!!!!!!!! !